AutoGuru Reviews 

1,691
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professionalism of the staff, often describing them as helpful and knowledgeable. People found the booking process to be incredibly easy, user-friendly, and efficient, highlighting the convenience of getting quotes and booking without hassle. Many appreciated the prompt responses and transparent, reasonable pricing offered through the platform. However, some customers also noted occasional organizational issues with the booking process. These included instances where no quote was provided, or information was collected without confirming mechanic availability, leading to some uncertainty regarding service arrangements.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highlighting the ease of use and efficiency of the... See more

Booking process

Users describe positive interactions with the booking process, consistently finding it easy, simple, and... See more

User experience

People report positive experiences with user experience, consistently finding the platform easy to use and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Price

Reviewers mention positive feedback about price, with many finding the pricing competitive and reasonable for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The communication from the team members from first contact has been exceptional. The service has been excellent. I've tried to organise a windscreen and, it's been challenging to say the least.... See more

Company replied

Rated 5 out of 5 stars

We had so many issues with the AC in my daughters car. Tried one mechanic (won't name) they just couldn't get the job done properly, so found auto guru and the mechanic (CGS Automotive Group) that cam... See more

Company replied

Rated 5 out of 5 stars

Autoguru is my go to when I need something done on my car. Have had really positive experiences with them booking is smooth and easy. The mechanics I've booked have been professional and explain in de... See more

Company replied

Rated 5 out of 5 stars

Quick and easy. Very happy with this service. Prompt responses with reasonable quotes. Made the search for a mechanic so much easier while also getting fully transparent quotes without having to leave... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Car Accessories Store

Written by the company

What drives us? Simple. It’s our burning desire to make automotive services fairer, easier and more transparent for motorists and mechanics alike. That, and the office coffee machine. But mostly, it’s the burning desire part.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,691)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

So easy

So easy. Requested quote and recieved it quickly and was able to book in service pretty much on the spot.

September 23, 2024
Unprompted review
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Rated 4 out of 5 stars

yes i had a Car service with this…

yes i had a Car service with this company i am thinking they are doing well and i am hopping they will do better in the future thank you

June 20, 2024
Unprompted review
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Reply from AutoGuru

Hey Abdul, Thanks for reaching out with your feedback. You mentioned that you hope AutoGuru or the supplier you booked with can improve in the future. Could you please reach out to us at contactus@autoguru.com.au with your booking details so we can gather more of your feedback and potentially make some future improvements? - Thanks, The AutoGuru Team

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Rated 5 out of 5 stars

Excellent service

Excellent service, very honest and trust. Update report for my safe drive on road. I’m very happy with satisfaction the mechanic guy ‘a feedback and report for next service to repair. And very reasonable cost.

August 1, 2024
Unprompted review
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Rated 5 out of 5 stars

Super easy platform for my needs

Very easy to use with quick responses from reputable businesses able to confidently advise on what the issue might be for a quick resolve. Glad I found AutoGuru.

July 25, 2024
Unprompted review

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