AvantCredit UK Reviews 

Could not get reps on phone to understand paying early and changing payment date, I never ever got this resolved (they purposely missed a payment to get more interest) and have never provided me with my refund despite promising after I complained. Have now escalated to Ombudsmen out of principle to get my money back! They deliberately took days to reply to emails during lock down so they could charge more interest each day.
Please avoid them if you can.

This company is highly recommended to offer affordable loans.

I have had several loans and I have never had any issues even when I have change my payment date to suit me. I recommend them.

Awful company, does not respond to emails or phone calls. Ombudsman have ruled in my favour regarding a affordability complaint. They were given 4 weeks to get in touch with me but no response from them.

Do not loan from these sharks!!! Adjudicator agreed with my affordability complaint and Avant rejected their decision, off to the ombudsman I go. Disappointing that these type of companies don’t put their hands up and admit that they made a grave lending mistake and didn’t abide by the rules when checking my affordability!

Would be 0 stars if allowed

They have a complaints procedure in place however you might as well not bother they do not follow propper complaints procedures even when provided with clear evidence it gets ignored.

They state they use what information was available at time of application.
The problem being this information was available and would have been seen if they bothered to do appropriate checks total tunnel vision seeing what they want to see and dismissing anything that doesn't suit them....

A terrible company paid off my loan but they still took the direct debit now cant get a refund disgusting company needs closing down

Do not under any circumstances use Avant Credit - I can't emphasise that strongly enough. I paid my loan off in full 6 months ago and despite the last payment being sent exactly as all the others had they somehow lost it. Nevermind they found it and acknowledged they had done. What possible problem could there be? Lots it seems. Despite going through their whole complaints procedure (who did precisely nothing) they are still reporting to credit reference agencies that I owe them money and sending me notices of arrears, putting debt management flags on my credit file and basically refusing to do anything further about it and refusing to allow me to speak to a Superviser - apparently there isn't one which explains A LOT. Just don't use Avant under ANY circumstances.

Now into my 12th week of waiting for them to deal with my affordability complaint, also only ever get the same person answering emails very poor and inaccurate replies and no explanation why its taking so long.

Outrageous waiting times for complaints.
To be fair complaint upheld but the waiting time for being paid out redress claims is ridiculous. Quick off the mark when they are not being paid their money.
Getting answers to questions from complaints department is also a no go....
Your account has been passed to a different department with no contact details for this other department.
Come on avant, start dealing with these complaints a bit better

Put a irresponsible lending complaint in against the business and received a response not upholding.The response was very standard and so I responded asking for a review from a senior member of the compliance team and addressed what they had said and asked for it to be reviewed again as they didn’t consider any of the supporting information I sent that showed why it was irresponsible to lend.Got a response back saying that it wouldn’t be looked at again.Sent to FOS today with all the supporting information that proves I was already in financial difficulty,maxed out in overdraft and payday loans at the time.

Not happy at all as the evidence was there in front of them.

Don't go near this company if you want a customer service that actually does anything. I've had an issue since September that has only been escalated at the end of November. Also, they have wrongly penalised my credit score due to their error, over halving my score. No timescale of when I will hear back from them. Customer services just say what you want to hear to get you off the phone and not follow up anything. Shocking.

There must be 1 person that works for this company.Drag things out for weeks about complaints.My complaint was upheld and had to wait a week till I got to know how much I was getting.Now I’ve waited another 3 weeks so far for it to go into account and still not in.Gi straight to ombudsman will be quicker.Absolutely useless

impossible to get though 45 mins so far on hold no other contact methods .

Excellent!! No hassle!! No problems!! Just brilliant!! 5 stars all day !!

I never had a problem with avant I got funds quickly never had issues with them but could be I paid on time got me out of a dilemma when needed and account now paid in full and closed

This company are so poor at complaint handling. Although they upheld my complaint and paid a refund within 7 days, they didn't pay the full amount and now I have been waiting more than 2 weeks for the remaining amount! I have sent a number of emails and they have completely ignored all of my emails. I will be escalating this matter to the ombudsman and will be seeking further compensation for their errors!

Requested repeatedly for my tax certificate on a refund

And still haven’t received it!!! So another complaint will be made

Despite proving I have made payments Avant keep telling me I haven’t. I get the same email response every time I write to them. Horrendous company to deal with. Going to the F.O now - don’t take out a loan with them if you have other options

After being approved a loan and making regular, on-time payments I raised an afforability complaint. They upheld this complaint and agreed they had not carried out the correct checks to ensure then loan was affordable. They then offered me redress of roughly £200. I decided not to accept this and asked them to recalculate it. When recalculated the redress is now over £1000 which I have accepted. However I apparently need to wait up to 30 days to receive this??? Seems absolutely ludicrous when they pay out loans to people in financial difficulty much quicker!