I travelled up from Reading to collect my car, and thanks to standard British rail chaos, I got stuck. Enter Jake, who literally left the dealership to collect me from the station himself. You cannot... See more
Company replied
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To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When I called Auto Protect, I spoke to Luke, who was incredibly helpful, honest and patient. My previous cover didn’t provide everything I needed, so I wanted to make sure I had the right level of pro... See more
Company replied
I've found the AutoProtect cover for my new car's bodywork easy to set up - and from past experience it's very easy to make a claim. Scratches, scuffs and dents can happen so easily, spoiling the love... See more
Company replied
Despite issues with the car I initially took for a test drive, Jake kept me well informed with regular updates. Ultimately I ended up buying a different car from Stebbings which went smoothly. A good... See more
Company replied
Company details
- Auto Insurance Agency
- also in
- Insurance Agency
- Insurance Broker
- Insurance Company
- Non-Bank Financial Service
Written by the company
At AutoProtect, our Customer Care team is dedicated to the principles of Treating Customers Fairly and Consumer Duty. We always aim to provide our customers with a positive experience and a remarkable journey. Our award-winning AutoProtect App provides a customer journey that supports our policyholders with simple and easy to use claims and product administration capability that removes the friction from what can be a stressful time in their lives.
Written by the company
Excellent Customer Service
"Very professional and helpful staff - could not be more satisfied with the whole experience."
Irina via Trustpilot
Contact info
Warwick House, CM19 5DY, Harlow, United Kingdom
- 01279 456 500
- sales@autoprotect.co.uk
- autoprotect.co.uk
4.6
Excellent
31K reviews
Asks customers to review
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Very straight forward to use
October 30, 2026
Unprompted review
Reply from AutoProtect
Hi Andre,
Thanks for your feedback. It’s good to hear you found the process straightforward to use.
Kind regards,
Julie
Easy to submit
October 29, 2026
Unprompted review
Reply from AutoProtect
Hi Angela,
Thanks for your feedback. We’re pleased you found the claim easy to submit.
Kind regards,
Julie
Very easy to log a claim
October 29, 2026
Unprompted review
Reply from AutoProtect
Hi Alison,
Thanks for your feedback. It’s good to hear you found it easy to log your claim.
Kind regards,
Julie
Very easy to use and navigate and good…
Very easy to use and navigate and good to know that your getting help straight away, thank you.
October 29, 2026
Unprompted review
Reply from AutoProtect
Hi,
Thanks for your feedback. We’re pleased you found everything easy to navigate and were able to access the support you needed quickly.
Kind regards,
Julie
Reply from AutoProtect
Hi Steven,
Thanks for your feedback. It’s good to hear you found the process easy to use.
Kind regards,
Julie
Easy way to claim although how to…
Using the App is an easy way to claim although how to upload pics is not immediately obvious.
October 29, 2026
Unprompted review
Reply from AutoProtect
Hi Keith,
Thanks for your feedback. We’re pleased you found the app an easy way to submit your claim and appreciate your comments about the photo upload process.
Kind regards,
Julie
Reply from AutoProtect
Hi David,
Thanks for your feedback. We’re pleased you found the process easy.
Kind regards,
Julie
Your agent couldn't have been more…
Your agent couldn't have been more helpful. Thank you
October 29, 2026
Reply from AutoProtect
Hi Steve,
Thanks for your feedback. We’re pleased our agent was so helpful and provided the support you needed.
Kind regards,
Julie
Excellent
Excellent. Really easy to use. I used Auto protect with my last car and was really pleased with the service. Thanks
October 29, 2026
Unprompted review
Reply from AutoProtect
Hi Paula,
Thanks for your feedback and for choosing AutoProtect again. It’s good to hear you found everything easy to use and were pleased with the service.
Kind regards,
Julie
Reply from AutoProtect
Hi Lynne,
Thanks for your feedback. We’re pleased the team at Parks Coatbridge were helpful throughout your experience.
Kind regards,
Julie
Claim process was straight forward via…
Claim process was straight forward via the App
October 29, 2026
Unprompted review
Reply from AutoProtect
Hi Andrew,
Thanks for your feedback. It’s good to hear you found the claims process straightforward using the app.
Kind regards,
Julie
Explained everything very clearly so as…
Explained everything very clearly so as to understand products
October 29, 2026
Reply from AutoProtect
Hi Sue,
Thanks for your feedback. We’re pleased everything was explained clearly and helped you understand the products available.
Kind regards,
Julie
Excellent!
October 29, 2026
Unprompted review
Reply from AutoProtect
Hi William,
Thanks for your feedback. We’re pleased you had an excellent experience with us.
Kind regards,
Julie
Explanations were clear and felt honest
October 28, 2026
Reply from AutoProtect
Hi Jeanette,
Thanks for your feedback. It’s good to hear the explanations you received were clear and honest.
Kind regards,
Julie
Great product for peace of mind
My sales executive Joe explained all the features and benefits of these insurance based products.
I’m very fussy with my cars so these products real suit my needs.
Great product for my peace of mind.
October 29, 2026
Reply from AutoProtect
Hi Simon,
Thanks for your feedback. We’re pleased Joe clearly explained the features and benefits and that the products provide added peace of mind.
Kind regards,
Julie
Very competitive pricing and cover…
Very competitive pricing and cover seems to be better than others in the market. Time will tell, if I have to make a claim I'm wondering what level of service is given and hopefully it will be to the level the company has shown upto the present time .
October 25, 2026
Reply from AutoProtect
Hi Adrian,
Thanks for your feedback. We’re pleased you found the cover competitively priced and valued the protection available.
Kind regards,
Julie
This company are very efficient at…
This company are very efficient at dealing with claims
October 29, 2026
Unprompted review
Reply from AutoProtect
Hi Sarah,
Thanks for your feedback. It’s good to hear your claim was handled efficiently.
Kind regards,
Julie
Reply from AutoProtect
Hi,
Thanks for your feedback. We’re pleased you received professional service from our team.
Kind regards,
Julie
Reply from AutoProtect
Hi Simon,
Thanks for your feedback. We’re pleased you received polite service and that each step was explained clearly.
Kind regards,
Julie
Really great experience
Really great experience. Niall Sykes dealt with us and was brilliant throughout. Very professional, knowledgeable and incredibly helpful throughout the whole process.
October 28, 2026
Reply from AutoProtect
Hi Luke,
Thanks for your feedback. We’re pleased Niall was professional, knowledgeable and helpful throughout your experience.
Kind regards,
Julie
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