Auto Europe give good prices and service. However, sometimes their suppliers try it on. Europcar recently tried to charge me an extra day rental by booking it 1 hour later than I returned it. It aut... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very helpful when booking online. On arrival at Birmingham Drivalia They had upgraded my rental car. Had to cut short my rental and return to Spain due to a family matter. £1500 deposit returned... See more
Company replied
Do Not use this company at any cost, best to go through the actual company a well known ones like hertz etc. They have taken our money and not provided a car for us and are ignoring all emails. Cust... See more
Best Prices Great Website Your website was straightforward with great filtering on the vehicle features (automatic, A/C, etc.). The biggest thing was the prices with CDW insurance were at least 3... See more
Company replied
3.3
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AutoEurope has the best variety and is…
AutoEurope has the best variety and is helpful to get things right.
August 10, 2025
Reply from Auto Europe EU
We appreciate you taking the time to share your positive experience. We're happy to hear that our variety and service helped you get things right. Thank you!
Advertisement
THANKS
THANKS, everything was really good and I was able to book my car withour any issues
August 6, 2025
Reply from Auto Europe EU
We're happy to hear that your car booking went smoothly and that you were pleased with your experience. Thank you for sharing your positive feedback with us!
Great value and choice of cars
Great value and choice of cars. More economical and efficient than going direct through the official car rental websites.
August 8, 2025
Reply from Auto Europe EU
We're happy to hear that you found great value and a wide selection of cars through our service. We appreciate your positive feedback regarding our efficiency compared to booking directly.
Auto Europe is our go-to car rental…
Auto Europe is our go-to car rental option whenever we go abroad and need a car. Experience is always good. It’s reliable and smooth. Recommend it always.
August 8, 2025
Reply from Auto Europe EU
We're happy to hear that your experiences with us have been consistently positive and reliable when renting cars abroad. We appreciate your recommendation and thank you for your continued trust in our services.
Helpful and easy to use
The site has great search options and provides excellent offers for car rentals, with clear details and preferences. Super easy to make a reservation and a valuable feature to be able to do a free cancellation up to 48h before pick up.
August 8, 2025
Unprompted review
Reply from Auto Europe EU
We're happy you found our search options helpful and the offers excellent. It's great to know that you found the reservation process easy and appreciated the free cancellation feature. Thank you for your positive feedback!
Advertisement
Don't bother
Don't bother. I hired a car through autoeurope and the local supplier was flex to go. Upon arrival at Warsaw Chopin Airport on Saturday 26th July 2025, we were told as we were just over an hour late, our booking had been cancelled. Flight information is available to them as you are asked to provide an inbound flight number and I can only assume it is for this purpose. Anyway, we then had to hire at the desk at a cost of £350 for the week. The original booking was £110. I have been in contact with autoeurope for the last 10days or so who keep telling me I'll get a refund when they hear from the supplier. This process does not take 10 days. I believe there may be some element of scam activity here. Rent cars at a reduced rate then if the customer is delayed in the slightest then charge it out at a higher price.
July 26, 2025
Unprompted review
Reply from Auto Europe EU
Dear Mr. Harling,
Thank you for reaching out to us. We understand your frustration and sincerely apologise for the delay you've experienced in receiving a resolution. We also appreciate you sharing your feedback, as it helps us to improve our services.
We want to assure you that there is no "scam activity" involved. The reason for the delay is that, as a broker, we must receive verification from the local supplier, Flex To Go, that the service was unused. This is a crucial step for us to be able to issue a refund. Without their confirmation that the booking was a "no-show," we are unable to process any reimbursement.
The process of receiving this verification can sometimes be slower than we'd like. This is because we are dependent on the supplier to provide us with the necessary information before we can proceed on our end. We are actively following up with them to get the confirmation required to move forward with your case.
We understand that waiting is frustrating, and we thank you for your continued patience. Please be assured that we our customer service Team is doing everything they can to resolve this matter for you as quickly as possible. Your comments are valuable to us, and we will use them to help improve our communication and processes in the future.
Kind regards,
Auto Europe Team
Misleading FullProtection
First of all, I didn’t find my beloved function “zero excess.” Second, when I selected full protection, which appeared only during booking (when I had already spent time investigating the local options to buy additional insurance), it was misleadingly stated that it covers excess. But later on, when I studied the voucher, it appeared that renter’s excess is 4.3k, and the max coverage of the FullProtection product is 3.2k. I see that as misleading information. Other than that, it's ok
August 4, 2025
Unprompted review
Reply from Auto Europe EU
We appreciate your feedback. We're sorry the "zero excess" option was unavailable and that the Full Protection coverage was unclear. We'll review the information provided during booking to prevent similar issues. Thank you for bringing this to our attention.
BE Careful!! SCAMMERS
BE Careful!!! SCAM!!
This company robbed us of 1200 EUR!
We prepaid for a car in our vacation in Greece, upon arrival they notified us that we no showed and therefore they cancelled our reservation and kept our money.
They are collaborating with local scammers called Gold Car and together they are double booking the same car to different people and are getting double payments.
They destroyed our family vacation!!!!
Stay away from them.
July 25, 2025
Unprompted review
Reply from Auto Europe EU
Dear Mr. Gilad,
Thank you for your feedback. We’re very sorry to hear of your negative experience when picking up your car.
Not only do we understand how frustrating it can be when things don't go as smoothly as expected, we share in your disappointment.
We strive to ensure a seamless experience for our customers. Unfortunately, as a car rental broker, we have limited control over the staff and processes of our car rental partners.
