Auto Approve Reviews 14,213

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and ability to make the process smooth and easy to understand. Many people highlight the exceptional customer service, noting the quick response times and efficient handling of their needs, which contributed to a positive overall user experience. However, some customers also noted issues with the process taking longer than expected, with a few mentioning repeated requests for documents or a lack of clarity regarding their loan status. A small number of people expressed dissatisfaction with response times or the initial checks performed, feeling their time was wasted.

What people talk about most

Staff

Consumers find staff to be very helpful and professional. Many reviewers highlight specific agents like Dylan... See more

Service

Reviewers consistently report positive feedback about the service. Customers highlight the professionalism,... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the helpfulness,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the process easy,... See more

Response time

Customers generally had positive experiences with response times. Many reviewers appreciated the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I did a review some weeks ago. I will gladly do one more. I had an amazing experience with auto approve. I personally felt if though that I should have been able to get 60 day skip payments suppose to... See more

Rated 5 out of 5 stars

Kevin was excellent. Made the whole experience smoother and more enjoyable. He was very professional yet down to earth in his dealings with us. I would recommend Auto Approve to anyone wanting to r... See more

Rated 5 out of 5 stars

To be honest, their team is extremely professional & on time. The one thing that stood out was their time of processing. They took laser speed literally to process the loan. Great experience so far. H... See more

Rated 5 out of 5 stars

IT was a pleasure doing business with Taylor as he made everything easy to understand and he guided me through the process making it an easy transition. Would not hesitate to recommend Auto Approve... See more


Company details

  1. #97 of 252 best companies in Non-Bank Financial Service
  2. #82 of 191 best companies in Financial Consultant

About Auto Approve

Written by the company

Auto Approve simplifies the auto refinance process and helps save you money! Getting a quote takes a few minutes — we handle the rest.

Visit www.autoapprove.com to get started.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
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1-star

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

My agent was great

My agent was great! Took time to help me understand what I needed to do! Not very proficient on the computer! But with his help I was able to get my loan approved!

March 24, 2026
Rated 5 out of 5 stars

Rachel was awesome

Rachel was awesome. She was patient gave me the best deal I couldn’t ask for nothing better seems like I was just blessed thank you Rachel and keep up the good work.

April 14, 2026
Rated 5 out of 5 stars

Refinancing the easy way!

It was very easy to set up a time to speak with someone and my representative, Ming Fan, was very knowledgeable and answered any questions I had very quickly and professionally.

April 7, 2026
Rated 4 out of 5 stars

I had a good experience Rashana U was…

I had a good experience Rashana U was friendly and polite. The prosses to refinance I found to be easy to get done, I liked the fact that they work with a lender that is not available to me in my region of the country. And do to that fact it opened the door to what happened to be the best APR rate that was offered to me was not huge but a point lower is better then a point higher.

April 13, 2026
Rated 1 out of 5 stars

They don't tell you the thruth.

They don't tell you that you can not use your income by working for a company called Spark for delivering supplies to custmers, they said it is was a drive share which it is not. This is a regular job. They do not tell you that you have to have 1,200.00 to make in a month. What they are saying that you can save money this is a lie I do not recomand this company at all because they are a lier on there letters that you get in the mail. Again do not go with this company. Your company does not explain any details when anyone gets one of your letters states reduction notice. Your application doesn't even ask for paystubs or drivers license or anything else. We told the lady on the phone that we do make enough on what a person needs to have. The company needs to look up Spark delivery then they will understand it is not drive share. I'm sorry but we are going to go with someone else.

April 13, 2026
Unprompted review
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Reply from Auto Approve

Thank you for your review. We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. Our underwriting guidelines, based on lender and regulatory requirements, require specific forms of income verification such as recent pay stubs or bank statements to ensure consistency and compliance across all applications. In this case, the combined income provided did not meet the requirements needed for approval. These criteria are communicated as part of the application process, and we strive to maintain transparency so customers understand what is needed and why. If you would like to discuss your application in more detail, please don’t hesitate to contact our team directly at online@autoapprove.com.

Rated 5 out of 5 stars

Brittany was so helpful

Brittany was so helpful. Walking us through the application process. Providing us with the best service. The Proof.com was not an easy process for us. However with her help we finally got it through.

April 13, 2026
Rated 4 out of 5 stars

it was all done electronically except…

it was all done electronically except for POA’s and had to do them three times and UPS them

April 13, 2026
Auto Approve logo

Reply from Auto Approve

Thank you for your feedback. We understand how frustrating it can be to have to redo paperwork and go through multiple shipments. Our records show that there were errors with the originally returned POAs, which is why they needed to be completed again. We apologize for any inconvenience this caused and appreciate your patience throughout the process. Thank you again for sharing your experience with us.

Rated 5 out of 5 stars

Professional & Fast

To be honest, their team is extremely professional & on time. The one thing that stood out was their time of processing. They took laser speed literally to process the loan. Great experience so far. Highly recommend doing business with them.

April 13, 2026

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