The delivery it was ok with the guys in Ath,friendly people. Only one advice with the personal at the call centre (they need to have more responsibility) Otherwise everything ok! Greetings
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
i didnt even get the car yet, but special tnx to Robert. we called daily and he explained Thoroughly all the steps of pre-purchase and post-purchase. therefore not in layman's terms, but 100 accurate... See more
Company replied
The Company was unknown to us. We were a little bit anxious, but everything went smooth. The car looks beautiful and very clean inside and outside.
Highly recommend AutoHero! This is my second purchase with them and the quality is consistent. The cars are 100% accurate to the ads. My sales assistant, Robert K., was fantastic—very easy to talk to,... See more
Company replied
Company details
About Autohero België
Written by the company
Jouw voordelen bij Autohero:
Inclusief 12 maanden garantie | Getest & rijklaar gemaakt | 21 dagen geld-terug-garantie
Hier kun je bij Autohero naar uitkijken: geteste tweedehands auto's, levering aan huis, 21 dagen geld-terug-garantie, 12 maanden garantie op elke auto en betaling pas bij de levering. Optioneel bieden we je graag een verlenging van de garantie , financieringsmogelijkheden en inruil van je oude auto. Wil je meer weten? We helpen je graag! Ga naar autohero.com voor alle info en meer.
Autohero - Auto kopen: Eindelijk makkelijk / Acheter une voiture : Enfin facile !
Written by the company
- Ben je op zoek naar je volgende auto? Bekijk dan onze Autohero Centers of bezoek autohero.com.
- Ongeacht het merk, ongeacht het model: meer dan 500 gebruikte auto's tegen top prijzen wachten op je. Elk met een transparante onderhoudsgeschiedenis, geïnspecteerd door Autohero, professioneel gereconditioneerd en met een gratis garantie van 1 jaar. Heb je vragen? Ons team staat klaar om je telefonisch, via e-mail of persoonlijk in een van onze Autohero Centers te adviseren. Vind nu je auto bij Autohero.
- Vous cherchez votre prochaine voiture ? Alors, découvrez nos Autohero Centers ou visitez autohero.com.
- Peu importe la marque, peu importe le modèle : plus de 500 voitures d'occasion à des prix imbattables vous attendent. Chacune a un historique de service transparent, est inspectée par Autohero, reconditionnée professionnellement et est livrée avec une garantie gratuite d'un an. Vous avez des questions ? Notre équipe sera ravie de vous conseiller par téléphone, par e-mail ou en personne dans l'un de nos Autohero Centers. Trouvez dès maintenant votre voiture chez Autohero.
Jouw voordelen bij Autohero:
Inclusief 12 maanden garantie | Getest & rijklaar gemaakt | 21 dagen geld-terug-garantie
Hier kun je bij Autohero naar uitkijken: geteste tweedehands auto's, levering aan huis, 21 dagen geld-terug-garantie, 12 maanden garantie op elke auto en betaling pas bij de levering. Optioneel bieden we je graag een verlenging van de garantie , financieringsmogelijkheden en inruil van je oude auto. Wil je meer weten? We helpen je graag! Ga naar autohero.com voor alle info en meer.
Contact info
Uitbreidingstraat 82, 2600, Berchem (Antwerpen), Belgium
- 03 393 06 50
- info.be@autohero.com
- autohero.com/nl-be
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extra imperfections and late delivery of the Lexus CT200h
Just received my Lexus CT200h a week after the promised time.
There was a problem with a tow hook, and the car didn't pass the inspection the first time. Then the company said "we'll fix it" and go for the inspection again.
Today I received the car without the tow hook. I don't need it, but the communication could have been better (minus star).
Plus found extra imperfections, which were not listed: a paint chip on the hood, missing antenna on the top, moisture in the back light and the second key with a dead battery, and the worst: rear tires from 2011 (it's 2023 today) with small side cracks - have to replace them asap. Minus star.
The driver Michel, who brought the car was professional and polite (plus star).
Hope these are only problems, and no other hidden problemns would emerge in future.
February 8, 2023
Unprompted review
this company is great in every way .
this company is great in every way .. from start to finish they guide you .. its easy to use online .. but the helpdesk earns even more stars .. the team that works there is so friendly on the phone and guide you trough every question you have .. if you send an email youll get an aswer whitin an hour .. the let you know every step off the procces were they are .. they send you a track and trace of the driver who delivers your car .. and even the driver is really friendly and walks trough how your new car works .. were the imortant points arre .. and were you need to email or call when you have a question .. and even then its not over .. the have an amezing aftercare .. to see if your still happy whit the service .. and if you have any questions you can still give them a call .. i wish i chould give more than 5 stars because this is the best experiance ive ever had :)
February 1, 2023
Unprompted review
Seamless purchase experience
What a smooth process of buying a car! It took two weeks from when I reserved the car until its delivery. Contrary to some of the Google reviews I read, I didn't encounter any delays in the process and the customer service was excellent. They were able to answer of all my questions almost instantly. All in all, a hustle-free way of purchasing a car. Fun fact: the car arrived exactly on the estimated delivery date initially by specified Autohero.
