autovia.it - Bologna Aeroporto Reviews 

Verry good buget, the rented Panda hybrid car was ok, check-in and check out was ok.

- The car was old and dirty.
- The car was full of scraches.
- We had to fill the blue water to the dizel engine, and didn't get back the money we paid. You musr check the car before giving it!
- The guy that was supposed to give us the keys was talking on the phone, and we didn't find him for a long time.

The experience with Autovia was great.
The car was excellent.

It was very quick to get the car

Friendly service staff, easy collection and no hassle drop off. Many thanks

The check in desk is in the airport terminal the staff was very friendly and they helped me to solve some troubles the drop off was easily and efficiently.

I originally thought I had a great experience when renting the car in February, the car was Ok and the booking process straight forward. However when I gave the car back I was told there was a tiny scratch on the wheel hubcap (not sure it was there already when I got the car, my mistake for not having taken photos), and the problems with Autovia customer service started.
I took ownership of the scratch, as it was 1cm and superficial. I’ve been contacted by email after few weeks asking to pay full amount to replace the hubcap, I’ve questioned the request as a tiny paint scratch does not imply changing the item, it does not impact the functionality. I’ve asked how to escalate the issue, I never got a reply. 4 months later, without any further communication, the full amount has been charged to my credit card.
I went back to customer service again, and they said their technical team confirmed that the item could not be fixed…… 1cm scratch does not need to be fixed and certainly does not require replacing the hubcap.
Extremely poor, I saw many reviews similar to mine. Never again with them

The employe we talked to was very kind and relaxed. I was affraid to meet the ususal effords of trying to sell us an ekstra-proof ensurance, upon our ensurance made by Rentalcars, but the employe said she could see we had arranged ensurance and she made the contract without fuzz. This was very pleasant!!! So, thumbs up for a convenient and professional treatment. Pick up and delivery of car also very easy and fast. Thanks to AutoVia, regards Joost

The information that only credit-cards are allowed for renting was not clearly displayed, which is why i left mine at home and only brought a debit-card. There where several (lost) customers present who had the same problem, therefor you have not taken your responsibility to inform well enough, especially since I did use that same debit card the previous year for renting without a problem. Hence I was left without a car and had big trouble with my further travel. I will never ever use Autovia again.

Absolutely regrettable experience. I had an incident with other car. It impacted me when I was stopped inside the rental car. Although I have provided all the proves and documentation supporting my claim, Autovia has charged a huge cost of damages without any explanation.

They emailed me four months after I returned the vehicle accusing me of doing €1,000 worth of damages that I did not do. They ignored my request for further information and charged my credit card without my permission. I disputed the charges, and the credit card company reversed the charges. I thought the ordeal was done until 7 months later they email me again saying I need to pay the €1,000 or they will take legal action. The company probably saw that I had dropped the car off at night and that I was from overseas and thought I’d be the perfect customer to take advantage of. Save yourself the trouble and money and DO NOT book with this company.

A couple with a 7 month baby arrives at bologna Airport autovia company office late at night. Them flight was delayed twice and informed the company by email about this. The office refused to give them the booked car .The couple stayed all night at the airport and the morning unfortunately returned to home country. Is this a shame or not!!No money back not even tried to find a solution for this family!

Terrible service!

We did a group travel. And orderd 3 cars, those 3 cars was orderd by the same person. When we arrived at the airport they say it was impossible as 1 person drive 3 cars. Yea DUH! We had enough people with a legit driverslissence and 25y+, but they only could give 1 car and we had option to book 2 new cars, without any refund. So our 450€ was gone. NEVER rent a car here!

We rented a car in Bologna from Ecovia which is a subsiduary of Autovia. They gave us a Seat Arona which mail fuel is methanol. They did not inform us about that and the methanol tank was completely empty. The car also have a 9 litre gasoline tank, so after 120 km we ran out of gasoline and called the road assistance. Now they charge us for the costs for road assistance. We rented the car on the basis that we receive a car full of fuel and return it full also. I suggest to avoid this company.

Collected car at Bologna Airport, the lady at the desk, Vera, was the most pleasant person I have dealt with over many years. As I rent about 4 times per year, it was lovely to deal with such a nice, helpfull person.
I had not used Autovia before as they had not been competitive, but this time they were. Thanks for great service.

The rental car broke down miles from anywhere late at night.
Autovia sent a transporter to pick it up and left me without a car! I then had to rebook my return flights because without a car I could not reach the airport. I wrote, sent e-mails, tried to call, and not once was I answered.
This was four years ago! I have not given up .
My advice is: DON'T USE AUTOVIA!

We booked with ecovia/autovia on 31st August 2023 til 1st September 2023 at Bologna Airport. They charged us 1000 euros to claim 3 damages to the key barrel, front headlight bulb and a scratch to the front left wheel. They provide 7 days to provide evidence but they still charge you. We submitted a complaint 6 days with our evidence and no response from their end.
We submitted evidence to defend against:
- damages to the lock barrel - we never used the key to open the door because we unlocked it with remote fob only
- unknown damages to the lightbulb - damage to the headlights were unclear. I believe it could have been a blown lightbulb which I do not believe is our responsibility
- the damages of the wheel existed before our use with our photo evidence

I have never experienced this with any car rental company

Would have given zero stars. Arrived at Bologna airport to collect 2 cars booked 3 months in advanced to be told by Autovia that we were late (no mention of what "late" meant in the booking documents) and that our reservation had been CANCELLED with NO REFUND. Despite our cars being booked and still available they wouldn't give them to us. Tried all other rental companies at the airport but no cars available so FORCED to rent ANOTHER two cars for £1200 to allow us to continue our holiday. Awful service, zero customer care and terrible start to a holiday. Avoid like the plague

I rented a diesel car. After less than 1 hour, the car issued a warning saying that the AdBlue level is too low. I then emailed the support, and they replied the day after that I should call the agency, even though I was stating that I was in an area with a very poor coverage. I did not manage to get somebody taking the call. I thus found a place to refill the AdBlue tank. And now they refuse to refund the AdBlue because I did not call before.

Helpful and friendly pick up. There was no undue pressure to buy 'extras'. The car was as described, clean and easy to find in the garage. Drop off was equally easy and pleasant. There was quite a long wait at the airport desk which was not Autovia's fault, but, without the wait, I would have given 5 stars. I like this comapny, recommend it and will use it again.