autovia.it - Bologna Aeroporto Reviews 

The tank was not full on receipt of the car. No one was on the forecourt. We phoned and they said it was noted. We returned the car 3/4 full so more than on collection. They falsely deducted money from our account. So far no comeback from Discover card either. Receptionist also unfriendly and abrupt.

Thanks GianFranco , Federico and Kareem.

I had a very good experience with Autovia at this location, they were professional and curteous and we had email communication with them during the trip - they were very responsive.
We rented an SUV for 10 days and here is how you avoid the pitfalls of any car company, not just low cost ones:
1. dont be afraid to book the cheapest offer you can find (book early, search the net, find the cheapest deal)
2. pay as much as you possibly can for extra insurance, whatever you can, it's worth it, especially excess waiver. don't skimp on this part.
3. make sure the company noted in the rental form when you pick up the car ALL the damage in the car, ALL of it, take 10 minutes of your precious vacation to give the car a careful look all around and take pictures of any scratch even if it is tiny. We found an extra part missing, and the attendant added it to the rental document. this is extremely important. Don't lose that ammended rental document
4. if you add any damages during the rental period, you will pay the excess but the additional coverage you paid for will refund you that excess just be patient (you will have to pay initially...).

Thant's it, don't be afraid of the low cost companies, just be prepared and pay for all the coverage you can, it's still worth it in the end.

Really helpful staff made the collection and return of the vehicle very straightforward. The car drove well and we were very happy with the price we paid for two weeks holiday in Italy.

Good car, nice service

Available in the terminal, quick and service minded, nice : )
Car as agreed.

Fast, helpful, professional

Reservation made through Booking.com. The staff at the counter was kind, the data processing was fast and even if there were technical problems related to the computer, they did everything possible to be able to take possession of the car as quickly as possible. Quick formalities for picking up the car, this one being new (only a few hundred km driven). The same speed and kindness when handing over the car

Got a car similar to what we expected, no surprises and everything worked out fine

Lady at the counter was not friendly after we declined the extra insurances.
Also I had to put 4 signatures digitally BEFORE even able to read the contract!
Car was dusty, windowscreen liquid was empty...

Desk staff were excellent but picking the car up was difficult as there wasn’t anybody around and took about 15 minutes to find someone, unfortunately drop off was the same!!

The staff were very friendly, professional and helpful. Everything was easy and straightforward. The only downside for me was a lack of signage for returning the vehicle, this is probably more an issue with Bologna Airport than with the hire firm hence the 5stars.

Good service and polite staff. Easy to collect and drop-off the vehicle.

Communication was nonexistent pre pickup.

I was charged for a child seat even though I told the staff upon pickup that I didn’t need it after all.

Brand new car in excellent condition. Good price. The trip was a pleasure.

Car was not ready when we wanted to pick it up. Aircondition in the spare car didn't work! Never again!

Zero points go to "Autovia".
I was sent on my way with completely broken tyres. After a short time, one tyre burst. I had to buy two new tyres. I have not yet received a reply from Autovia (after 4 weeks). Now it's time for the lawyer!
Beware of this car rental company!

Great experience. The car with gas is very dificult to find a gas station and for long distances is not the best option.

Smooth and polite service. Superb car... And definitely will come back. Chi vidiamo!

The Kia Picanto car had already run more than 122000 km and had suffered the necessary damage. These 30 damages were neatly stated on the form. The pick-up and return of the car went well.