Auto Europe Italia Reviews 

Personnel efficient and nice. Reasonable prices. Good car. No hidden gimics. I would recommend it to friends

Good and bad at the same time! The website and the booking experience are very good. First of all the anticipated payment is NONSENSE... the prices of the cars continue to vary but the price paid for the booking, won't get modified unless you call or take an action modifying it.

I have used your services for the last time and cannot reccommend you to anybody.

The worst fricking costumer service ever.

Of course I will recommend everybody to go directly to the car rental company directly.

Thanx for nothing...
Hold jer langt væk for autoeurope

Hold jer langt væk for autoeurope, de har en kundeservice som er ikke eksisterende.
Havde lejet bil gennem autoeurope i Italien og forudbetalte lejen ( ca 1400 kr for 2 dage)
Mødte op hos Hertz med det krævede: pas, gyldigt kreditkort og kørekort ( digitalt).
Jeg kunne ikke få bilen udleveret, da man ikke accepterede digitale kørekort, kun fysiske.
Jeg kunne ikke få mine penge refunderet, til trods for jeg havde forudbetalt en service jeg ikke fik.
Autoeurope nægtede desuden at ændre lejeaftale, til et andet navn med fysisk kørekort, selvom det ville ha været uden omkostninger for dem. Så de stjal mine ca 1400 kr uden at levere den service, som var forudbetalt. Har ALDRIG oplevet mage til elendig kundeservice ....
HOLD JER LANGT VÆK FRA AUTOEUROPE. GÅ DIREKTE TIL BIL UDLEJNINGS FIRMAET. DET ER BILLIGERE OG DU BLIVER IKKE SNYDT FOR DEN SERVICE DU HAR BETALT FOR!!!!!

The reservation was made 24 hours before pick up. So how can we change the reservation 48 hours before??
It would have been very easy for you to either refund the money (1368 dkr payed in advance) as I did not get the service I payed for. You just stole the money without any regrets. Alternatively you could have changed the name on the voucher to a person present with a physical drivers licence. That also autoeurope refused, and kept the money without any regrets. That solution would have been very easy and without any costs for autoeurope. This is costumer service non existent!
I cannot reccommend your services to anybody. I reccommend that one goes directly to Hertz and rent the car. That is cheaper also by the way.
Sincerely Søren

SCAMMERS!!! CHEATERS!!! WORST EXPERIENCE!
Stay away from this company! They are cheaters!
I booked a car with them attracted by their rate. Only to realized that they don't actually book the car, it's rather just a quotation for which they actually charged me the full amount on the spot. This has been pending for confirmation for 3 days during which time I've been following up and trying to understand what's going on, only to be faced with very rude and unprofessional treatment from their customer service. I've also reached their local partner, the actual car rental company and they verbally confirmed there is indeed a car booked in my name, but they cannot formally issue a booking voucher, since it's booked through Auto Europe, a third party. However, later on I get an email from Auto Europe stating that the car I booked is not available and I have to upgrade to another car which is 50% more expensive than the car I initially booked and got charged for. This is obviously unethical behaviour and they're just trying to rip me off and squeeze more money out of their customers.
When I was booking the car, there was never a mention that it's just a quotation not an actual booking. If I knew the car is not instantly booked I wouldn't have dealt with such company in the first place. And if it's just a quotation why are you charging the customers the full amount before you even confirm the car is available??
Stay away from such cheaters at all costs!!

still waiting the money of the deposit even id we we made additional insurance to cover all damages, Turisprime is the worst renting company I've ever used

Sequenze un pò articolate e diversi check sparsi, ma con un pò di attenzione si fa!

I booked a car from Autoeurope through Europcar's website in the UK (who are the brokers and who are actual hirers can be difficult to work out), prior to our week long holiday to Sicily. After spending time researching prices, insurance information and reviews, I paid £70 -£80 extra for the recommended full cover insurance to avoid potential issues. I read the extra detailed information for this add on and I was confident everything was fine. The total hire was around 100 more expensive than the cheapest available but I felt better having the peace of mind. On picking up the keys from Autoeurope at Palermo Airport I received a VERY aggressive sales push from the Autoeurope rep. He virtually demanded that I buy the extra top up insurance from him. He told me that the insurance i had bought through Europcar's website was the broker's insurance and didn't mean anything and was worthless stating that any scratches more than 20mm would be charged for and could work out very expensive for me. Sicily's roads in towns can be very narrow and driving is very difficult be stressed. I held my ground and refused which seemed to annoy him. We arrived quite late at night and were tired after our long journey. On inspecting our hire Fiat 500 we were amazed and disappointed to see there were dents and scratches everywhere! The car was so dented and marked it would be difficult to find a door, wing or bumper without a mark. I videoed the entire exterior of the car in case we had any problems when we returned it. The car was great inside though it hadn't been cleaned! It performed flawlessly during our stay and I really enjoyed driving it! I usually drive a much larger automatic car but this small manual car was fun to drive! However the insurance threat was always in the back of my mind throughout the holiday. Returning the car was easy and the gentleman who booked the car in on my return couldn't have been friendlier and made the process very easy. 5 stars to this gentleman and 1 star or actually zero to the guy in the desk who tried to force extra insurance on me and made me worry about this during our holiday!

Had a horrible experience with this company in december 2019. Upon arrival att Bergamo the agency was closed with a note saying go to this other agency (Goldcar). Upon arrival there I had to wait for 45 minutes as "I were too early" to pick up my car. 45 minutes later (00:30 at night) they started processing my query and found out I had paid for the car with a Debit card and now needed a credit card to get the car (I had already pre-paid the car), I did not have a credit card with me and they would not let me rent the car I had paid for and would not refund me as this was "clearly" stated somewhere in their fine print.

This causing me not being able to drive up the alps to visit my son for his 13th birthday and being stranded at Bergamo airport in the middle of the night. Safe to say I will NEVER use Auto Europe or Goldcar again and advice everyone to use the bigger firms who's business idea is not to scam their customers but trying to solve the issues instead. (I also suggested they could charge med 2000 euros as a deposit if they wanted as "safety" for the car but they only wanted to see a credit card.)

Now 1 year later and several email to Goldcar (who hardly ever replies) and Auto Europe the issue is still not resolved and no compensation has been seen.

For the moment the reservation went well, Final score should be confirmed after giving back the car on the 26th of August!

the best site to rent a car

UPDATED with regards to the below reply-

The below reply by Autoeurope is incorrect. Today customer service informed me that promised full refund by Autoeurope manager is not possible. Even though they had a note about this refund in the system and we were assured we will be given the refund with no problems, but NOW things have changed. If the information we received on the day was incorrect we are the ones who are being made to pay for it.

The worst experience ever.

We booked a 9 seater VAN with Budget through the Autoeurope website in JULY 2019 for December 2019. We paid nearly Eur1700 instanly on booking. When we arrived at the Airport to pickup the van we were told that a van was not available and that we needed to speak to Autoeurope because the booking was made with them.

We spent around 4-5 hours as the airport. We were asked by the Autoeurope customer care and manager on duty on the day to take an alternative option of travelling separately instead of as a family and that we will be refunded for not having the VAN as booked. We had no other option but to accept having a refund and taking the option given to us. Besides meaning spending double on fuel, tolls and parking fees.

PLUS we had to pay another Eur1000 because the full cover insurance that Autoeurope offer you (at a cost obviously) is NOT truly full cover but useless money spent.

NOW they tell us the refund will not be issued. It was their suggestion and their promise, and NOW they decide we shall not have a refund. AVOID booking with Autoeurope and go directly to the rental companies.

very easy to choose the car... the reservation and the payment