The delivery it was ok with the guys in Ath,friendly people. Only one advice with the personal at the call centre (they need to have more responsibility) Otherwise everything ok! Greetings
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
i didnt even get the car yet, but special tnx to Robert. we called daily and he explained Thoroughly all the steps of pre-purchase and post-purchase. therefore not in layman's terms, but 100 accurate... See more
Company replied
The Company was unknown to us. We were a little bit anxious, but everything went smooth. The car looks beautiful and very clean inside and outside.
Highly recommend AutoHero! This is my second purchase with them and the quality is consistent. The cars are 100% accurate to the ads. My sales assistant, Robert K., was fantastic—very easy to talk to,... See more
Company replied
Company details
About Autohero België
Written by the company
Jouw voordelen bij Autohero:
Inclusief 12 maanden garantie | Getest & rijklaar gemaakt | 21 dagen geld-terug-garantie
Hier kun je bij Autohero naar uitkijken: geteste tweedehands auto's, levering aan huis, 21 dagen geld-terug-garantie, 12 maanden garantie op elke auto en betaling pas bij de levering. Optioneel bieden we je graag een verlenging van de garantie , financieringsmogelijkheden en inruil van je oude auto. Wil je meer weten? We helpen je graag! Ga naar autohero.com voor alle info en meer.
Autohero - Auto kopen: Eindelijk makkelijk / Acheter une voiture : Enfin facile !
Written by the company
- Ben je op zoek naar je volgende auto? Bekijk dan onze Autohero Centers of bezoek autohero.com.
- Ongeacht het merk, ongeacht het model: meer dan 500 gebruikte auto's tegen top prijzen wachten op je. Elk met een transparante onderhoudsgeschiedenis, geïnspecteerd door Autohero, professioneel gereconditioneerd en met een gratis garantie van 1 jaar. Heb je vragen? Ons team staat klaar om je telefonisch, via e-mail of persoonlijk in een van onze Autohero Centers te adviseren. Vind nu je auto bij Autohero.
- Vous cherchez votre prochaine voiture ? Alors, découvrez nos Autohero Centers ou visitez autohero.com.
- Peu importe la marque, peu importe le modèle : plus de 500 voitures d'occasion à des prix imbattables vous attendent. Chacune a un historique de service transparent, est inspectée par Autohero, reconditionnée professionnellement et est livrée avec une garantie gratuite d'un an. Vous avez des questions ? Notre équipe sera ravie de vous conseiller par téléphone, par e-mail ou en personne dans l'un de nos Autohero Centers. Trouvez dès maintenant votre voiture chez Autohero.
Jouw voordelen bij Autohero:
Inclusief 12 maanden garantie | Getest & rijklaar gemaakt | 21 dagen geld-terug-garantie
Hier kun je bij Autohero naar uitkijken: geteste tweedehands auto's, levering aan huis, 21 dagen geld-terug-garantie, 12 maanden garantie op elke auto en betaling pas bij de levering. Optioneel bieden we je graag een verlenging van de garantie , financieringsmogelijkheden en inruil van je oude auto. Wil je meer weten? We helpen je graag! Ga naar autohero.com voor alle info en meer.
Contact info
Uitbreidingstraat 82, 2600, Berchem (Antwerpen), Belgium
- 03 393 06 50
- info.be@autohero.com
- autohero.com/nl-be
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery April 23
Very happy with my purchase so far. Very easy, especially since recently moving to Belgium and having never bought a car before. Excellent delivery and handover with Geoffrey who even texted to say he would be early!
April 28, 2023
Unprompted review
Reply from Autohero België
Thank you for these beautiful words and the nice experience to share here.
Happy driving !
Your Autohero team.
Fast and helpful service
I never knew I could purchase à car so quickly and so simple. Custode service was very helpful and gave all the details I needed to complete the experience. I didn't give 5 stars because despite wanting all the communication in French, I got everything in Dutch so it took à little longer to sign all the papers. Apart from that, I really had a great expérience and would certainly recommand Autohero to anyone wanting to purchase à car.
May 26, 2023
Unprompted review
Great experience
Great communication.
Right on time.
Perfect information about the car.
Very happy.
May 15, 2023
Unprompted review
Reply from Autohero België
Dear Stefanie,
We thank you very much for the comment you left here to the attention of our team. We are delighted that you enjoyed our service and that your choice was a good one.