January 21, 2023
You were there when I needed help
January 19, 2023
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very good experience purchasing a car with Autohero
Very good service and easy to process. Friendly and helpful staff. I am happy with the car I purchased and the service they provided. 10/10
January 12, 2023
Reply from Autohero België
Dear Ticha,
First of all, we thank you for your positive words left here for us on this platform.
We are delighted to hear that you are satisfied with your choice and that our team was able to guide you smoothly through the process every time.
We would like to wish you many more safe kilometres and many more years of driving pleasure with your new purchase!
Kind regards,
The Autohero team 🚐🚗🚗🚗
Easy online order and great follow-up
January 8, 2023
Unprompted review
Reply from Autohero België
Dear Guillaume,
First of all, we thank you for your positive words left here for us on this platform.
We are delighted to hear that you are satisfied with your choice and that our team was able to guide you smoothly through the process every time.
We would like to wish you many more safe kilometres and many more years of driving pleasure with your new purchase!
Kind regards,
The Autohero team 🚐🚗🚗🚗
Great, friendly and fast service.
Autohero offered great guidance in purchasing my car. They track your order well and are always available for questions. Everything went smoothly. I am very satisfied with my purchase.
December 25, 2022
Unprompted review
Cars Problem
DONT trust their claims about quality checks, I bought the car and realized after 2 days that the fuel tank is broken, and as it was cold at the time I bought the car, I didn't use the air conditioning at all, and now I realize that it is broken. I found that most of the cars from these companies have problems after I bought the car, I have heard that they have a bad reputation for these problems.
January 1, 2023
Unprompted review
Reply from Autohero België
Dear Saeed ,
As communicated to you just now through our after sales department.
You have the car for +- 7 months. There was never any mention of air conditioning not working.
You now go to the garage and they provide us with a condenser with external damage.
For external damages we cannot intervene.
After all, you have been driving the car for 7 months.
Had you made this report immediately upon receipt or in the first 100 days. We could have handled it differently.
Now there is only the proof that at the time of your claim , external damage broke the condenser.
We have correctly explained this to you several times.
Kind regards ,
Autohero
lottery game
there is no office, no gallery to see the vehicles, to check them. it is a pure chance that the vehicle is good, just like a lotto game. no thanks this is not an honest sales strategy and I do not recommend it to anyone.
December 26, 2022
Unprompted review
Reply from Autohero België
Dear Tolunay,
Thank you for sharing your opinion via this platform. May we ask you if you actually did have ordered a car of ours?
Our cars are all maintained to a whole series of quality controls, which ensures that our customers will not be unpleasantly surprised. We always try to communicate as transparently as possible via our website and by e-mail, so that you are always fully informed about your choice.
Indeed, you cannot view the car in advance because of the concept we propose. However, you can take it for a 21-day test drive and still rely on your return guarantee. Each car has also been serviced by us, so this is also part of the service we offer.
It can always happen that there are additional damages reported after delivery, but then we still have our after-sales department who can still give these people an appropriate follow-up.
We apologise in advance for any inconvenience you may have experienced and wish you good luck with your search.
Kind regards,
The Autohero team 🚐🚗🚗🚗
The car was exactly what I was…
The car was exactly what I was expecting
The company did they’re job perfectly
Delivery in time
December 13, 2022
Unprompted review
Reply from Autohero België
Dear Radu,
Thank you very much for your kind words on this platform and for sharing your experience with us and other car enthusiasts.
We are very happy to hear that everything went smoothly and that our colleagues followed up your file successfully. We are also pleased that the delivery also went according to plan and was on time. We hope that the driver also provided you with the necessary service on site.
We would like to wish you many safe kilometres and many more years of driving pleasure with your new car.
Finally, we would also like to wish you a Merry Christmas and a smashing end of the year! 🎄🥂🎀
Kind regards,
The Autohero team 🚐🚗🚗🚗🚗
A very good experience
Everything went great, I have nothing bad to say about them. I recommend.
December 12, 2022
Unprompted review
Reply from Autohero België
Dear Costin,
Thank you very much for your positive review on this platform. We are very pleased to hear that you have been assisted well and that you are satisfied with your purchase at Autohero.
We would like to wish you many more safe kilometres and many more years of driving pleasure with your new car.
We would also like to take this opportunity to wish you a Merry Christmas and a very happy end of year! 🎄🥂🎀
Should you have any further questions, please do not hesitate to contact us again.
