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Auto Europe España Reviews 4,337

•
TrustScore 3.5 out of 5

3.4

Car Rental Agency
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Rated 1 out of 5 stars

Avoid!! I rented a Mercedes for 6 days with Auto Europe and specified pickup/drop-off at the Malaga airport terminal. Issues: 1) Car pick-up and drop off with Niza cars was in an industrial area... See more

Rated 3 out of 5 stars

Easy booking and decent prices, sure—but the ratings you flaunt are either laughably vague or straight-up fictional. If you actually want to know what you're signing up for, you’ll need to do your o... See more

Company replied

Rated 5 out of 5 stars

Again a very good experience with Autoseurope ! When arrived at the airport and wanted to pick up the booked car at gold car 🚗 they asked me ( gold car ) for a deposit of nearly 4000 euro and my cred... See more

Company replied

Rated 3 out of 5 stars

There was something wrong with the system. Paying extra for insurance didn’t lower the deductible and in some cases took it higher. Ordering from AutoEurope has normally been logical but this time it... See more

Company replied

Company details

  1. Car Rental Agency

About Auto Europe España

Written by the company

Desde hace más de 60 años, Auto Europe es líder mundial en alquiler de coches suministrando vehículos a viajeros de todo el mundo. Además del alquiler de coches, ofrecemos también alquiler de autocaravanas, coches de lujo, deportivos y motocicletas así como servicio de chófer.

Con más de 20.000 oficinas en 180 países, Auto Europe está comprometido con la satisfacción de sus clientes.

Contact info

3.4

Average

TrustScore 3.5 out of 5

4K reviews

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Replied to 54% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

This company is a fraud

This company is a fraud !
You book online through their website and they let you buy an insurance with no excesses, which is quite pricey.
Once booked and you arrive at the terminal to get your car the agency tells you nothing is covered except for the body and even in that case vandalisms or another other cause that is not an accident with a clear guilty is exempted.
You are then forced to pay 30 euro / day more which is doubling your rent.

They say in the contract it's mentioned and the funny thing is that it says everything is included and then the opposite in a very little clause available only if you download a PDF of 14 pages.

When you call them before booking obviously they don't answer and they give you no help afterwards.

I am planning to open a procedure against them for lack of transparency towards the cunsumers.

I highly discourage to go through them for your reservation

September 12, 2020
Unprompted review
Auto Europe España logo

Reply from Auto Europe España

Dear Alessandro,

we are very sorry to hear that your experience booking with us, was not as you expected.
In the terms and conditions of the voucher shows the insurance/coverage chosen and what it covers.
I did a random search in the UK website, since I don’t know the details of your reservation, and the insurance/coverage is shown during the booking process in “Rate details”, “General Business Terms”, normally in the sections 8-12 and summarize in “Additional information”.
Please send to “Customer Service” your complaint in order for your case to be reviewed.
I don’t know from which website you booked, so I will give you the Spanish one.
If you happen to feel more comfortable writing in English, please do so.

https://www.autoeurope.es/customerservice.cfm

Kind Regards,

Carolina

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