We would like to thank you once again for your confidence and wish you many safe kilometres and plenty of trouble-free years of pleasure while driving your new car.
If you should have any questions, please do not hesitate to contact us again.
Kind regards,
The Autohero team 🚐🚗🚗🚗
The staff are very friendly kind and…
The staff are very friendly kind and helpful. He was patient en the service was excellent. I recommend you to all my friends.
Thank you for everything.
May 15, 2023
Unprompted review
Reply from Autohero België
Dear Sven,
We would like to thank you very much for the comment you left here on our platform. We are delighted that you enjoyed our service and that you are satisfied with the choice you made.
We would like to thank you once again for your trust and wish you many safe kilometres and plenty of trouble-free years of driving pleasure with your new purchase.
If you should have any questions, please don't hesitate to contact us again.
Kind regards,
The Autohero team 🚐🚗🚗🚗
Wonderful experience
Great experience from the point of booking the car till the delivery. The staff was friendly and helpful. The delivery person was great and explained well. I suggest auto hero for everyone.
May 10, 2023
Unprompted review
Reply from Autohero België
Dear Raja,
Thank you for your compliments on your purchase at Autohero. We are very pleased to hear that we have gained another happy customer! We would also like to congratulate our Handover-Expert, the person who delivered your car on the spot, for his excellent service.
We wish you many safe kilometres and lots of driving pleasure with your new car.
Kind regards,
The Autohero team 🚐🚗🚗🚗🚗
Car through financing
I ordered the car through financing
It was all smoothly through the house
Sign papers online
Scheduling delivery was excellent
The car is very good and clean
Everything went quickly and without problems
I highly recommend this merchant
May 11, 2023
Unprompted review
Reply from Autohero België
Dear Vroka,
We would like to thank you very much for your feedback on our platform through this way. We appreciate your opinion and try to optimise our services even more thanks to your input.
We would like to thank you for your compliments on the way in which we helped you find your ideal second-hand car. Of course, we also want to congratulate our colleagues who guided you through your purchase process.
We would like to wish you many more safe kilometres and many more years of driving pleasure with your new car.
If you should still have any questions, please do not hesitate to contact us again.
Kind regards,
The Autohero team 🚐🚗🚗🚗🚗
Fast, trusted, u can cancel it anytime without costs
So friendly, fast, u can cancel it anytime before the arriving of the car, without any costs, Professional And Trusted.
May 5, 2023
Unprompted review
Reply from Autohero België
Dear Nssani,
We thank you very much for the feedback you left here for our team on this platform. You can, of course, always refuse the car at the time of delivery if it is not to your satisfaction. In addition, you always have a 21-day return guarantee.
We thank you once again for your trust and wish you many more safe kilometres and many more years of driving pleasure with your new purchase.
If you have any further questions, please do not hesitate to contact us.
Kind regards,
The Autohero team 🚐🚗🚗🚗
Autohero car pickup review
I recently purchased a car from AutoHero and had a fantastic experience. The sales team was professional, knowledgeable, and attentive to my needs. Their no-pressure approach made me feel comfortable throughout the process.
The pickup was smooth, with my new car thoroughly cleaned and paperwork efficiently handled. However, the only minor negative was that the tank wasn't full upon pickup.
Despite this small hiccup, I highly recommend AutoHero for their exceptional service and customer satisfaction. They are the go-to choice for anyone seeking a new vehicle.
April 28, 2023
Unprompted review
Reply from Autohero België
Dear Marnik,
First of all, we would like to thank you very much for the kind review you left for us, we really appreciate your opinion.
We are very pleased to hear that you were able to enjoy a perfect service and always knew the status of your order. Every day, we do our utmost to assist you as best we can during your purchase process.
Upon inspection of your case, the tank was almost 1/3 full, which is standard for delivery. We are sorry that we cannot do more for you in this matter.
However, we would still like to wish you lots of safe kilometres and many more years of driving pleasure with your new purchase.
Kind regards,
The Autohero team 🚐🚗🚗🚗
The best online purchase ever.
This is a first time ever we tried to sell and buy car online., but it was not not completed as we used to think, it is not easy to trust someone you never see physically. But autohero is the trustworthy company we can trust. Delivery man is very kind and professional. And the car is good like we seen in website.
