Autonoleggio One Reviews 145

We booked through DiscoverCars.com with full coverage and a deductible. When we arrived at Auto One / Surprice at Milan Malpensa, the staff used pressure tactics to upsell more insurance and an upgrade. I fell right into it.

I was so confused. We clearly declined the extra insurance, but the agent said a €100 fuel deposit was needed and had me tap my card. Later, we saw a charge of €230 — far above what we agreed to — with no clear explanation.

We received a basic economy car, not an upgrade, and didn’t get our deposit back. Staff at pickup and return gave no invoice or support, just told us to “contact customer service.” When I did, the agent admitted the charge was made before I confirmed anything, and that nothing could be done.

We’ve now filed a formal complaint with ECC and are pursuing a chargeback.

This was disappointing and felt misleading. They know what they are doing I hope others don’t go through the same.

Such an amazing experience. Very professional and good on service. Good price too. And the staff is very friendly.

We had an extremely negative experience with the service at this establishment. When I sought clarification regarding the contract, the staff responded inappropriately, resorting to using offensive language in Italian. Additionally, there was a disagreement over the signing process for a car I later discovered had damages that were not disclosed in the contract. I would strongly Advise avoiding this place.

B11606326 i rented a car through AutoOne Naples via EconomyBookings, and it's been over 10 weeks since my rental ended, but my €900 deposit has not been returned. Despite multiple follow-ups, I’ve received no response or resolution. I am deeply disappointed with the lack of communication and customer service. I would advise caution when dealing with both of these companies.

Que auto their response...

Obviously we were scammed like many others. We rent a car in Bari - where the service was a desaster - and returned it on 25 May. Common practice of car rentals is to block the safety deposit and unblock it on the day of the car return. Instead Auto Noleggio debited the amount of 1200 € and did NOT return it. They don't answer the phone, either. We will have it sued by a lawyer.

This company seems to be running a fraud .
I’ve initially rented a car thru doyouitaly.com and got the rental and insurance included in the price .
When arrived at the rental office they said that is mandatory to pay an extra 170£ no refundable and 300£ deposit which would be refundable once car is returned .
We got back brought the car back with no damage whatsoever and been told that the deposit will be returned in the next 3 days .
We never got the deposit back and no confirmation email or nothing .
Somebody please call the police as definitely this is ripping of everyone .
Now contacted the credit card issuer and waiting for an answer to see if I will ever get my money back

I had a truly awful experience with this company in Rome. The car they gave us had NO OIL in it. I was travelling alone with my children. When we took the car back they refused to give a refund and I was subjected to racist and horrible abuse from the 'lady' who claimed she was the manager. She refused to call the courtesy bus back to the airport and told me to get a taxi. When I asked for the number of a taxi she refused to give me one. On my return the UK I contacted the company twice asking only for a refund of the cost of the oil and I heard absolutely nothing. My credit card company managed to get the money back but I cannot tell you how upsetting the experience was. DO NOT USE THIS COMPANY - AVOID!!!!

LEARN FROM A FOOL LIKE ME! Don't try to save money, it will cost you way more in the end. Choose a serious rental car company on the ECRCS.

Here's some important lessons learned:
I rented a car in Bergamo summer 2022 for three days. I took plenty of pictures of the car before we left the station, but MISTAKE #1 I did not ask them for a printed copy of the rental contract or the assessment of the existing damages on the car because they did everything digital and allegedly were going to e-mail me.
When we returned the car they made up a bunch of damages that were already there and my pictures helped exclude most of them except some small dents in the wheels. They came up with a ridiculous amount of money for the damages and I refused to sign their check out assessment of the car damages. This was a good thing, but MISTAKE # 2 in the rush to get to our flight I forgot again to ask for a physical copy of the checkout documents. Time went by and I naively thought that things were going to be OK. Little did I know that they would out of the blue charge by credit card for over 1000 EUR almost a month!!! Which is about the deadline for making claims on my insurance company. SERIOUSLY? So now I have this huge credit card charge, and the insurance company refuses to help out because it's been 28 days, which is all AUTO ONE's frigging fault for not informing me about anything and just charging me way past the end of the rental. Please take care of yourself and learn from the fools that came before.

