AV.com Reviews 3,706

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 504 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent products, highlighting their quality and competitive pricing. Many people appreciate the efficient and reliable delivery service, noting that items arrive promptly and are well-packaged. The overall service is consistently described as great, with consumers expressing satisfaction and a strong intent to make future purchases. However, some customers experienced issues with faulty items upon arrival, such as a defective needle or a CD drive that wouldn't close properly. A few reviewers also mentioned delays in receiving their orders or difficulties in contacting customer service for assistance.

What people talk about most

Product

Customers had positive experiences with product, often highlighting great value, quality, and performance.... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting prompt and fast delivery, with... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent condition and robust build... See more

Price

People report positive experiences with price, often finding products readily available at competitive or... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and efficient service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Didn't know much about AV so checked them on Trustpilot before buying and had very good rating and reviews. Went ahead and purchased JBL speaker which AV had kept at Xmas sale price whereas all other... See more

Rated 5 out of 5 stars

Great product and service from AV.com. The AVCOM Record Collectors Unit (Walnut) is exactly as expected and neatly holds more records than I expected, my turntable and amp. The price was reasonable co... See more

Rated 5 out of 5 stars

Nicely made speaker stands . Parts Easily fitted together and look great with my small Cambridge Audio speakers fitted. Bought primarily to raise the speakers to head height when sat on the sofa .Very... See more

Rated 5 out of 5 stars

Great customer service, VERY fast shipping / delivery, answered all my questions and resolved slight niggles due to Bank Holiday long weekend without any problems. Highly recommended. Will buy again f... See more


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. Home Theater Store
  4. Home Audio Store
  5. TV store

Written by the company

From initial sales query to after-sales care, AV.com is committed to being competitive, offering a wide range of expanding products from the industry’s biggest names at great prices and delivering your order quickly and efficiently. Regardless of what product or service you might need, AV.com is dedicated to providing excellent service throughout your journey to make every purchase special.

AV.com Details

Written by the company

No Fuss Returns
You can purchase from AV.com with complete confidence and peace of mind. As standard we provide a 30 day money back guarantee which can be extended up to 180 days for a small charge. This is in addition to our product warranties, which provide protection against product fault or defect for between one and six years. Our 'money back' guarantee is in addition to your statutory rights and deviates from many other sellers' offerings as our refund period is 30 days instead of the UK standard of 14 days. It is also easy to return something via our online returns centre on our website.
Choose Your Own Delivery Date
You can select your own delivery date using the calendar in your shopping basket. Have your order delivered on a day that suits you - we offer a wide range of delivery options to suit every budget.
Great Prices and Excellent Service
We want to make purchasing and owning AV and Hi-Fi equipment, by providing great prices and excellent service, regardless of how you buy from us. We supply AV and Hi-Fi equipment manufactured by many of the industry's best known brands, at very competitive prices.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Av.com av cabinet

I purchased an Av.com av cabinet, large size and it's significantly better than I anticipated. It fits all my equipment perfectly, including a large centre speaker. It's well made, well packaged with good assembly instructions and delivery was perfect

March 14, 2026
Rated 5 out of 5 stars

Great product at a good price

Great product very, easy to assemble. These speaker stands are well made and look good a I particularly like the curved front panel. I went for the black stands to match my Ruark Sabre-R speakers. The stands have definitely improved the sound in the room.

March 9, 2026
Rated 5 out of 5 stars

Expert advice and competitive prices.

After a chat with a member of the HiFi team, regarding some questions regarding a speaker model, I went ahead and purchased them.

They arrived earlier with next day delivery. I carefully positioned them in my listening environment, then sat down to listen. Its fair to say I am absolutely delighted with them!

Many thanks to all concerned. This is not my first purchase with AV.COM and they never disappoint as a company.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Best price on a set of speakers I was…

Best price on a set of speakers I was after and I was able to order without any issues and the delivery was very quick.

These speakers sound absolutely amazing, I am very impressed, they are run off a denon amp in a 5x6 meter room with sub and rear floor standing speakers.

March 11, 2026
Rated 5 out of 5 stars

ProJect RS2 Tube CD

Just bought a ProJect RS2 Tube CD player. Arrived next day after ordering. I must say first impressions are awesome! I used to have a £300 NAD unit. This is miles better (as you might expect). Bass is tighter, mid-range is more pronounced and songs with strings just zing! I have fallen back in love with my CD collection. Two minor gripes - the small metal remote has 5 small screws to access the battery and the lid which has to be put in place so that CDs can be read is in two pieces, when one would be better.

March 5, 2026
Unprompted review
Rated 1 out of 5 stars

Purchased a denon cd amplifier

Purchased a denon cd amplifier. Unfortunately the cd drive was faulty and. Wouldn’t close properly. After uploading video etc a return was approved. The item was collected and received back but no refund has been forthcoming as it’s in the return queue for 2 weeks now. If the q is two weeks how many faulty items are being processed. Was going to order an alternative but will go to another Vendor if I ever get my money back. Buyers beware.

February 4, 2026
Unprompted review
AV.com logo

Reply from AV.com

Thank you for your review.

We regret you received a faulty amplifier and experienced delays receiving your refund. We appreciate you bringing this to our attention. We will review the return process to improve efficiency. We always value feedback, positive or negative.

Regards AV.com

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