Sales representative at Audi Norwich, Aiden Tanner, was most helpful and attended to all our questions and requirements. He dealt really well with, and was in no way to blame for, the problems we expe... See more
Company replied
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Review summary
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I dealt with Jacob Sollis at Tetbury Audi to recently change my lease car. It was an efficient and clear process. Jacob was enthusiastic and took fully into account my needs and wishes for what I want... See more
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I had first class service with VW Sinclair Port Talbot - Nick was very helpful and took time to explain everything and appropriately advise on the cars, products and finance etc. The car is amazing... See more
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Great service in that job was done earlier as was available and another job was cancelled so happy that they turned up and did the job without fuss. Unable to rub the indented chip down due to being o... See more
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Company details
Written by the company
At AutoProtect, our Customer Care team is dedicated to the principles of Treating Customers Fairly and Consumer Duty. We always aim to provide our customers with a positive experience and a remarkable journey. Our award-winning AutoProtect App provides a customer journey that supports our policyholders with simple and easy to use claims and product administration capability that removes the friction from what can be a stressful time in their lives.
Written by the company
Excellent Customer Service
"Very professional and helpful staff - could not be more satisfied with the whole experience."
Irina via Trustpilot
Contact info
Warwick House, CM19 5DY, Harlow, United Kingdom
- 01279 456 500
- sales@autoprotect.co.uk
- autoprotect.co.uk
4.5
Excellent
28K reviews
Asks customers to review
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AutoProtect has given me excellent…
AutoProtect has given me excellent service.
I wouldn’t hesitate to recommend others for AutoProtect.
Many thanks AutoProtect.
July 4, 2026
Reply from AutoProtect
Thank you for your feedback.
We're delighted to hear you've received excellent service.
We appreciate you taking the time to share your experience.
Kind Regards
Julie
Easy to use the app
Easy to use the app great product saves using my own car insurance and having a problem with my no claims bonus
July 9, 2026
Unprompted review
Reply from AutoProtect
Good Afternoon,
Thank you for your feedback. We're delighted to hear you found the app easy to use. We really appreciate you taking the time to share your experience.
Kind regards
Billy
Overall the experience was good
Overall the experience was good, but could not get through on the phone at all to try and swap a repair site on the car, tried numerous times and no one picked up, had to stick with the original repair site in the end as just could not get a answer. The repair that was done by the shine time was very good, as was the technician Steve.
July 3, 2026
Reply from AutoProtect
Hi Helen,
Thank you for taking the time to share your feedback. We're pleased to hear that, overall, you had a good experience and that you were happy with the quality of the repair carried out by Shine Time. It's also great to know that Steve provided excellent service.
We're sorry to hear about the difficulty you experienced trying to contact us by phone to change the repair location.
We appreciate you bringing this to our attention. Your feedback will help us improve our customer service.
Kind regards
Billy
Reply from AutoProtect
Thank you for your feedback.
Reply from AutoProtect
Hi Peter,
Thank you for your feedback. We're pleased to hear you found the app fairly easy to navigate. We really appreciate you taking the time to share your experience.
Kind regards
Billy
Reply from AutoProtect
Hi Si,
Thank you for your feedback. We're delighted to hear you found the service very efficient. We really appreciate you taking the time to share your experience.
Kind regards
Billy
Tried to engage on several occasions on…
Tried to engage on several occasions on your app, eventually managed to put claims in.
July 9, 2026
Unprompted review
Reply from AutoProtect
Hi Mark,
Thank you for your feedback. We're sorry to hear you experienced difficulties using the app and had to make several attempts before you were able to submit your claims. We appreciate you persevering and are pleased you were eventually able to complete the process. Your feedback is valuable and helps us identify areas where we can improve the app experience.
Kind regards
Billy
Unpressured and clearly explained…
Unpressured and clearly explained description of the service that we decided ( Hope we never have to use it ) it would be a useful addition to the new car and our standard insurance . Thank you Joe ( Kelly )
June 17, 2026
Reply from AutoProtect
Hi Mr John,
Thank you for your wonderful feedback. We're delighted to hear that Joe Kelly provided a clear explanation of the cover without any pressure, helping you make an informed decision. It's great to know you feel the policy is a valuable addition to your new car and your standard insurance. We hope you never need to use it, but it's reassuring to know the cover is there if you do. We'll be sure to pass on your kind words to Joe.
Thank you for taking the time to share your experience.
Kind regards
Billy
Reply from AutoProtect
Hi Clint,
Thank you for your feedback. We're delighted to hear you found the process very easy and were pleased with the speed of the service. We really appreciate you taking the time to share your experience.
