Automated Environmental Systems Reviews 

1,197
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and deep product knowledge, offering excellent advice and support. Many people highlight the outstanding customer service, noting personalized attention and efficient problem-solving, even for out-of-warranty issues. Products are consistently described as high quality and effective, with consumers appreciating expert recommendations. Consumers frequently mention fast and reliable delivery, with items arriving well-packed and in excellent condition. The overall experience is often described as easy and professional, from initial contact through installation and follow-up. Reviewers appreciate the proactive communication and the company's strong commitment to customer satisfaction.

What people talk about most

Service

Users describe positive interactions with service, highlighting outstanding knowledge and a pleasure to deal... See more

Product

Clients share positive opinions on product quality and performance, with many reviewers highlighting that... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that the company... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast and prompt delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had purchased a Heat Exchanger for our above ground pool and having set it all up we had an E6 error Bearing in mind this was 3.30 on a Friday before the Bank Holiday the gentleman video called us... See more

Company replied

Rated 5 out of 5 stars

I callaed today regarding a technical issues with a product I purchased from a private seller and spoke with a gentleman from this company who gave me some fantastic advice and helped me sort it out.... See more

Company replied

Rated 5 out of 5 stars

Accounts/purchasing/the warehouse team all made the experience with the company reassure me that contact with the client and their genuine aim to please was high on their agenda. Updates were regularl... See more

Company replied

Rated 5 out of 5 stars

The AES team are so patient, knowledgeable and helpful. I've had so many questions and separate orders for parts as I learn to build a system. They have supported me all the way and have so much inf... See more

Company replied


Company details

  1. Water Pump Supplier
  2. Indoor Swimming Pool
  3. Outdoor Swimming Pool
  4. Pump Supplier
  5. Swimming Pool Supply Store

About Automated Environmental Systems

Written by the company

The fastest growing area of our business is swimming pool equipment, specifically swimming pool heat pumps. We have helped thousands of customers find cost effective heating solutions for their pools, a heat pump can save you up to 80% on the cost of heating your pool compared with traditional heating methods.

We also supply pumping stations, ranging from small tanks for dealing with surface water to large complex builds for commercial, industrial, building and renovation projects.

We are able to source a vast range of pumps from most major manufacturers, so whether you need a drainage pump, sewage pump, booster set, engine pump or a specialist pump that can handle chemicals or hot water, we have the solution for you.

Automated Environmental Systems provide preventative servicing, emergency response breakdown and repairs for sewage pumping stations, storm water pumping stations and effluent pumping stations. VISIT OUR WEBSITE


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,197)

134 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely amazing Company

Absolutely amazing Company - customer service amazing- knowledgeable and do NOT try and sell you something you don’t need. Wish more Company’s were like this

February 19, 2026
Unprompted review
Automated Environmental Systems logo

Reply from Automated Environmental Systems

Hi, thank you so much for your review, we are always happy to help and it is much appreciated when we receive such great feedback :)

Kind Regards,

The team at AES

Rated 5 out of 5 stars

AES offers a good range of products at…

AES offers a good range of products at reasonable prices; very quick to respond to a telephone enquiry and dispatch the ordered item which was well packaged & received within 48 hours. Can certainly recommend this company & would be happy to be a returning customer.

February 4, 2026
Automated Environmental Systems logo

Reply from Automated Environmental Systems

Hi Ann, thank you for the great feedback and your recommendation, we're always happy to help :)

Kind Regards,

The team at AES

Rated 1 out of 5 stars

Quoted price and delivery but delivery…

Quoted price and delivery but delivery took three months and they wanted to sell me something I did not want

January 23, 2026
Automated Environmental Systems logo

Reply from Automated Environmental Systems

Hi David,

Thank you for leaving feedback on your experience with us. Firstly can we sincerely apologise that we missed the mark on both the delivery timeline and your experience with us.

We sometimes suggest alternatives when an item is on backorder with a long lead time, to help customers find a solution sooner, our goal is to always provide a suitable alternative for the required application, it is never to sell anyone something they don't want.

We have noted your feedback regarding the three-month delay and will be reviewing this with our team to ensure we improve our lead-time accuracy in future.

We value your custom and regret that we didn't meet our usual high standards on this occasion.

Kind Regards,

AES

Rated 5 out of 5 stars

Great company

Great company, fast delivery, item as expected

January 15, 2026
Automated Environmental Systems logo

Reply from Automated Environmental Systems

Hi Paul, thank you for the feedback and for your five star review :)

Kind Regards,

The team at AES

Rated 5 out of 5 stars

Amazing company to work with products…

Amazing company to work with products are exceptional don’t hesitate when it comes to choosing anyone these guys are the top of there game

January 6, 2026
Automated Environmental Systems logo

Reply from Automated Environmental Systems

Hi Becky, many thanks for your fantastic feedback, we are always more than happy to help whenever needed - thank you also for the recommendation, it is much appreciated :)

Kind Regards,

The team at AES

Rated 5 out of 5 stars

Great Service

Great Service - Extremely helpful with any queries or technical issues - Will use again due to that personal touch

January 1, 2026
Unprompted review
Automated Environmental Systems logo

Reply from Automated Environmental Systems

Hi Alexis, many thanks for your great feedback, we're always happy to help, thanks also for your five star review :)

Kind Regards,

The team at AES

Rated 5 out of 5 stars

Fantastic service all round.

Absolutely fantastic service from these guys, went above and beyond to explain in detail how my Poolex 280 works. Great team. Great product. Thank you very much!