May 2, 2023
Unprompted review
Reply from Autohero België
Dear Manandhar,
We thank you very much for your reaction on this platform. We are very pleased to hear that everything went correctly and without any problems. We are also happy that your car is completely to your satisfaction and that you received a professional on-site service from our Handover Expert.
We would like to wish you many more safe kilometres and plenty of driving pleasure with your new purchase.
Kind regards,
The Autohero team 🚐🚗🚗🚗🚗
The complete experience was great
The complete experience was great. A special note to Joffrey that delivered the car and was very professional and polite.
April 13, 2023
Unprompted review
Reply from Autohero België
Dear Monica,
We thank you very much for your kind comment on our platform regarding your experience with us. We are therefore very pleased to hear that everything went smoothly and our Handover-Expert, Mr Geoffrey, left a lasting impression.
We will certainly pass on the compliments to him and of course we wish you lots of driving pleasure and safe kilometres with your new car.
Should you still have any questions, please do not hesitate to let us know.
We are at your service every time.
Kind regards,
The Autohero team 🚐🚗🚗🚗
What you expect is what you get
Very satisfied with the entire process.
You are always assisted on demand.
The car I bought works fine and there were no unpleasant surprises.
The delivery guy (@KOEN) was extremely helpful and well-prepared.
Everything went smoothly and although the payment did not update immediately on their platform Koen solved it with the guy in charge from AutoHero just by sending the proof of payment.
Also another "+" is that An-Sofie from Autohero made the follow-up call a few days after de delivery to make sure that everything is ok!
Will buy cars again from these guys in the future for sure! Good job!
April 7, 2023
Unprompted review
Reply from Autohero België
Dear Mircea,
We thank you for your lovely reaction on our platform regarding your experience with us.
Therefore, we are very happy to hear that everything went smoothly and our Handover-Expert, Mr. Koen, left a lasting impression. We also will certainly pass on the compliments to him and An-Sofie, who does the follow up of all the deliveries.
Obviously, we wish you lots of driving pleasure and safe kilometres with your new car.
If you would have any questions though, please do not hesitate to let us know. We are at your entire disposal every time.
Kind regards,
The Autohero team 🚐🚗🚗🚗
Perfect Service
Perfect Service, correct information, meet the timelines.
March 28, 2023
Unprompted review
Reply from Autohero België
Dear Key,
Thank you for leaving this nice comment to our team! We thank you for your compliments on our service and on the car you have chosen.
We would like to take this opportunity to wish you lots of safe miles and many years of driving pleasure with your new car.
Kind regards,
The Autohero team 🚐🚗🚗🚗
Very smooth and professional
We were initially sceptical about buying a car online without test drive. But it all looked professional and the 21 days return policy was even better than doing 1 test drive and buying.
We are very happy with the overall process. Highly recommend.
The scan copies of the documents which are provided for insurance can be a bit better.
March 21, 2023
Reply from Autohero België
Dear Pratap,
We thank you very much for your positive comment on this platform regarding our service. We are very pleased to hear that you liked the concept and were able to test drive for 21 days as we always promise.
We will certainly take your feedback on the way the car's papers were handed over to you as a working point for the future.
We would like to use this opportunity to wish you many safe kilometres and a lot of driving pleasure with your new car.
Kind regards,
The Autohero team 🚐🚗🚗🚗🚗
The experience was successful
The experience was successful! I was a bit reluctant about buying a car online, but in the end, everything went smoothly: nice contact with the seller, car delivered at my door on time (in the center of Brussels!). The car was perfectly described on the website, I received what I ordered.
March 1, 2023
Unprompted review
Top job pour Geoffrey
March 2, 2023
Unprompted review
The service was good en the delivery…
The service was good en the delivery also
February 14, 2023
Unprompted review
It was a good experience
It was a good experience, the car came fast in good condition.
February 14, 2023
It is recommended to buy a car at Autohero.
The communication and service is very good. Act quickly.
Paying online was not a problem.
The day your car is delivered, you can track it well both via your autohero account and the app Waze due to being sent to you by the person who delivered your car. My car was delivered by Jurgen. He was very friendly , if you have any questions he also gave a lot of explanation.
February 8, 2023
Unprompted review
Great car purchase experience
Transparent and efficient buying experience coupled with good communication and very smooth delivery of the car. Highly recommend.
February 16, 2023
Auto is perfect in orde en de service…
Auto is perfect in orde en de service was top. Zeker een aanrader
January 26, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.