The communication from the team members from first contact has been exceptional. The service has been excellent. I've tried to organise a windscreen and, it's been challenging to say the least.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had so many issues with the AC in my daughters car. Tried one mechanic (won't name) they just couldn't get the job done properly, so found auto guru and the mechanic (CGS Automotive Group) that cam... See more
Company replied
Autoguru is my go to when I need something done on my car. Have had really positive experiences with them booking is smooth and easy. The mechanics I've booked have been professional and explain in de... See more
Company replied
Quick and easy. Very happy with this service. Prompt responses with reasonable quotes. Made the search for a mechanic so much easier while also getting fully transparent quotes without having to leave... See more
Company replied
Company details
Written by the company
What drives us? Simple. It’s our burning desire to make automotive services fairer, easier and more transparent for motorists and mechanics alike. That, and the office coffee machine. But mostly, it’s the burning desire part.
Contact info
Gold Coast, Australia
- contactus@autoguru.com.au
- autoguru.com.au
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First time I’ve booked online for a…
First time I’ve booked online for a service and it was very thorough.. which worked out well for me.
January 2, 2026
Unprompted review
Reply from AutoGuru
Welcome to AutoGuru, Ina! Glad you had a great first time experience. Thank you for the review.
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Reply from AutoGuru
Great to hear! Cheers, Robert.
Fast efficient service
December 16, 2025
Unprompted review
Reply from AutoGuru
Cheers, Shane. Thank you for the review!
Easy to use and fast results
Easy to use and fast results. Lots of quotes to choose from, pricing up front and easy to book a mechanic.
December 7, 2025
Unprompted review
Reply from AutoGuru
Prompt, convenient, and simple… we’ll take that win!
All good except logbook not being…
All good except a full report for record keeping.
December 9, 2025
Unprompted review
Reply from AutoGuru
Thank you for the review and stars. Please reach out to us if you need anything further.
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alternator replacement
Had an alternator replaced. Job done fast and at a great price. Will use again.
December 4, 2025
Unprompted review
Reply from AutoGuru
Cheers, Dave. Glad you had a great booking experience.
Reply from AutoGuru
As easy as ABC! Thank you, Lisa.
Very simple to book and some great…
Very simple to book and some great deals.
December 3, 2025
Unprompted review
Reply from AutoGuru
This is the kind of feedback we love to hear. Thank you Moz.
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The communication from the team members…
The communication from the team members from first contact has been exceptional. The service has been excellent.
I've tried to organise a windscreen and, it's been challenging to say the least.
The team here have organised, set up and checked with me over the last week and I'm impressed.
I'm booked in for next Friday and will definitely update after the job is done.
November 28, 2025
Unprompted review
Reply from AutoGuru
Thanks for giving AutoGuru a go. We’re here to make your booking experience stress-free! We appreciate your review, Andy!
Quick and easy to book
Quick and easy to book. Clear pricing and good to be able to read reviews.
November 11, 2025
Unprompted review
Reply from AutoGuru
123 and your booking’s a breeze. Thanks, Elysse!
Worst experience ever
Worst experience ever. Wrong vehicle type listed for QLD rego, vehicle is 2019 Mazda MX-5 manual on Auto guru shows automatic they refuse to fix it.
Bridgestone selet Geebung has no idea the vehicle service for 2019 Mazda MX-5 is 10,000 K/M or 12 months they say no it’s only 6 months even though Mazda Australia website says otherwise. They’re rude, angry, aggressive and they’ve no manners. I’m trying to support local businesses but they’re way too rude to have my support. Stay far away take your business elsewhere.
November 21, 2025
Unprompted review
Reply from AutoGuru
We’re sorry to read your review, as it doesn’t reflect what actually occurred and we’d like to clarify for accuracy. You did reach out to us directly, and we updated your booking with the correct transmission details which is displayed on your booking confirmation.
We take customer service seriously and are reviewing the interaction. We will reach to you to investigate further as we genuinely value customers and want to provide a transparent service.
AutoGuru get your process organized
The service center was great but how Auto guru organize this is so odd nobody knew what was going on. It was disorganized and lacked communication. The servicing was fine, hawkins were very honest I would go back but I am unsure if I would use Auto guru to book the next service. (Edit after reply) - not only have I now been chastised over the phone due to my review by Auto guru. The reply implies I was the issue with communication which is not at all accurate. Please note had I waited for a booking confirmation from Auto guru the service would not have happened. However I paid at the time of booking. My review reflects on the booking process and lack of booking confirmation. Hawkins did not confirm the booking until I called them directly 30 mins prior to the service appointment. While your reply is eloquent it lacks accuracy.
November 17, 2025
Unprompted review
Reply from AutoGuru
We are genuinely sorry to hear the booking process felt disorganised and lacked clear communication on our end, especially since we communicated directly with the number of the person on the booking provided. We truly value your willingness to return to Hawkins. We'd love the chance to show you that a direct booking experience with AutoGuru can be just as professional as the service itself.
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Very happy with the whole process from…
Very happy with the whole process from booking to completion of the work. Nick arrived within the booked timeslot and had the brake pads replaced quickly and fuss free
November 15, 2025
Unprompted review
Reply from AutoGuru
That's the power of simple, fast service we aim for! We're thrilled the mechanic delivered a quick, fuss-free brake pad replacement for you.
Easy process
Easy process, good communication, web site easy to use, found a great local mechanic
November 15, 2025
Unprompted review
Reply from AutoGuru
Thanks for giving AutoGuru a go. We’re here to make your first mechanic experience stress-free!
Great service and communication from…
Great service and communication from the team at bridgestone castle hill.
November 14, 2025
Unprompted review
Reply from AutoGuru
Awesome to hear, thanks for booking with us!
Reply from AutoGuru
Convenience made simple, thanks for noticing!
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Very professional and easy to request…
Very professional and easy to request and book. The best part was that I needed to change the date due to my Cardiac Specialist requiring an additional appointment. The change of date was completed and I was notified. Really great
November 10, 2025
Unprompted review
Reply from AutoGuru
Thanks so much for your review! We’re glad you had an awesome experience and found the service professional. We appreciate you booking through AutoGuru!
Super Easy
Nice and easy booking service as a first time user. Definitely will be doing again.
November 6, 2025
Unprompted review
Reply from AutoGuru
Welcome to AutoGuru! Excited to make your first booking mechanic experience an easy one.
Great job!
The technician was here on time, did the job quickly and efficiently and was friendly and polite. Thanks very much.
October 31, 2025
Unprompted review
Reply from AutoGuru
Thanks for booking with AutoGuru!
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