Direct Express Auto Transport Reviews 

516
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Incredibly poor communication from both the driver and the company itself. They know your hands are tied and couldn't care any less once they have your money and belongings.

Rated 1 out of 5 stars

Thanks very much for dumping the fridge outside the rugby club because it was an inch too high for the door. I’m sure there’s an excuse (covid, health and safety or similar), but literally just wa... See more

Company replied

Rated 1 out of 5 stars

Atrocious communication. Very late for pick up and drop off. Extremely slow to respond to messages and the person pretends like you don't have an ongoing conversation. Can't stick to a timetable or up... See more

Rated 1 out of 5 stars

I was hopeful about using this company based on the reviews, but ended up disappointed. My earliest ship date was August 2nd. I called on August 7th to get an update on the status and was told that I... See more

Company details

  1. Car Accessories Store

Information provided by various external sources

Direct Express Auto Transport is one of the largest auto shipping brokers in America with over 10,000 vehicles shipped annually. Direct Express Auto Transport orders usually ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, we have an amazing record of success. Customers and carriers love doing business with us!


Contact info

1.4

Bad

TrustScore 1.5 out of 5

516 reviews

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1.4

All reviews

(516)

1 review in the last 12 months

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Rated 5 out of 5 stars

Great experience from beginning to end

This was my second time shipping a car, and by far a much better experience all the way around. My car shipped immediately the following day after booking through Direct Express, and then arrived just 3 days later (a cross-country trip). The driver delivered the car just 3 minutes from my house, where I requested. I did have questions prior to booking, and their customer service rep was knowledgeable and friendly, which sealed the deal for me. There are so many to chose from, but when they answered their customer service line right away and answered all my questions I was sold. Great job and thank you!

June 5, 2019
Unprompted review
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Rated 5 out of 5 stars

There's so many options to ship a car…

There's so many options to ship a car nowadays so it's hard got choose. I really did my homework on this company and I'm so happy to say the experience was great. The driver was super nice, friendly and flexible. The car arrived with no problems whatsoever and was right on time. I would say skip all of the other companies and chose this one!

June 5, 2019
Unprompted review
Rated 5 out of 5 stars

Very good service

Thank Dina for you help,Direct Express auto Trasport is an excellent company, I am very happy with the service and I will recommend to every one.

June 5, 2019
Unprompted review
Rated 5 out of 5 stars

Transportation

The schedulers and drovers were great work with and did an exceptional job transporting our car. I have used Direct Express Transport on several occasions and will continue to use them for all of your auto transport needs.

June 3, 2019
Unprompted review
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Rated 5 out of 5 stars

Good communication

Good communication. Some changes in pickup and delivery time windows a couple times by driver, but driver did keep us updated. My Silverado was picked up Friday evening in California and arrived late Monday night in Texas. Truck received in same condition it left California. Good experience, would use Direct again. (Order# 223483 and customer service representative was Jessie.)

May 23, 2019
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service. Online process was a breeze. What is quoted online is the price you pay. Received my vehicle in 4 days from pickup. Door to door. Two thumbs up. Thank you.

223658
Jessie

May 22, 2019
Unprompted review
Rated 5 out of 5 stars

highly recommended!!

Direct Express Auto Transport did an incredible job at moving my car from Boston to the Bay Are fast and safely! It’s got here in under 5 days. I would highly recommend the service to anyone who needs to ship their car! My agent was Edith, who was kind and helpful throughout the entire process.

May 16, 2019
Unprompted review
Rated 5 out of 5 stars

This is the third time I have used…

This is the third time I have used Direct Express and they are the best! I thought about using the other guys, but after putting in my info with the other guys, I received tons of questions from transport companies and drivers for tiny details about my vehicle, whether I could delay pickup a few days, etc. What a pain!! Just one call to Dina at Direct Express Auto Transport and that was it! They were able to schedule a truck and after communicating with the driver, we arranged a pickup a day ahead of schedule and it arrived at its destination in only 2 days. Thanks to Dina and Direct Express for a painless transaction (and it was $150 less than the other guys!).

May 16, 2019
Unprompted review
Rated 5 out of 5 stars

wonderful company!

I had a great experience with this company! They put us in contact with a company very quickly, and our car arrived to us sooner than expected. I’ll use them for any future moves I need to make. Jessie was also a big help! Order Number: 223727

May 16, 2019
Unprompted review
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Rated 5 out of 5 stars

This was the first time I have shipped…

This was the first time I have shipped a car so I was not sure what to expect. Using the website to get a quote was really easy and required only basic info for the quote. I placed my order (223865) on 5-6-19 and selected the standard shipping option which was the lowest price but had longer shipping times. On 5-9-19 I got an email from Jessie in customer service saying my car had been scheduled for pickup on the 11th and would be delivered on the 14th. The transport truck showed up on time and everything went well. The next day I got a call from the driver saying he was on his way and would actually be arriving a full day early which was a nice surprise. Upon arrival, the car showed up in good condition and the driver and I did a walk around the vehicle to check for any shipping damage. Everything looked great! You pay the balance of the shipping cost directly to the driver so make sure you have cash or a money order ahead of time. No credit cards or personal checks

May 16, 2019
Unprompted review
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Rated 5 out of 5 stars

Great service, timely, and fair price.

I've had to move for my job multiple times already and have used Direct Express each time to transport my cars. They have been very reliable, timely in their deliveries, and the prices are very reasonable. Highly recommend and will definitely be using them in the future.

May 10, 2019
Unprompted review
Rated 5 out of 5 stars

Great experiance getting a vehicle…

Great experiance getting a vehicle cross country. It was the first time I needed to use an auto transport company. Direct Express Auto Transport made it simple. If I ever need to move I vehicle again I wouldnt hesitate to give them a call.

May 8, 2019
Unprompted review

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