Fine until need for returns. Audodoc could easily have provided a streamlined and favorably priced return solution through local carrier cooperation as many multinational net shops do. But, you have... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Overall, I'm satisfied. They attend to customers immediately. Problems are resolved quickly. Sometimes the wrong products are sent, but if it's their fault, they immediately send you the correct part.... See more
Company replied
Overall, I am satisfied with my purchases from AutoDoc. I have made several purchases for various cars over the years. Recently, the quality of the packaging for shipping products has deteriora... See more
Company replied
I had ordered the right breakpads for my car, but those which I received were not made for VW/Audi at all. After complaining i got my money transferred back into my creditcard! That is what I realy... See more
Company replied
Company details
About AUTODOC - Norway
Written by the company
AUTODOC er Europas ledende bildelbutikk på nettet. Vi er like glade i biler som du er, og hjelper deg med å spare penger på bilreparasjoner.
AUTODOC-APP
AUTODOC-NETTSTED
AUTODOC CLUB
YouTube
Dette er vi kjent for:
– Kundefokus. De erfarne medarbeiderne på kundeserviceteamet vårt er alltid klare til å hjelpe deg på 23 forskjellige språk.
– Markedsutvikling og -utstrekning. I de 12 årene vi har vært på markedet har vi fått 13 millioner fornøyde kunder i 27 europeiske land. Vi sender mer enn 35 000 bestillinger om dagen.
– Produktutvalget vårt. Vi har mer enn 4 millioner produkter til over 166 bilmerker fra verdenskjente produsenter.
– Gode priser og tilbud. AUTODOC er et nettsted med rimelige priser og en rekke spesialtilbud og salg.
– Tjenester på ulike plattformer. Kunder kan søke raskt og enkelt etter bildeler både på nettstedet og i appen. Sjekk selv hvor rimelig og praktisk det kan være å kjøpe bildeler.
– Ekspertise innen bilreparasjon. Du finner mer enn 3000 veiledninger om utskifting av bildeler på YouTube-kanalene våre. Disse veiledningene kan hjelpe deg med å utføre enkle reparasjoner selv og å bruke mindre penger på reparasjon på bilverksteder.
Ta kontakt med oss
Ofte stilte spørsmål
Contact info
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super service
Super service. Where others would not Even answer, I was provided with 10/10 service and super solutions
July 14, 2025
Unprompted review
Reply from AUTODOC - Norway
Hello. Thank you for your review and for choosing us! Best regards, AUTODOC Team
Reply from AUTODOC - Norway
Hello!
Thank you very much for your time and appreciation.
Best regards,
AUTODOC Team
Very nice prices and also fast delivery!
July 7, 2025
Reply from AUTODOC - Norway
Hello!
Thank you for your positive feedback!
Best regards,
AUTODOC Team
Remember correct arm position. Quality was fine with perfect fit.
Quality was alright and the fit was perfect. Just remember to adjust the arm position identical to the old part before you remove and reinstall the wiper motor. Take some pictures just in case adjustment is needed.
July 4, 2025
Reply from AUTODOC - Norway
Hello!
Thank you for your kind words and appreciation of the quality of our work.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.
Best regards,
AUTODOC Team
I got nox sensor that wasn't…
I got nox sensor that wasn't compatible. Warranty department took this into consideration and refunded me the amount I payed for it. Contacted person was very helpful.
July 3, 2025
Unprompted review
Reply from AUTODOC - Norway
Hello Rubil!
Please, accept our gratitude for your feedback and attention to our work.
We are happy you have a positive cooperation experience with us.
We wish you good luck on the road.
Best regards,
AUTODOC Team
Top very pleased
July 1, 2025
Unprompted review
Reply from AUTODOC - Norway
Hello Anton!
Thank you for your kind words and appreciation of the quality of our work.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.
Best regards,
AUTODOC Team
Everything according to the order
Everything according to the order . Parts fitted , so far they are ok .
July 1, 2025
Reply from AUTODOC - Norway
Hello Peter!
We are very pleased to receive positive feedback from our customers!
Good luck on any road.
Best regards,
AUTODOC Team
Quick delivery and cheap👍🏻
June 26, 2025
Reply from AUTODOC - Norway
Hello RuneMrG!
We are very pleased to receive positive feedback from our customers!
Good luck on any road.
Best regards,
AUTODOC Team
Stay away - Autodoc is not following the law!