I could give 2 star because the rental was successful. Also positive that you doesn't need credit card or pay extra deposit.

So contra...the customers service was soo crap and aggressive that they made the whole rent a piece of crap.
1, you can't write feedback on Google (cuz all google service is "closed" so no one can write ... The only page is Trustpilot they can't delete this.and 1.5* is true. This is a first bad sign)
2, we received a very old, crap car with full of scraces inside and outside too. Was also very dirty . The engine light was on the whole time (so we afraid the car could stop anytime....)
3, full-full fuel is the policy basicly...the tank was about 20%...
4 the guy who gave us the car couldnt speak any foreign language ofc...
5, we called the company a day before , where should we take off the car in the airport. the angry lady said that go to airport and call her again. I asked 3x times where is the exactly place airport we want just right go there or in an other city but she just repeating "go to airport and call"
At the airport we called her again and she send a new address to us (20min from the airport).
We said we don't have time to and extra route and also we made the booking at airport drop off.she started to YELL in the phone , we must go in the town!!! .she didn't understand our problem even we asked this information before many times. She yelled so hard and was so angry to us that she slammed down the phone !!!
This behavior is unacceptable!!
Don't ...do not to use this company!!!! Please
Go with train instead of...

Reply 2024: reply after 2 years? A bit late to clean the Trustpilot profile. Anyway, I still have the recipe, it's really this company!
If the online booking and payment goes through autonoleggio and the real book is at another co. as you said , that's means it's a shady , illegal business.
(They just answered the same to all 1* reviews.)

Horrible experience. I rented with this company and I had a Horrible experience.

My experience with this rental car company was terrible to say the least. From the moment we arrived the reservation we had made months in advance did not seem to be presented, the employee just asked us how many people we needed the car for on the spot. (First red flag) After hours of hushed back and forth, out of ear shot with another employee she ultimately told us that our car was not ready and they would lone us a broken down two seater car for a day. Despite frustration and already a day wasted of our vacation we decided to give them a second chance and wait to be presented with the car we had reserved the next day (fortunately we were staying not too far from the airport). That night we were kept up as we were called multiple times until midnight and in the early morning by their offices all over Italy. During these calls employees would ask us questions of our reservation, hang up at random, and once keep us on the phone for twenty minutes to find out at the end that they were mixing up our reservation with another customer that had the same first name. Still holding onto hope we got to the car rental the next day expecting our nice car that we had reserved for my boyfriend and I and two other couples, who we were picking up from the airport later that day. I think you know where this is going..... to our dismay the employees then kept us from 9am to 9 pm in suspense of where our car was. During this time there was extensive back and forth to which every time we complained there seemed to be a list of excuses. They then tried to sell us the idea of renting two cars instead of one six seater, which would mean double the gas, tolls, and parking. The worst part of all after we had accepted the fact that we would not get one car to accommodate all of us they would tell us every 15 minutes for a few hours that their “manager” was driving from Palermo to deliver a car that he would arrive in 5 minutes (this was over the course of four hours) to which they consistently blamed traffic for his delay. After the sun started to set on another day wasted and a series of empty promises, our group threw up our hands and left the car rental to spend hundreds of dollars more at a legitimate rental office back at the airport. I am sure this incident happens all the time and judging from the “scrap yard” like exterior of the car rental and the parade of cars we were presented, I can promise you that if you do end up actually getting a car from them it won’t carry you more than a few kilometers! Their half hearted attempt to find us a car is just as bad as their lack of effort to get us a refund... not responding to us at all in fact. Judging from the other reviews I’m afraid this is their plan all along with customers, either you accept a car that barely functions or you get so frustrated that you walk out before getting your money back.

Didn't received my parts! Lost my money and time :(

Loss everything!!! Never recommended anyone :(

Great car rental service. We rented a new car and no credit card and no security deposit requested. We recommend this car rental service.