Avoid!! I rented a Mercedes for 6 days with Auto Europe and specified pickup/drop-off at the Malaga airport terminal. Issues: 1) Car pick-up and drop off with Niza cars was in an industrial area... See more
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Easy booking and decent prices, sure—but the ratings you flaunt are either laughably vague or straight-up fictional. If you actually want to know what you're signing up for, you’ll need to do your o... See more
Company replied
Again a very good experience with Autoseurope ! When arrived at the airport and wanted to pick up the booked car at gold car 🚗 they asked me ( gold car ) for a deposit of nearly 4000 euro and my cred... See more
Company replied
There was something wrong with the system. Paying extra for insurance didn’t lower the deductible and in some cases took it higher. Ordering from AutoEurope has normally been logical but this time it... See more
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Company details
About Auto Europe España
Written by the company
Desde hace más de 60 años, Auto Europe es líder mundial en alquiler de coches suministrando vehículos a viajeros de todo el mundo. Además del alquiler de coches, ofrecemos también alquiler de autocaravanas, coches de lujo, deportivos y motocicletas así como servicio de chófer.
Con más de 20.000 oficinas en 180 países, Auto Europe está comprometido con la satisfacción de sus clientes.
Con más de 20.000 oficinas en 180 países, Auto Europe está comprometido con la satisfacción de sus clientes.
Contact info
Landsbergerstrasse 155, 80687, Múnich, Germany
- +49 89 541 9556 03
- esres@autoeurope.de
- autoeurope.es
3.4
Average
4K reviews
Replied to 54% of negative reviews
Typically replies within 48 hours
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Contract was only in German; they charged 157 EUR more than was indicated in the voucher.
I picked-up the car in Munich. The office assistant was not friendly and helpful. Only contract in German was available which meant that I had to sign a paper which I couldn't understand. In addition, the office assistant din't unswer well to my questions and seemed rather anoid when I had more questions. They also charged 157 EUR more than was specified in the car rent voucher and then didn't respond to my email inquieries. In conclusion, I don't think that I would chose this firm again.
December 28, 2012
Unprompted review
Reply from Auto Europe España
Dear Mrs. Podniece,
we are very sorry that you were not happy with the service provided locally.
We have checked with our supplier and were informed that the charges made to your credit card were only for international one-way fee and GPS, which was requested and noted on the voucher.
If there is anything unclear regarding the charges please send us a copy of your rental agreement and credit card statement showing the charges from the supplier to: managing.director@autoeurope.de so we can verify again with the supplier.
Best regards,
Carmen
Auto Europe
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Reply from Auto Europe España
Dear Mr. Contreras,
we are very sorry that you were not happy with our service.
Please note that a free cancelation is possible only until 48 hours prior to pick up, as advised on your voucher. We are very sorry for this and we understand that it is an inconvenience, however there is nothing we can do since our hands are tied by the supplier's own policy.
Once again, we're very sorry and we thank you for your understanding. In the future, be advised that at any moment before, during or after a rental you can contact us on the toll free number noted on your voucher.
Kind regards,
Carmen
Auto Europe
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