autovia.it - Bologna Aeroporto Reviews 

Everything was great. My plane was really late, but they waited, even though their program was over. I got a car upgrade and they returned the deposit really fast. Best experience so far with a rental company.

Easy booking, good services, nice personal, good price

The process was very good both during the rental and during the delivery, they helped me in every way, I liked it very much.

I did not have a credit card so I was charged an extra 250e using my debit card.

L.S.
Thank you again as we replied also on your first evaluation but din't received any answer.
We are extremely displeased with the service you provided and the rented car. We’d get a Kia Rio or indeed a similar model and for this we became a Seat Arona. In itself there’s nothing wrong with the type of car, but without any guidance, instruction or explanation especially it was horrible. Imagine a new situation where you have to look for an unknown car in the large-scale dark parking garage it is not very pleasant.
When starting the car, it immediately turned out that an inspection light was flashing. We could not immediately make sense in an unfamiliar car and different language to stress without any direct service employee from your site present as these were in the main hall of the airport.
We assumed that we had to fill up the tank first, so we had to look around the airport for the first best petrol pump and the car was also not equipped with a navigation. Only later we were able to connect our phone via a USB cable.
At the petrol pump it turned out that the petrol tank was completely full, but an inspection light kept flashing with sign CNG. It was at our holiday destination after about two hours that we were able to read what this entailed. We thought positive and at least we could drive with petrol.
With a drive to San Marino into the mountains, however, we came to a standstill with the car. We were in complete panic, but luckily we were near a gas pump. The employees pushed the car, where finally the car was filled up with petrol and turned out the petrol tank could only be filled up to 10 litres. Again CNG was not known to anyone and there was nowhere to refuel just like that.
Because of this we were engaged in an absurd and highly risk circumstance. We got rid of with enormous luck as petrol station people were committed to us. With the discovery of a tank of only ten liters we drove from Rimini to Bologna, which turned out to be critical because the number of petrol stations along the way are about 50 kilometres apart. The red light was on continuously and by no means it gave us a calm way of driving. The extra stop on the way even cost us so much time and stress that we were only just able to catch our flight upon arrival.
You must understand that we felt so vulnerable and insecure, but moreover displeased in every way with your service and the car delivered. Might be better if it was filled up with CNG upfront.
At the delivery we did not dare to complain because of the tight time and stress. In any case, it was a blemish on our holiday and we will carefully consider whether we will ever rent a car through SunnyCars again.

Good check out experience. Good price. Good car. Good return experience. Courteous staff and no dramas.

The booth was easy to find in the airport. The staff was very helpful and the car was almost new (3000km).

Unserious and incompetent car rental agency. I recommend that you go away! When you have a problem, they answer once and then identify your phone number. Then no one answers. they flee! What a shame!!

Very quick check-in and check-out. The company working hours are till 11pm which helps a lot.

I have not got my deposit of 500 euro back, the car was returned in time and without a scratch 15/5 more than 2 weeks ago. The only thing I have heard from Autovia was this rating inquiry.

The handling at the airport desk was very efficient and friendly. It was no problem to add an extra driver. We received a free car upgrade. The car itself was new and clean. The staff did not try to sell extra features or insurances.

The car i got was broken, they need some time to fix it which delayed my travel. Also my deposit is still not released after a nearly a month. Wrote to them several times, no one responded. Doubt i will rent a car with them again

Friendly staff, short waiting time. The car was in perfect condition.

Easy check in. Front desk staff was very helpful.

I was given a Lancia instead of a Renault (a smaller car) but everything else was fine

I get Lancia Ypsilon instead of Fiat Panda,
I reserved with Debit Card embossed.

The company gave me a car that was different to the one I booked and paid for. Besides the model it was a Methane car not petrol which had rocketed in price and put up my expenses. They also are not helpful at airport without explaining the contract or the hidden charges. All then inform you is about the fuel and damages while rushing you on.
Never will use them again.

we rented the car for five days (13.11 from Autovia, Via del Triumvirato, 84, 40132 Bologna) They have deducted €500 from my bank account as a "reservation". It has been almost a month now and the money has not come back.

There were no major problems! Just don’t forget to take many pictures when you get the car, just in case there are some minor scratches that they might put on you.
The return of the deposit took a bit longer than expected (7 days).
All in all a good experience.