I filled out a form on AutoEuropa to rent a car from Bologna Airport. I accidentally entered my wife's credit card information on the form. The money was withdrawn from the card, but my reservation wa... See more
Company replied
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Not clear at all that credit card needs to be in drivers name. Once at car rental place autovia they said no debit card (but all other rental companies around did) and cancelled our booking which was... See more
Company replied
Great price, unfortunately they did provide the wrong address and phone number for pick up which is a huge problem for people coming from airport.
Good and bad at the same time! The website and the booking experience are very good. First of all the anticipated payment is NONSENSE... the prices of the cars continue to vary but the price paid for... See more
Company replied
Company details
About Auto Europe Italia
Written by the company
Da più di 60 anni Auto Europe fornisce servizi di autonoleggio ai viaggiatori di tutto il mondo, confermandosi leader mondiale nel settore. Oltre al noleggio auto standard, offriamo anche noleggio camper, noleggio auto di lusso e sportive, noleggio moto e servizio con conducente.
Con oltre 20.000 sedi in 180 Paesi, Auto Europe è pronta a soddisfare le esigenze dei propri clienti.
Con oltre 20.000 sedi in 180 Paesi, Auto Europe è pronta a soddisfare le esigenze dei propri clienti.
Contact info
Landsbergerstrasse 155, 80687, Monaco di Baviera, Germany
- +49 89 541 9555 86
- itres@autoeurope.de
- autoeurope.it
3.1
Average
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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honest service.
October 12, 2019
Unprompted review
Ottimi ed efficienti
October 1, 2019
Unprompted review
really good service!
September 25, 2019
Unprompted review
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Attendo risposta da oltre un mese!
Attendo risposta da oltre un mese alla mia richiesta di assistenza post-vendita.
A queste condizioni, si può affermare che il servizio di assistenza semplicemente non esiste.
Still waiting from more than one month for a reply to my after-sale support request.
This cannot be considered at all a support service. That service does not exist in the practice.
September 19, 2019
Unprompted review
Reply from Auto Europe Italia
Gentile Mauro,
siamo spiacenti non sia soddisfatto del nostro servizio. Facciamo del nostro meglio per rispondere ai reclami quanto prima. A volte, però, soprattutto nei periodi di alta stagione, abbiamo bisogno di un po' di tempo per verificare quanto accaduto in loco con il noleggiatore. Ci scusiamo e la ringraziamo per la pazienza.
Cordiali saluti,
Serena
Auto Europe
Tariffe convenienti e gentilezza da…
Tariffe convenienti e gentilezza da parte del call center
September 16, 2019
Unprompted review
HORRIBLE COMPANY!!!!
HORRIBLE COMPANY!!!!! Do not use them. You must pay up front for your rental when you make the reservation, and there is some fine print way down in contract that you cannot get your money back unless you cancel 48 hours prior to your reservation start day. We had to cut our vacation short by a week due to weather, and received NO REFUND for that weeks rental!! Book directly thru the actual rental company. Auto Europe is a go between.
September 16, 2019
Unprompted review
Reply from Auto Europe Italia
Dear Beth,
We are sorry to hear you are not satisfied with our service. We do have a cancellation policy for which you can get a full refund if you cancel your booking up to 48 hours before the pick up. This is clearly mentioned on our website, during the booking process and in the terms and conditions. As also stated in our terms and conditions, there is no refund for early return of the rental car. We apologize for any inconvenience this may have caused.
Kind regards,
Serena
Auto Europe
miglior rent a car italiano
September 5, 2019
Unprompted review
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come sempre facile e immediato
come sempre facile e immediato, con ampia offerta.
August 12, 2019
Unprompted review
When we picked up our car we requested…
August 21 update
Auto Europe Italia acknowledged and resolved the issue. Thank you!
When we picked up our car we requested an additional 2 hours be added to the drop off time. The agent noted 2 additional hours at no charge. Three weeks later I get my statement and they charged for an entire additional day. They will not respond or explain why the additional charges. Total rip off, will never rent from them again. They also take all of your paperwork when you drop off so you have no proof. Make a copy if you can for your records. Beware!
August 6, 2019
Unprompted review
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So pleased for the people who had good experiences
So pleased for the people who had good experiences. Ours was the opposite. We had a dishonest agent who has scammed us. The car did not have a full tank of petrol when we picked it up yet their agent said it did and they are refusing to believe us. Warning to anyone hiring a car from these people photograph EVERYTHING paperwork, car chassis, fuel tank. They company kept us waiting for nearly an hour in the queue to pick up the car so by the time you get it you don't think to check these things you're just so grateful to get the car. From talking to other people who had similar stories do not hire a car through them unless you have no choice. Walk, take public transport or taxis it will often ultimately be cheaper. Their rates might seem cheap but you get charged in other ways DO NOT USE you have been warned.
July 22, 2019
Unprompted review
Reply from Auto Europe Italia
Dear Ruth,
Auto Europe is a broker and work with many international and local companies around the world. We are very sorry to hear about your experience with one of our partners. We always recommend to check the fuel conditions and the tank in advance to make sure everything is fine before leaving the car rental parking. It is very important to let the local supplier note down any discrepancies between what stated in the contract and the status of the car.
Please do not hesitate to contact us for any question or assistance.
Kind regards,
Serena
Auto Europe
Best rental car broker by far!
July 1, 2019
Unprompted review
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top come sempre!
May 13, 2019
Unprompted review
Procedura semplice ed efficace
April 30, 2019
Unprompted review
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