December 17, 2025
Unprompted review
Automated Environmental Systems logo

Reply from Automated Environmental Systems

Hi Tim, we're always happy to help, many thanks for your great feedback and the five star review :)

Kind Regards,

The team at AES

Rated 5 out of 5 stars

All Good

The service was fast and efficient and the pricing was competitive.

December 2, 2025
Automated Environmental Systems logo

Reply from Automated Environmental Systems

Hi Brian, we're always happy to help, many thanks for your five star review :)

Kind Regards,

The team at AES

Rated 5 out of 5 stars

Presales and aftersales was great

Presales was great, very helpful team. We did have some issues but after a lot of to and fro everything was resolved. Great pieces of kit

November 14, 2025
Automated Environmental Systems logo

Reply from Automated Environmental Systems

Hi, many thanks for the feedback, glad to hear everything was resolved to your satisfaction, we're always happy to help :)

Kind Regards,

The team at AES

Rated 5 out of 5 stars

Emergency, Turned up on time.

Emergency call out, Turned up on time, Polite, Gave a quote next day, parts ordered & repairs carried out within 5 days.

November 18, 2025
Automated Environmental Systems logo

Reply from Automated Environmental Systems

Hi Colin, many thanks for the great feedback and your five star review, we're always happy to help :)

Kind Regards,

The team at AES

Rated 5 out of 5 stars

Wow what an amazing company

Wow what an amazing company to deal with. We were let down by a previous company when our submersible grinder pump started to fail. A few emails with Tina (who answered lots of question's with patience) and everything was set up for a new pump to be installed by Fred in 2 days. He turned up, fitted the pump without any issues and cleaned everything up. A full email report was given with photos, both with old and newly fitted pump. Honestly can’t praise this company enough, they did exactly what they said they would.

November 10, 2025
Unprompted review
Automated Environmental Systems logo

Reply from Automated Environmental Systems

Hi Rob, many thanks for the great feedback on your recent experience with our service team, we're always happy to help, thanks also for the five star review :)

Kind Regards,

The team at AES

Rated 5 out of 5 stars

Very easy to order and fast delivery

Very easy to order and fast delivery. Very happy with the performance. Easy to set up and keeps my pool clean.

October 28, 2025
Automated Environmental Systems logo

Reply from Automated Environmental Systems

Hi Jane, many thanks for your feedback and thanks also for your five star review :)

Kind Regards,

The team at AES

Rated 5 out of 5 stars

Excellent and efficient service from…

Excellent and efficient service from the Technical team. I called with an issue, and they understood the problem immediately. They resolved it by dispatching a replacement part, which arrived the very next day. Extremely helpful and effective support!

September 15, 2025
Unprompted review
Automated Environmental Systems logo

Reply from Automated Environmental Systems

Hi Alexander, many thanks for the great feedback and your five star review, we're always happy to help :)

Kind Regards,

The team at AES

Rated 5 out of 5 stars

What can I say about AES

What can I say about AES. Absolutely fantastic company to deal with. Provided detailed product information regarding Remora Heat Pumps and after purchasing Remora Professional Heat Pump I received superb support to diagnose, advise and resolve an “fault code” issue. The issue was not related to the actual pump but from my set up. My Nexus 320 pump that was sucking air into the heat pump “Inlet” from the OASE pump used to supply the ASHP from the Nexus bio “Outer”chamber. Simon from AES contacted me via “FaceTime” and diagnosed the issue and advised on a solution. Simon was friendly, knowledgable, patient and efficiently provided detailed support. Incredible service. Highly recommended from quality products, delivery and through to support that actually supports the customer from a knowledgable person rather than “A.I”or “Help Pages”. Do not hesitate to use this company. They are a quality,professional team with quality products. Thank you AES

October 10, 2025
Automated Environmental Systems logo

Reply from Automated Environmental Systems

Hi Mark, many thanks for your fantastic feedback, we understand that the customer journey doesn't just end with the purchase and often it's what happens next that really counts, so we are more than happy to help whenever needed - thank you for the recommendation, it is much appreciated 🙏

Kind Regards,

Simon and the team at AES

Rated 5 out of 5 stars

Super helpful in finding a replacement…

Super helpful in finding a replacement part for my heat pump

October 21, 2025
Automated Environmental Systems logo

Reply from Automated Environmental Systems

Hi Alan, many thanks for your feedback, always happy to help and thanks also for your five star review :)

Kind Regards,

The team at AES

Rated 5 out of 5 stars

Extremely helpful advice given over the…

Extremely helpful advice given over the telephone as to what I needed. Goods were dispatched quickly.

October 9, 2025
Automated Environmental Systems logo

Reply from Automated Environmental Systems

Hi Susan, many thanks for your feedback, always happy to help and thanks also for your five star review :)

Kind Regards,

The team at AES

Rated 5 out of 5 stars

First Class Service

My experience with Automated Enviromental Systems has been over a couple of years. The quality of service and products purchased excellent. Whether I seek advice on heat pumps, water pumps, salt, alkaline issues, general pool health this company delivers. I am not technical minded and I have purchased several products from this company after they have discussed what I need... one pool heater to be returned without issue. I cannot thank Simon and various team members on the service, in particular follow up calls. This company comes highly recommended.

October 13, 2025
Automated Environmental Systems logo

Reply from Automated Environmental Systems

Hi Celia, many thanks for your fantastic feedback, we pride ourselves on what happens all the way through a customer's journey with us, and we are always more than happy to help whenever needed - thank you also for the recommendation, it is much appreciated 🙏

Kind Regards,

Simon and the team at AES

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