Kind regards,
The Autohero team 🚐🚗🚗🚗🚗
The whole experience went perfectly
The whole experience went perfectly, starting with the people who helped me understand how the process of buying a car works and ending with the moment I became the owner of one. I always had the information I needed, every step was explained to me, the communication is great. The whole process is simple and that's great. I was kept informed of every step the car goes through until it is delivered to my house , the car is in perfect condition. The services are incredible and I'm glad I chose autohero and I will definitely recommend it.
October 18, 2022
Unprompted review
Reply from Autohero België
Dear Loredana,
We thank you for your very favourable review you leave here for us on this platform. We are very pleased that everything went so smoothly during your purchase process.
Our colleagues are always ready to help you make the right choice. We are very honoured to hear that you are completely satisfied with our services and the car you bought.
We would like to take this opportunity to wish you many safe kilometres and many more years of driving pleasure with your new used car.
We would also like to wish you a Merry Christmas and a smashing New Year! 🎄🥂🎀
Kind regards,
The Autohero team 🚐🚗🚗🚗
Buying a car online, it works (until it doesn't)
Buying a car online is scary. But autohero made it painless. The car we bought was exactly in the condition as advertised, paperwork was complete and technically everything checks out. The buying process and communication was easy, people were nice and reaction times were fast. This took a leap of faith, but autohero came through. I recommend.
Update 26/1/'23
Rear window heating doesn't work. Since I bought the premium technical insurance I thought this would be simply fixed. Not so. Took me quite some time to figure out how to contact autohero for technical issues. You have to issue a 'claim' as it turns out, through an email address. Took over a day to get answer back that I had to make an appointment in an Opel garage in my area (I have a Toyota Auris) to have it diagnosed and fixed.
As expected, the owner of the Opel garage looks at my car, states it's no repair 'for him' since it's not an Opel and does nothing, but states he will contact autohero regarding the diagniose of the broken window heating -which he doesn't, as I found out weeks later. So I contact Aitohero again, and they say I need to contact Carglass for diagnose, quotation based on picture evidence. Carglass does not offer diagnostic services, nor wil they provide 'proof' that my car window is damaged.
This process is taking over 6 weeks now. I'm afraid what will happen if ever my car has a problem preventing me from driving. One thing is clear: the premium technical insurance Autohero offers is not the way to go to insure yourself of fast interventions. I cost me nearly 600€ on top of the car sale price, and I feel cheated by Autohero.
They can sell, they don't take good care of the car they sold you afterwards, although you pay a steep price in advance.
November 25, 2022
Unprompted review
Reply from Autohero België
Dear ,
As emailed to you just now.
No need for carglass to do diagnosis again.
We have this from the previous garage.
Too bad this garage couldn't do the repair, otherwise the car would have been fixed already.
So we had to look further for this repair.
We do help you , but also depend on an external repair of course.
Which is not to say that things could not run smoother sometimes.
You are right about that.
Now as you reported in the email just now , we are waiting for the quote for approval.
Regards
Autohero.
All clear and transparent
All clear and transparent. Countless questions that I had, all answered within the day and gracefully. Both Cor and Yasmina extremely professional and kind. And the chauffeur this morning pushed the bar even higher with his extra care and explanations. Strongly recommend.
December 5, 2022
Unprompted review
Reply from Autohero België
Dear Elisabeth,
Thank you for your kind words on this platform regarding your order with us. We would also like to congratulate the colleagues who helped to guide you through the process, as well as the Handover Expert who delivered your car.
We wish you many more years of driving pleasure with your new car and many more safe kilometres.
Finally, we would also like to wish you a Merry Christmas and a very happy New Year! 🎄🥂🎀
With kind regards,
The Autohero team 🚐🚗🚗🚗
Reply from Autohero België
Dear Om,
We thank you for your kind words and wish you many more years of driving pleasure with your new car and countless of safe kilometres.
Finally, we would also like to wish you a Merry Christmas and a very happy New Year! 🎄🥂🎀
With kind regards,
The Autohero team 🚐🚗🚗🚗
Great experience overall
Home delivery is a great option to have, especially if you cannot travel around in Belgium, if you are looking for a specific car. Also the offer is wide, a lot of cars to chose from. Staff is very friendly and available by phone and email.
November 15, 2022
Unprompted review
Reply from Autohero België
Dear Julius,
We thank you very much for your encouraging words for us on this platform. Home delivery is indeed a part of our concept and is available all over Belgium.
We are pleased that you were always helped in a friendly and professional manner and we would like to wish you many safe kilometers and a lot of driving pleasure from your new purchase.
Finally, of course, we wish you a Merry Christmas and a Happy New Year! 🎄🥂🎀
With kind regards,
The Autohero Team 🚐🚗🚗🚗
I loved the home delivery
I loved the home delivery, I like the car, good service
October 28, 2022
Unprompted review
Nice but could be better
Internal Communication could be better in Autoherp, however the car is in an excellent condition and the overall experience it´s good.
September 26, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.