So far, so good. Repaired a small scratch in record time. Now waiting for them to approve another dent. UPDATE: Sadly, the dent has turned out to be something that can't be repaired roadside, but the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality of this service is just amazing. A series of scratches on my new car completely removed. Literally disappeared without trace! Really impressive. The customer service was excellent to... See more
Company replied
Very polite and professional. They answered all of my questions and queries without pausing like some other companies do as if they're looking at a q and a sheet. Very happy with my cover and price... See more
Company replied
⭐⭐⭐⭐⭐ I recently had paintwork carried out on my black Toyota Yaris through AutoProtect, and I'm extremely pleased with the results. The repair was completed to a very high standard, with a... See more
Company replied
Company details
Written by the company
At AutoProtect, our Customer Care team is dedicated to the principles of Treating Customers Fairly and Consumer Duty. We always aim to provide our customers with a positive experience and a remarkable journey. Our award-winning AutoProtect App provides a customer journey that supports our policyholders with simple and easy to use claims and product administration capability that removes the friction from what can be a stressful time in their lives.
Written by the company
Excellent Customer Service
"Very professional and helpful staff - could not be more satisfied with the whole experience."
Irina via Trustpilot
Contact info
Warwick House, CM19 5DY, Harlow, United Kingdom
- 01279 456 500
- sales@autoprotect.co.uk
- autoprotect.co.uk
4.5
Excellent
28K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid!!! What a scam!!!
What a scam. We paid Tyres & Alloy Insurance (£645), SMART insurance (£645) as Dealer highly recommended both, and they have not been registered for 2 years. When we needed repair, talking to customer service was impossible, they made the dedicated phone line deliberately hard to reach. Any claim within the allowance has been refused and we are left with damage and no support. I wish this scam company goes away soon. Also filed complain to dealer as they haven't been transparent with referral fee and their own work on the same.
July 6, 2026
Unprompted review
Reply from AutoProtect
Good Afternoon,
Thank you for your feedback, I’m sorry you had a bad experience.
Please can you respond to the email sent to you by Trustpilot so we can review this further for you.
Kind Regards
Julie
Reply from AutoProtect
Hi Tony,
Thank you for your feedback. We're pleased to hear you had such a great experience with us. We appreciate you taking the time to share your positive comments.
Kind Regards
Billy
Easy to use app
July 6, 2026
Unprompted review
Reply from AutoProtect
Hi Debbie,
Thank you for your feedback. We're delighted to hear you found the app easy to use. We really appreciate you taking the time to share your experience.
Kind regards
Billy
Reply from AutoProtect
Hi Scott,
Thank you for your feedback. We're delighted to hear you found the process really straightforward. We really appreciate you taking the time to share your experience.
Kind regards
Billy
New car protected from the start…
This was a new car and the auto protect was all organised my garage. Excellent service.
June 30, 2026
Reply from AutoProtect
Thank you for your feedback. We're pleased to hear you received excellent service from your garage.
Kind Regards
Julie
Reply from AutoProtect
Hi Nazir,
Thank you for your feedback. We're delighted to hear everything went smoothly and that you had a positive experience. We really appreciate you taking the time to share your feedback.
Kind regards
Billy
Telephone support
I recently changed cars and had a year’s Gap insurance left for my old car which I wanted refunded, having taken out three years’ Gap insurance on my new car.
When I called your company the telephone options were all online or to use an App. I wasn’t confident to do this so managed to speak to a very helpful person on the phone, Hayley I think.. She arranged for me to be sent an e-mail with a link which I completed. Lesley Humphreys then arranged for my refund which I have received in my account this morning.
Thank you for this and to your helpful staff. I think there should still be an option of speaking to a Customer Services Advisor.
July 1, 2026
Reply from AutoProtect
We are very happy to hear that our team was able to assist you with your refund quickly and efficiently. We appreciate you highlighting the helpfulness of our staff. Thank you for taking the time to share your positive experience.
Kind Regards
Julie
The sales team explained to me very…
The sales team explained to me very well and the benefit of the product. I am overall satisfied with it.
July 2, 2026
Reply from AutoProtect
Good Morning,
Thank you for your feedback, glad you had a great experience.
Kind Regards
Julie
Lease car change
I dealt with Jacob Sollis at Tetbury Audi to recently change my lease car. It was an efficient and clear process. Jacob was enthusiastic and took fully into account my needs and wishes for what I wanted in my next car. He was friendly and professional.
July 1, 2026
Reply from AutoProtect
Good Morning,
Thank you for your feedback, glad you had a great experience.
Kind Regards
Julie
Reply from AutoProtect
Good Morning,
Thank you for your feedback, glad you had a great experience.
Kind Regards
Julie
First timer, no issues.
First time receiving this cover for my car and as it’s been less than a week, I can’t really give a full review. So far I haven’t had any problems.
July 2, 2026
Reply from AutoProtect
Good Morning,
Thank you for your feedback.
Let’s hope it continues to be positive.
Kind Regards
Julie
Wheel damage insurance
Of course, until I have reason to make a claim, it is difficult to comment on either the quality of the company or the wheel insurance policy I have taken out.
£300 for a 3 year policy, I consider to be good value.
July 1, 2026
Reply from AutoProtect
Thank you for your feedback. We understand that the true value of an insurance policy becomes apparent when a claim is made. We're pleased you consider the policy to be good value.
Auto protect
Took autoprotect out for my new car.
Had it on my previous Audi and service was very good
July 1, 2026
Reply from AutoProtect
Good Morning,
We're so pleased to hear you've chosen to continue with our service for your new car, and that you had such a positive experience with your previous Audi.
Kind Regards
Billy
Spectacular
This was a really difficult job. The result, engineered with good grace was spectacular
July 3, 2026
Reply from AutoProtect
Good Morning,
Thank you for your feedback, loving 'spectacular'!
Kind Regards
Julie
Great Updates, Great Job!
I was contacted frequently and kept up to date regarding the repair to my car. The chap did a fantastic job on three separate areas of the car on the hottest day of the year. I was very impressed.
June 24, 2026
Reply from AutoProtect
Good Morning,
Thank you for your feedback, glad you had a great experience.
Kind Regards
Julie
i was offered the cover which sounded…
i was offered the cover which sounded very reasonable by JLR .... customer service was very good
July 1, 2026
Reply from AutoProtect
Good Morning,
Thank you for your feedback, glad it’s been positive.
Kind Regards
Julie
Reply from AutoProtect
Good Morning,
Thank you for your feedback, glad you had a great experience.
Kind Regards
Julie
Absolutely brilliant job!Looks like…
Absolutely brilliant job!Looks like new!Thank you very much!
Many thanks for Steve, who did that job!Really professional!
July 1, 2026
Reply from AutoProtect
Good Morning,
Thank you for your feedback, absolutely chuffed you had a great experience.
Kind Regards
Julie
Reply from AutoProtect
Good Morning,
Thank you for your feedback, glad you had a great experience.
Kind Regards
Julie
Reply from AutoProtect
Good Morning,
Thank you for your feedback, glad you had a great experience.
Kind Regards
Julie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.