So far, so good. Repaired a small scratch in record time. Now waiting for them to approve another dent. UPDATE: Sadly, the dent has turned out to be something that can't be repaired roadside, but the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality of this service is just amazing. A series of scratches on my new car completely removed. Literally disappeared without trace! Really impressive. The customer service was excellent to... See more
Company replied
Very polite and professional. They answered all of my questions and queries without pausing like some other companies do as if they're looking at a q and a sheet. Very happy with my cover and price... See more
Company replied
⭐⭐⭐⭐⭐ I recently had paintwork carried out on my black Toyota Yaris through AutoProtect, and I'm extremely pleased with the results. The repair was completed to a very high standard, with a... See more
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Company details
Written by the company
At AutoProtect, our Customer Care team is dedicated to the principles of Treating Customers Fairly and Consumer Duty. We always aim to provide our customers with a positive experience and a remarkable journey. Our award-winning AutoProtect App provides a customer journey that supports our policyholders with simple and easy to use claims and product administration capability that removes the friction from what can be a stressful time in their lives.
Written by the company
Excellent Customer Service
"Very professional and helpful staff - could not be more satisfied with the whole experience."
Irina via Trustpilot
Contact info
Warwick House, CM19 5DY, Harlow, United Kingdom
- 01279 456 500
- sales@autoprotect.co.uk
- autoprotect.co.uk
4.5
Excellent
28K reviews
Asks customers to review
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Very quick and easy
July 5, 2026
Unprompted review
Reply from AutoProtect
Good Morning,
Thank you for your feedback, glad you had a great experience.
Kind Regards
Julie
It was good but the guy left my car in…
It was good but the guy left my car in a mess not wiped the dust and paint which he used
June 30, 2026
Reply from AutoProtect
Good Morning,
Thank you for your feedback.
I'm glad the work was good but it's a shame the car was not as clean as when you started. If you'd like to give us more details (feedback@autoprotectgroup.co.uk) or even have a photo, we'll pass it on to the team.
Kind Regards
Julie
I’m not sure how many I can submit at a…
I’m not sure how many I can submit at a time - it would be helpful if my contract details could be available when/prior to submitting a claim or more
July 5, 2026
Unprompted review
Reply from AutoProtect
Good Morning Ursula,
Thank you for your feedback, if you're able to give us more details on your frustration (feedback@autoprotectgroup.co.uk) we'll pass it on to our development team.
Kind Regards
Julie
Reply from AutoProtect
Good Morning,
Thank you for your feedback, glad you had a great experience.
Kind Regards
Julie
Very helpful staff
Very helpful staff, gave me all the assistance as new driver and buying first car, best experience
July 3, 2026
Reply from AutoProtect
Good Morning,
Thank you for your feedback, glad you had a great experience.
Kind Regards
Julie
Reply from AutoProtect
Good Morning,
Thank you for your feedback, glad you had a great experience.
Kind Regards
Julie
Reply from AutoProtect
Good Morning,
Thank you for your feedback, glad you had a great experience.
Kind Regards
Julie
App is easy to use although I think 2…
App is easy to use although I think 2 photos may not be enough sometimes depending on the damage - used AP last year and very good
July 5, 2026
Unprompted review
Reply from AutoProtect
Good Morning,
Thank you for your feedback, glad you had a great experience.
Good feedback about the number of images.
Kind Regards
Julie
Repeat buyer
Group1 Toyota representative Thomas Porter was quick and efficient explaining the product, the cost, the benefits and setting up the contract. BTW, I had a contract on my trade-in and feel a service contract is a no-brainer.
June 27, 2026
Reply from AutoProtect
Good Morning,
Thank you for your feedback, glad you had a great experience.
Kind Regards
Julie
Reply from AutoProtect
Good Morning,
Thank you for your feedback, glad you had a great experience.
Kind Regards
Julie
Reply from AutoProtect
Good Morning,
Thank you for your feedback. We're delighted to hear you found the guidance helpful and clear, and that you received excellent service. We really appreciate you taking the time to share your experience.
Kind regards
Billy
Reply from AutoProtect
Hi Fiona,
Thank you for your feedback. We're delighted to hear you found the process simple and efficient. We really appreciate you taking the time to share your experience.
Kind regards
Billy
Reply from AutoProtect
Hi,
Thank you for your feedback. We're delighted to hear you're pleased with the quality of the product and that all of the paperwork arrived promptly. We really appreciate you taking the time to share your experience.
Kind regards
Billy
It was great soon as i got there Andre…
It was great soon as i got there Andre Reis took me for a test drive in the car soon as we got back we done the paper work for the new car plus sorted out a price for my old car for part ex. The hole progress was fast. Big Thanks to Andre.
July 1, 2026
Reply from AutoProtect
Hi Paul,
Thank you for your fantastic feedback. We're delighted to hear Andre Reis made the whole process so smooth and efficient, from the test drive through to completing the paperwork and arranging the part exchange for your previous car. It's great to know everything was handled quickly and that you had such a positive experience. We'll be sure to pass on your kind words to Andre.
Thank you for taking the time to share your experience.
Kind regards
Billy
Reply from AutoProtect
Hi Sam,
Thank you for your feedback. We're delighted to hear you received excellent service and that Abbie Whittaker explained everything thoroughly. We'll be sure to pass on your kind words. We really appreciate you taking the time to share your experience.
Kind regards
Billy
Reply from AutoProtect
Good Morning,
Thank you for your feedback.
Let’s hope it continues to be positive.
Kind Regards
Julie
Reply from AutoProtect
Hi Dan,
Thank you for your feedback. We're delighted to hear you're pleased with the product and feel it offers good value for money. We really appreciate you taking the time to share your experience.
Kind regards
Billy
Reply from AutoProtect
Hi Mr Todd,
Thank you for your feedback. We're delighted to hear you found the process very easy to complete. We really appreciate you taking the time to share your experience.
Kind regards
Billy
The policy was well presented and…
The policy was well presented and straightforward with a good price for 4 years cover. I would hope that if in the unfortunate situation that I have to make a claim it all goes as smoothly.
July 2, 2026
Reply from AutoProtect
Hi David,
Thank you for your feedback. We're delighted to hear you found the policy well presented, straightforward, and good value for four years of cover. We hope that if you ever do need to make a claim, the process is just as smooth and straightforward. We really appreciate you taking the time to share your experience.
Kind regards
Billy
Reply from AutoProtect
Hi Ben,
Thank you for your feedback. We're delighted to hear you found the experience easy and very straightforward. We really appreciate you taking the time to share your experience.
Kind regards
Billy
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