Kind regards
Billy
Reply from AutoProtect
Thank you for your feedback.
We really appreciate you sharing your experience.
Kind regards
Julie
Brilliant service perfect colour match…
Brilliant service perfect colour match you would never know the car had been scratched
July 6, 2026
Reply from AutoProtect
Hi Nigel,
Thank you for your fantastic feedback. We're delighted to hear you received brilliant service and that the colour match was so perfect you would never know the car had been scratched. It's wonderful to know you're so pleased with the quality of the repair. We really appreciate you taking the time to share your experience.
Kind regards
Billy
I have been sent a number of emails…
I have been sent a number of emails from Premium Credit saying that they have taken over my Direct Debit and I need to sign a document to confirm that this is the case. This was unbeknown to me when I took out your insurance. I though I would be dealing with Auto Protect directly and not Premium Credit.
July 1, 2026
Reply from AutoProtect
Good Morning,
Thank you for your feedback. We can apologise for the confusion you have experienced thus far. Please call us on 0344 736 9836, followed by option 1 and then option 2 to speak to an agent and they will be happy to help with this.
Kind Regards
Billy
The guy i spoke with for my renewal was…
The guy i spoke with for my renewal was lovely. Explained everything in detail.
July 7, 2026
Reply from AutoProtect
Hi Shona,
Thank you for your feedback. We're delighted to hear the colleague who helped with your renewal was friendly and took the time to explain everything in detail. We really appreciate you taking the time to share your experience.
Kind regards
Billy
Reply from AutoProtect
Hi Gary,
Thank you for your feedback. We're delighted to hear you received good service. We really appreciate you taking the time to share your experience.
Kind regards
Billy
Mixed review
Mixed review. Very good initial contact. Good communication. Repairer arrived ahead of time. Work was to repair 4 chips on rear near side door. Colour match was excellent but overall finish was poor. Chips had disappeared to be replaced by at least 10 indentations! Repairer put it down to contamination?. I also pointed out that the panel sprayed had scratches/swirls, odd I thought as it was a new layer of lacquer. Repairer tried to polish out but they are still there. Repairer said would have to be redone!After repairer left I noticed a dull area on the front near side door, perhaps over spray? Contacted head office who have booked me in for remedial work. Really hope it's sorted this time.
June 30, 2026
Reply from AutoProtect
Hi Mark,
Thank you for taking the time to share your detailed feedback. We're pleased to hear your initial experience was positive, with good communication, an early arrival from the repairer, and an excellent colour match.
We can only apologise however, that the overall finish did not meet the standard you expected.
We're pleased that our team has already arranged remedial work, and we sincerely hope the repair is completed to the high standard you originally expected.
Kind regards
Billy
It was very good experience.
It was very good experience, easy to arrange and the staff were very helpfull.
July 4, 2026
Reply from AutoProtect
Hi Mark,
Thank you for your feedback. We're delighted to hear you had a very good experience, found the process easy to arrange, and that our staff were very helpful throughout. We really appreciate you taking the time to share your experience.
Kind regards
Billy
Good overall although difficult to get…
Good overall although difficult to get images as my own reflection is very prevalent due to shiny surface
July 8, 2026
Unprompted review
Reply from AutoProtect
Hi John,
Thank you for your feedback. We're pleased to hear your overall experience was good. We're sorry to hear you found it difficult to capture clear images due to reflections on the vehicle's shiny surface, and we appreciate you bringing this to our attention. Feedback like yours helps us identify opportunities to improve the claims experience.
Kind regards
Billy
So much trouble to submit a tiny…
So much trouble to submit a tiny dent,you cannot get anyone to answer the phone.Tryiny to get a picture of a tiny dent very difficult so you can see it on white paint.
July 8, 2026
Unprompted review
Reply from AutoProtect
We appreciate you sharing your feedback regarding the difficulty in submitting a claim for a small dent and reaching us by phone. We are actively working to improve these processes for a smoother experience.
Kind Regards
Julie
Reply from AutoProtect
Thank you for your feedback.
We appreciate you taking the time to share your positive experience.
Kind Regards
Julie
Submitted claim with a simple process…
Submitted claim with a simple process and await a response. All good so far.
July 8, 2026
Unprompted review
Reply from AutoProtect
Hi Chris,
Thank you for your feedback. We're delighted to hear you found the claims process simple and straightforward. We hope the remainder of your claim progresses just as smoothly, and we appreciate you taking the time to share your experience.
Kind regards
Billy
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