We had purchased a Heat Exchanger for our above ground pool and having set it all up we had an E6 error Bearing in mind this was 3.30 on a Friday before the Bank Holiday the gentleman video called us... See more
Company replied
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Review summary
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I callaed today regarding a technical issues with a product I purchased from a private seller and spoke with a gentleman from this company who gave me some fantastic advice and helped me sort it out.... See more
Company replied
The AES team are so patient, knowledgeable and helpful. I've had so many questions and separate orders for parts as I learn to build a system. They have supported me all the way and have so much inf... See more
Company replied
Wow what an amazing company to deal with. We were let down by a previous company when our submersible grinder pump started to fail. A few emails with Tina (who answered lots of question's with patienc... See more
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Company details
About Automated Environmental Systems
Written by the company
The fastest growing area of our business is swimming pool equipment, specifically swimming pool heat pumps. We have helped thousands of customers find cost effective heating solutions for their pools, a heat pump can save you up to 80% on the cost of heating your pool compared with traditional heating methods.
We also supply pumping stations, ranging from small tanks for dealing with surface water to large complex builds for commercial, industrial, building and renovation projects.
We are able to source a vast range of pumps from most major manufacturers, so whether you need a drainage pump, sewage pump, booster set, engine pump or a specialist pump that can handle chemicals or hot water, we have the solution for you.
Automated Environmental Systems provide preventative servicing, emergency response breakdown and repairs for sewage pumping stations, storm water pumping stations and effluent pumping stations. VISIT OUR WEBSITE
Contact info
Unit B, Anglian Lane, IP32 6SR, Bury St Edmunds, United Kingdom
- +441284658770
- sales@automatedenvironmentalsystems.co.uk
- automatedenvironmentalsystems.co.uk
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Automated Environmental Systems
Hi Mark, thanks for taking the time to leave us feedback, much appreciated.
Kind Regards,
The team at AES
Initial problems successfully resolved…
Initial problems successfully resolved after intercession by MD. Happy to get the issue resolved at last
February 27, 2025
Reply from Automated Environmental Systems
Hi, many apologies again that we did not achieve our usual level of service for you initially. I know Simon contacted you immediately after your first review and he was able to rectify the issue for you. Thank you for taking the time to leave a follow up review it is much appreciated.
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi Joe, thanks for taking the time to leave us feedback, much appreciated.
Kind Regards,
The team at AES
Great customer service from Simon ward…
Great customer service from Simon ward prompt turn around good advice and problem was resolver and heat pump up and running within 24 hours of the problem
February 25, 2025
Reply from Automated Environmental Systems
Hi James, more than happy to help, glad we were able to get your problem resolved and your heat pump up and running again, thanks for the five star review.
Kind Regards,
Simon and the team at AES
Couldnt fault there service in anyway…
Couldnt fault there service in anyway shape or form even out of hours they helped set the right settings for my ashp on my pond
February 18, 2025
Reply from Automated Environmental Systems
Hi Nicky, more than happy to help, we know that customers aren't always at home during the day so we try and help out in the evenings and weekends if we can, thanks for the five star review.
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi Tommy, thanks for taking the time to leave us a five star review, much appreciated.
Kind Regards,
The team at AES
Personal service
Personal service , very efficient , got me out of a hole . Well in quickly and out all in one day
Sewage pump replacement . 😉
Simon is the man to go to , to get stuff done !
February 10, 2025
Reply from Automated Environmental Systems
Hi Steve, more than happy to help whenever we can, thanks for the five star review, much appreciated.
Kind Regards,
Simon and the team at AES
Absolutely amazing customer service
Absolutely amazing customer service and aftercare. I wouldn't go anywhere else these guys are the real deal!
February 18, 2025
Unprompted review
Reply from Automated Environmental Systems
Hi Matthew, more than happy to help, many thanks for your five star review.
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi Frank, always glad to help, thanks for the five star review.
Kind Regards,
The team at AES
I ordered the wrong pump and there was…
I ordered the wrong pump and there was no quibble it was picked up and changed the next day.
I have used these guys a few times now great product great service will continue to use them
Dave Walker
January 30, 2025
Reply from Automated Environmental Systems
Hi Dave, thanks for your continued custom, always more than happy to help, glad we were able to sort out the ordering error for you.
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi Ian, always happy to help, thanks for the five star review.
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi James, thanks for the recommendation and the five star review.
Kind Regards,
The team at AES
Quick and easy
Quick and easy. One phone at 9:30am and within minutes my part was ordered. Seconds later the Payment Method was E Mailed. The part was dispatched before 2pm and arrived the very next day.
February 4, 2025
Reply from Automated Environmental Systems
Hi Kevin, thanks for the feedback, always happy to help, thanks also for the five star review.
Kind Regards,
The team at AES
Good company to deal with
Good company to deal with - timely response to e-mails and had spares in stock.
February 3, 2025
Reply from Automated Environmental Systems
Hi David, always more than happy to help, thanks very much for the five star review, much appreciated.
Kind Regards,
The team at AES
Very helpful with great technical…
Very helpful with great technical knowledge always available for support and advice, have offered equipment to test on sale and return and willing to hold call off stock
February 5, 2025
Unprompted review
Reply from Automated Environmental Systems
Hi Dean, always more than happy to help, thanks very much for the five star review, much appreciated.
Kind Regards,
The team at AES
Wauw what a company
Wauw what a company . Never experienced such a company with such a commitment for their customers . Thanks Adam Pringle and Simon ward for all the help !!!!
February 5, 2025
Unprompted review
Reply from Automated Environmental Systems
Hi, always more than happy to help, thanks very much for the five star review, much appreciated.
Kind Regards,
Simon and the team at AES
Reply from Automated Environmental Systems
Hi, always happy to help, many thanks for your feedback and the five star review :)
Kind Regards,
The team at AES
Proper excellent service as usual
January 7, 2025
Reply from Automated Environmental Systems
Hi Simon, always happy to help, many thanks for your feedback and the five star review :)
Kind Regards,
The team at AES
Air source heat pump
A great addition to my koi pond, fast and well package delivery. Spot on service
January 2, 2025
Reply from Automated Environmental Systems
Hi Mark, many thanks for your feedback and the five star review :)
Kind Regards,
The team at AES
Great service and communication
January 13, 2025
Reply from Automated Environmental Systems
Hi Sean, many thanks for the five star review :)
Kind Regards,
The team at AES
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