Autoassistgroup Reviews 436

Very happy with the service everything was explained will recommend to others
Thank you Craig

Kam on the phone and Ross who came to do the DPF clean were both fantastic! Managed to fit me in at last minute when I was leaving a meltdown when the red light came on! Fantastic service, would highly recommend!

Ordering online is easy. The technician Craig came out prompt and gave me a specific two hours window. He arrived on time and was incredibly professional and polite. Craig had a wealth of knowledge relating to my particular vehicle. It was very much appreciated and he gave me some advice going forwards will be looking to book these guys in in the future. Thank you very much.

Top job, technician was superb, very fast and efficient and went the extra mile with checks and advice.

Yes not great. Engine management light on, man cane and cleaned filter for £300. Light back on a fee days later, chased, told I need a new pressure sensor, quote would be sent, waited no quote. Chased again told was sent checked emails and spam. Requested again. Still nothing. Pretty shitty customer service.

My van needed a full dpf clean so I had Adam out who done an amazing clean can’t recommend enough

After having issues with my DPF, I came across the Auto Assist group and liked what I was seeing. I went for the full DPF clean (£400), and was assured on the phone that with a 120 day warranty they would be able to come and take a further look if I was still having issues. They sold it very well on the phone.
They came and did their job, and the man told me that it was looking much better now, and there was no need for a new DPF. One advisory was that it needed a new fuel vaporiser.
Once the clean had been done, I noticed no difference when driving the car, and the engine warning lights were still showing. I got the advisory work done (another £400) and still no difference.
I then went through the warranty process to get Auto Assist to come and look at it again, but they refused to come, as there were other fault codes showing on the diagnosis (despite there being the same fault codes as there were when they came the first time). The lady I spoke to on the phone was quite blunt and not very understanding of my situation. So after getting their most expensive service, and getting the work they suggested done, my car is in exactly the same place as before I went to them. I would not recommend Auto Assist to anyone. If anything I would recommend NOT using them. Bad customer service, false promises and a complete waste of time and money.

I was starting to despair with my car, even the local Vauxhall dealer were unable to help with the dpf. Other garages who did offer the service cost more, and needed the car at their premises for a day or two. DPF Specialist had the problem dealt with inside an hour or two. He also left advice on how to avoid the problem of a clogged dpf in the future, two bottles of DPF cleaner fluid, and what looks like some kind of diagnostic tool, which I'll have to work out how to use. I could not have hoped for a better service.

Easy booking, and service writhing 48 hr. Harvey was amicable and polite explained things as we went. Quickly diagnosed a faulty throttle body which he was able to replaced and had the car good as new within an hour or so. Local garages wanted 3 weeks to just look at the issue and all that time I would have been without a car. What’s not to like, many thanks.

Ross arrived at the time promised and was great! Really professional, a very pleasant guy and fixed the dpf. I would highly recommend!!

Well I appreciate everyone has had a different experience. But so far I'm pleased.
Everything seemed to point to the DPF from other sources.
However I needed diagnosis £150.00 plus a DPF full so premium clean. £250.00.
But what seemed to be the issue which has now been resolved was the DPF pressure sensor!

So currently I'm happy, paddle shift working, 2000 rpm gear change, running beautifully again.
Thanks Auto Assist

Fantastic service by a very knowledgeable mechanic who explained fully what he could do to help me and quickly put me at ease and importantly fixed my car. Thank you Ross. Would highly recommend this firm.

Five star and thanks for giving cleaner and app.

Craig was fantastic! He had a professional, friendly manner and did a thorough job. He explained everything he did and how best to maintain the car. I would highly recommend.

Ross was amazing, very informative and friendly! Helped us figure out what the problem was and cleared my smoking exhaust.

Hi just wanted to say thank you to all and to Daniel for his help and effort a real credit to your company and to admin as well got my van and me back to work 🙂 thanks again Mr hooker and the Berlingo!

Dan who came to fix my vehicle was knowledgeable, friendly and resourceful. Thanks Dan, hopefully your ingenuity in conquering gravity will get me another 115k miles.

Ross really knows what he is doing and as well as clearing my dpf gave me advice on other things I needed to fix to stop it blocking again

Brilliant company, came out to me to clean dpf on my car , explained everything perfectly would highly recommend ⭐️⭐️⭐️⭐️⭐️

Great service and very knowledgeable. Was booked in for a dpf clean but the technician also found a fault in my engine throttle unit.
Would highly recommend