Direct Express Auto Transport Reviews 

516
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Incredibly poor communication from both the driver and the company itself. They know your hands are tied and couldn't care any less once they have your money and belongings.

Rated 1 out of 5 stars

Thanks very much for dumping the fridge outside the rugby club because it was an inch too high for the door. I’m sure there’s an excuse (covid, health and safety or similar), but literally just wa... See more

Company replied

Rated 1 out of 5 stars

Atrocious communication. Very late for pick up and drop off. Extremely slow to respond to messages and the person pretends like you don't have an ongoing conversation. Can't stick to a timetable or up... See more

Rated 1 out of 5 stars

I was hopeful about using this company based on the reviews, but ended up disappointed. My earliest ship date was August 2nd. I called on August 7th to get an update on the status and was told that I... See more

Company details

  1. Car Accessories Store

Information provided by various external sources

Direct Express Auto Transport is one of the largest auto shipping brokers in America with over 10,000 vehicles shipped annually. Direct Express Auto Transport orders usually ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, we have an amazing record of success. Customers and carriers love doing business with us!


Contact info

1.4

Bad

TrustScore 1.5 out of 5

516 reviews

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1.4

All reviews

(516)

1 review in the last 12 months

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Rated 5 out of 5 stars

Awesome service

I was referred to direct auto express by someone in a Facebook group who had a great experience. I went online made a booking for my car to be picked up at the end of the month. The day before pickup, I called to confirm and they told me everything was on track. The day of pickup the driver called to let me know he would be there in 30 mins. He showed up right on time and he was really reassuring and knowledgeable. ( I asked many questions) Told me my car would get to GA the next day(from Florida) and he called to let me know when he reached the destination of drop off. The driver was super friendly and very helpful. I would totally recommend direct express auto transport from the online booking to the customer service when you call on the phone they are very helpful. No surprise charges, no issues.

August 26, 2019
Unprompted review
Rated 5 out of 5 stars

Rapid and Efficient

When we purchased a law enforcement vehicle in Minnesota, we were somewhat at a loss as to how to get it to the Bellingham Washington area where it could be transported to Alaska where we are located. Our Direct Express Auto Transport customer service representative, Jessie made the process simple for us to accomplish, and so rapid that the vehicle arrived at the delivery destination almost before we were ready to receive. We will definitely be using again.

August 22, 2019
Unprompted review
Rated 5 out of 5 stars

I used Direct Express Transport 3 times…

I used Direct Express Transport 3 times in a row, when I thought who really need to transport their cars. First I used from Austin to Milwaukee and back again. This time Austin to Atlanta. This industry is notorious for bad experiences. But this company stood out with really good customer service. Pretty much everything was upfront on the site. All the drivers on 3 occasions went extra mile to accommodate on both sending and receiving side. Roman, the driver with my 228889 order, was totally awesome. Same with Jessie the rep on my order. 5 stars from me.

August 16, 2019
Unprompted review
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Rated 5 out of 5 stars

I purchased the service to ship my…

I purchased the service to ship my mom's car from Florida to Boston, couldn't be more happy. Super smooth and fast process. They pick up the car in the day that we set up and deliver so fast that I still can't believe it. Trustful and serious company. I really recommend to any one that is seeking for a car shipping.

July 29, 2019
Unprompted review
Rated 5 out of 5 stars

Direct Express Customer Service was easy and cost effective

Direct Express Customer Service person, Jessie, was professional, kind, helpful, and a pleasure to work with. The online reservation process was fast and easy. The driver was professional, treated my car with care, and even made a last minute delivery change with no problem. I would definitely use them again and recommend their service.

July 27, 2019
Unprompted review
Rated 5 out of 5 stars

The transaction from start to finish…

The transaction from start to finish was seamless. From selecting my pick up date to being contacted that a driver had been assigned, I was thorough impressed with the level of professionalism. The driver was dedicated to the security of my vehicle from inception to delivery. Keep up the great work!

July 25, 2019
Unprompted review
Rated 5 out of 5 stars

I have used direct express auto and haven’t regretted it!

I have used direct express auto transport 2 times now and had a great experience each time! They are timely and try to accommodate your preferences as much as possible! The drivers they choose are reliable, trustworthy, and have always delivered my car very faster (one time even faster than I arrived in the city!). I will use them every time I have to deliver my car to another part of the US!

July 25, 2019
Unprompted review
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Rated 5 out of 5 stars

First time shipper - Easy

This company is very well run. You can quickly tell by the simple, user-friendly process, informative information provided on this site, and straightforward conversations with the staff. First time I tried to get a car shipped. Everything worked on time. Do not have to look elsewhere...fair price and professional. Feel lucky that I found them.

Wayne, Orinda, CA

June 29, 2019
Unprompted review
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Rated 5 out of 5 stars

About As Easy As It Gets!

This was my first time having a vehicle shipped to me from another state, as I usually will fly out and drive it back. I have to say that if I need to ship one again I will, and use Direct Express Auto Transport without a doubt. Within a short amount of time placing my order a driver was assigned, and then showed up at the dealer the very next day for pick up. Got the car in just 3 days, and it was in great shape. The driver was very kind, and extremely helpful. The peace of mind was definitely worth the cost.

June 26, 2019
Unprompted review
Rated 5 out of 5 stars

Nevada to Florida

Direct express auto did a fabulous job in moving my vehicle. They were on time and very professional throughout the entire process. They were also very flexible as I needed to alter my pick up location a couple of miles. I would recommend them to anyone. You won’t be disappointed.

June 25, 2019
Unprompted review
Rated 5 out of 5 stars

Smooth and Easy

The process was very simple and went very smoothly. Ashley at Direct Express Auto Transport was very helpful. I had a car shipped from New Jersey to Illinois (near St. Louis, Mo).. the price was great for the car and the cost to ship it!. Direct Express was cheaper than the others too!

June 11, 2019
Unprompted review
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Rated 5 out of 5 stars

Expectations Highly Exceeded

Excellent service by a trusted auto transport company. There were many to choose from, though based on reading so many positive reviews from this carrier, I made the call. I was not disappointed. The carrier arrived early, was courteous, professional and demonstrated a strong sense of customer service. I would definitely use again!

June 7, 2019
Unprompted review
Rated 5 out of 5 stars

i Awesome Transport Company

These guys are extremely professional & also reasonably priced. From the moment I spoke to Kelly I felt like I was dealing with the right company.. Car was picked up in Irvine CA exactly when they said it would be & dropped off in Bethesda MD on time. I was nervous deciding who to use to transport my car but these guys did a great job . I would recommend them to anyone considering shipping a car. .

June 6, 2019
Unprompted review

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