Unfortunately, we have not received a response via this platform, although we have tried to request additional information to investigate your case.
Even so, we would like to do everything in our power to make things right for you. Should you wish us to intervene on your behalf and contact the supplier, you can use the link below to reach out to our dedicated customer service team.
https://www.autoeurope.eu/customerservice/
https://www.autoeurope.co.uk/customerservice/
Once again, we apologise for the poor level of service provided by the supplier. The satisfaction of our clients is paramount, and we will use your feedback to try and prevent similar situations in the future.
Thank you for taking the time to share your experience. We hope to have the opportunity to serve you again in the future.
Yours sincerely,
Auto Europe Team
very fast and best prices with full…
very fast and best prices with full insurance
August 2, 2025
Unprompted review
Reply from Auto Europe EU
Thank you for your review! We’re so happy you had a great experience with Auto Europe. We look forward to welcoming you back soon!
Advertisement
Reply from Auto Europe EU
We're happy to hear that you find our prices the best! We appreciate your recommendation and are grateful for your positive feedback.
Effecient and good value
easy, clear and fast to find what I was looking for and for a good price
July 28, 2025
Unprompted review
Reply from Auto Europe EU
We're happy to hear that you found what you were looking for quickly and easily, and at a great price. We appreciate your positive feedback!
Great and reliable company
Great and reliable company. Easy and clear booking process. Have been using for as long as I can remember.
July 28, 2025
Reply from Auto Europe EU
We're happy to hear that the booking process was easy and clear! Thank you for your continued trust and for sharing your positive experience with our company.
Reply from Auto Europe EU
We're happy to hear that you found it easy to use and got great prices. Thank you for your feedback; we appreciate it!
Advertisement
Felt like a total scam
Felt like a total scam - I paid for four days rent, my flight was delayed - I informed Autoeurepe as it stated in the information received - they promised to reach out to the rental company. They did not, so I lost the car I already paid for. The rental company informed me that if they had heard from Autoeurope about my delay, they would have kept the car for us - but since they heard nothing, I lost the car. I needed a car and ended up paying double the price with a different dealer and did not receive neither any help nor a refund from Autoeurope. Their customer service was awful. DON’T USE THEM!!!
July 22, 2025
Unprompted review
Reply from Auto Europe EU
Dear Customer,
Thank you for your review. We understand your frustration and are very sorry that the car rental company did not deliver the vehicle due to your flight delay.
It is common practice for car rental companies worldwide to reserve the right to refuse vehicle delivery in case of a delayed pick-up, without the original renter receiving a refund. This policy is set by the individual rental companies, and as an intermediary, Auto Europe unfortunately has no control over it. All we can do is try to ensure our customers are informed by including this information in the booking confirmation and voucher.
Please note that in case of a delayed or canceled flight, you must always contact Auto Europe and inform us of the delay, so that we can contact the car rental company on your behalf and do our best to help find a solution. Otherwise, the rental company is not obligated to hold the vehicle beyond the agreed pick-up time.
In the case of a flight delay within the EU caused by the airline, please contact the airline to request compensation.
Although we do not control our partners’ policies, we strive to ensure the best possible solution for our customers. If you would like our assistance, we will be happy to contact [supplier] and attempt to obtain a goodwill refund. Please note, however, that we cannot guarantee a positive outcome.
If you wish to proceed with this matter, please send all documents related to your flight delay to our customer service department via the following link:
https://www.autoeurope.eu/customerservice/
Our customer service team will then contact the car rental company and get back to you as soon as we receive a response.
Our suggestion for future travel: Our Cancellation Coverage, offered during the booking process, is designed to protect our customers from this type of situation and covers last-minute cancellations due to events beyond the customer’s control, such as travel delays, strikes, bad weather, etc.
Once again, we are very sorry for your negative experience and hope to assist you in finding a satisfactory solution.
Kind regards,
Auto Europe Team
Great and easy to make your reservation.
July 24, 2025
Reply from Auto Europe EU
We're happy to hear that making a reservation was easy for you. Thank you for your positive feedback; we appreciate it a lot!
Reply from Auto Europe EU
We're happy to hear that you found our product easy to use and appreciated the many choices available. Thanks for your feedback!
Reply from Auto Europe EU
We're happy to hear that you found our service helpful and sufficient. Thank you for your positive feedback; we appreciate it.
Advertisement
Car availability specialist
I use this company when a direct reservation is not possible because no cars are available. Auto Europe usually has availability making this my "default" company.
July 22, 2025
Unprompted review
Reply from Auto Europe EU
We appreciate you choosing us when direct reservations aren't available. We're happy to be your reliable default option and provide availability when needed. Thank you for your continued trust and feedback!
No problem with my rental
Very helpful when booking online.
On arrival at Birmingham Drivalia
They had upgraded my rental car.
Had to cut short my rental and return to Spain due to a family matter.
£1500 deposit returned in 3 days.
Special mention to the tall bearded man who dealt with me throughout Sorry forgot your name.
Will recommend you to everyone.
July 3, 2025
Unprompted review
Reply from Auto Europe EU
We're happy to hear that your online booking and car upgrade were helpful. We appreciate you highlighting the prompt return of your deposit and the assistance you received. We're grateful for your recommendation.
Very pleased with the ease of use of…
Very pleased with the ease of use of this website and the great prices.
July 21, 2025
Reply from Auto Europe EU
We're happy to hear that you found our website easy to use and were pleased with the prices. Thank you for taking the time to share your positive experience! We look forward to welcoming you back soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.