Stay away!
I have had a horrible experience with Autodoc. After receiving a faulty part, they refuse to solve the issue. Since their communication method is slow, the time went out, and instead of receiving a new part, I am now forced to purchase an original part, to have the car approved. Autodoc also refused to cover the delivered part, even though I provided pictures of the damaged part before unwrapping. Their non-existing customer service will now cause me ADDITIONAL EUR 4000!
Edit after further communication (01.07.25):
Autodoc clearly fails to follow the relevant law. The rules are pretty clear, and their communication reflects that they do not care about their customers, They are still not willing to solve the issue, even after providing diagnostic reports performed at an authorized workshop.
EDIT 2025-12-15:
The communication is still a mess. After waiting for weeks after Autodoc confirmed that they had all necessary information from me and that I will hear from them, I suddenly received an email saying that they had to put my claim on hold due to missing response from my side.
June 25, 2025
Unprompted review
Reply from AUTODOC - Norway
Hello, We are sorry to hear you faced any inconvenience. Our quality control manager will look into the issue that occurred and get back to you in the shortest term Best Regards, AUTODOC Team
Will not order very often… I will leave…
Will not order very often… I will leave this place as last option because none of bremse klosser which I order doesnt fit… And I trusted your app which showed me that they will
Fit Perfect for my car… other parts looks good and fit
June 25, 2025
Reply from AUTODOC - Norway
Hello Janis! If any progress has been made in resolving this issue, we would be extremely grateful if you could let us know in your feedback. If you have any questions, please contact us at trust@autodoc.co.no. We will be very glad to see you again in our online store. Best regards, AUTODOC Team
service is good but you should…
service is good but you should implement for the norwegian market the same service as in the other country for professional. it will be super. I can be your beta tester =)
June 17, 2025
Reply from AUTODOC - Norway
Hello Luca!
Thank you for your comment, we do not stop improving and developing our service. Please follow our updates. We are looking forward to seeing you in our online store.
Best regards,
AUTODOC Team
Reply from AUTODOC - Norway
Hello!
Thank you for your feedback.
Please, contact us if you have any questions.
We will check your case.
Have a nice day!
Best regards,
AUTODOC Team
Fornøyd så langt.
Fikk feil varer, skal du returnere.....
Update!!!
I've had a lovely lady who helped me with my return items and refunded me. So, thank you [Joanna Witoń]
May 1, 2025
Unprompted review
Reply from AUTODOC - Norway
Hi. Thank you for your feedback! We appreciate your opinion and will definitely take into account your comments. Best regards, AUTODOC Team
Good service by Joanna Witoń
June 10, 2025
Unprompted review
Reply from AUTODOC - Norway
Hello! Thank you for your rating! With every feedback we get better. Best regards, AUTODOC Team
Fast delivery
June 5, 2025
Reply from AUTODOC - Norway
Hello! Thank you so much for your review! We will try to continue to provide you with the best experience in the future. Best regards, AUTODOC Team
Im costumer møre than 10 years.
Im costumer møre than 10 years.. Always perfect costumer service. Fast answer, fast shiping to Norway. Autodoc team newer make it mistakes with parts. And Have very good choice for all parts ( diferent prices and produsents ). Very happy.
June 4, 2025
Reply from AUTODOC - Norway
Hello Ibraim!
We want to thank you for your time and positive feedback!
Best regards,
AUTODOC Team
Fast and good
May 28, 2025
Reply from AUTODOC - Norway
Hello! Thank you for your positive feedback! Best regards, AUTODOC Team
100% lack of customer support
Web site proposed wrong/unsuitable parts to VIN no. Totally impossible to file any claim when parts has ben unpacked and test mounted. Customer support responses circulate in ring in recommendation for handling the case. Clear strategy for stalling time and drive customers to give up. Never again, no recommendations given.
May 26, 2025
Unprompted review
Reply from AUTODOC - Norway
Hello Hugo!
We are sorry for this situation.
Our quality control manager will check the case and contact you in the nearest time.
Best regards,
AUTODOC Team
Good service
May 13, 2025
Unprompted review
Reply from AUTODOC - Norway
Hello! Thank you for your positive feedback! Best regards, AUTODOC Team
Reply from AUTODOC - Norway
Hello!
We are very pleased to receive positive feedback from our customers!
Good luck on any road.
Best regards,
AUTODOC Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.