AvantCredit UK Reviews 

1,027
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Outrageous waiting times for complaints. To be fair complaint upheld but the waiting time for being paid out redress claims is ridiculous. Quick off the mark when they are not being paid their mo... See more

Rated 1 out of 5 stars

I can honestly say I have never dealt with a more incompetent company. It has been over 3 weeks since applying for a loan and still no decision made, I have followed this up every day and keep ge... See more

Rated 3 out of 5 stars

Multiply money laundering searches on my credit report from Avant credit. Not long ago did quotation search for a home improvements loan, been shown in the results a pre-approved loan by avant credit,... See more

Rated 1 out of 5 stars

Could not get reps on phone to understand paying early and changing payment date, I never ever got this resolved (they purposely missed a payment to get more interest) and have never provided me with... See more

Company details

  1. Money & Insurance

Information provided by various external sources

AvantCredit (FormerlySpringCoin) is a direct lender of unsecured personal loans in the United Kingdom. You can apply for personal loans ranging from £1,000 to £20,000. AvantCredit Personal Loans are great for individuals that cannot get a loan with their banks or building societies but do not want to resort to payday loans or cash advances. AvantCredit focuses on providing an accurate interest rate for each applicant.


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1.3

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TrustScore 1.5 out of 5

1K reviews

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1.3

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Rated 1 out of 5 stars

Stay away ....

Sold me a loan when I was in financial hardship putting further strain on my financial situation. Very very bad eligibility checks. I had multiple loans that I was rolling from many other loan company’s yet this loan firm somehow deemed me “ eligible”

Currently in the process of claiming back interest due to the loan being unaffordable.

First request denied, 2 weeks before I take my case to the Financial ombudsman.

100% steer clear of this company. This company will prey on the desperate, if they gave me a loan in my situation they will Approve anyone.

My credit file would have showed 40+ payday loans from multiple company’s that I was rolling , sometimes multiple loans a month ?

Yet they still approved me 👎🏼

Terrible terrible company

July 8, 2019
Unprompted review
Rated 1 out of 5 stars

Awful company have raised a complaint…

Awful company have raised a complaint that has now gone to the FOS due to irresponsible borrowing. They rejected my original complaint as should not of had the loan due to low income and other debts elsewhere, loan became unaffordable for months - in the end had to take another loan out to repay. Would not use again and would not recommend!

May 28, 2019
Unprompted review
Rated 1 out of 5 stars

Where do I start

Where do I start? Very poor with communication especially when due a refund. Cannot directly contact the relevant department and the one helpful member of staff wasn’t able to access my info on the computer. Five weeks in and still no nearer to getting a refund. It’s just so frustrating!!!!

May 15, 2019
Unprompted review
Rated 2 out of 5 stars

Very much gone downhill

Sadly a business I once thought very good, is now one with a none existent customer service. Weeks without a response or reply is completely unacceptable these days. Every reply starts with how "sincerely sorry" they are, which loses its shine with the ever expanding gap between updates and lack of quality answers. A simple question on a loan balance to be paid off took weeks to confirm, with no straight answer to a fairly basic request. Months after paying the loan off, my credit report is marked incorrectly and after pointing this out in March, I've eventually had a response on 7th May that says they will update one of the credit files. Despite replying within the hour to point out that 2 credit files are incorrect, not one, I've not a reply to that, or 2 further emails. Famous American customer service does not lie with this business. Avoid if possible

May 13, 2019
Unprompted review
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Rated 5 out of 5 stars

Never had an issue with Avant

Never had an issue with Avant , they were easy to get hold of and handled all my queries professionally. The loan was simple and fast. Interest rate a bit high but overall my experience with them was positive. I needed a fast loan and they helped. So long as you pay it off then you shouldn’t have a problem.

April 25, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, found applying simple and straight forward. Money was paid into my account quickly. Had to speak to their call centre twice during my loan once to change my bank account and the other to pay off my loan early. Both times their call centre were friendly helpful and efficient.

April 12, 2019
Unprompted review
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Rated 2 out of 5 stars

Don’t blame Avant. Hackers have their customer records.

I cannot rule out or recommend but I was contacted by Avant just today (0r should I say I assumed it was them). It was only when I checked the phone number of Avant that I realised I’d been scammed. It was a scammer operating from what comes up as a Southampton number on the display on my phone. They have obviously hacked into Avant computer system to get my information bank details, address, everything. So when other reviews are against Avant, maybe you’ve also come across this scam without being aware of it. I entered the number they were calling from into Google and it was reported as being used from call centres worldwide and considered a malicious number!! Well yes after paying the rogues £200 as my administration fee and was promised my loan would be in the bank within 10 minutes - which it was not! Then I’d certainly say ‘malicious’ was not quite a strong enough word. I’ve since emailed the true Avant to warn of my findings, hoping everyone reading this is wary of a company known as Avant contacting you. It might not be them! You need to take particular notice of Avant’s phone number. I hope Avants business is not affected too much by these rogues.

February 13, 2019
Unprompted review
Rated 1 out of 5 stars

Things have changed

My experience is like one that has been previously reported.
I have had several loans with this company since 2015 (back when they were called SpringCoin), I never missed or messed up on a payment once. Paid every single one back perfectly. I even paid all off early. At this point, their website was fantastic, their customer service was brilliant and truly felt that they were committed to helping people with low credit scores. Now, it just seems like they are like any other lender who does not look at the circumstances of the individual - merely a numbers game. I was in desperate need of the up-front cash too.

January 30, 2019
Unprompted review
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Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. I have just paid off my loan after two years and never once had a problem. I am just waiting to sort out my next loan if approved.

January 17, 2019
Unprompted review
Rated 1 out of 5 stars

Avoid

Awful Awful company, run a check under pre-approved, then set up your direct debit with the bank and then without contact advise you are declined and pass your details on to another provider. They say they don't however within 2 minutes of being declined I had a call from someone else. They are not to be trusted please please please think carefully before you apply for a loan with this company.

January 10, 2019
Unprompted review
Rated 1 out of 5 stars

Would be a zero if It was a choice

Would be a zero if It was a choice. Shambles of a company !!! Take all your log in details for your bank account which can prove £2500 being paid in each month and never missed any payments anywhere and own my own home with £130000 equity and still DECLINED after them setting up direct debit etc . Avoid this company as it takes them 5 days to come to a decision when on day 1 it said my loan application had been accepted . Been offered a much better loan rate now with a decent company

January 9, 2019
Unprompted review
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Rated 1 out of 5 stars

what a load of garbage.i applied for a…

what a load of garbage.i applied for a loan . i followed all instructions .gave payslip. bank statement. acces to my bank accounts. they set up direct debit. had no contact at all from them .after 1 week i logged on to find account closed. no calls .no email .no txt .nothing .now i had to cancel direct debit. change password for online bank .and order new card ( as they have all my details ) avoid .avoid avoid . do not have anything to do with these people . you have been warned

January 4, 2019
Unprompted review
Rated 1 out of 5 stars

Avoid - loan process is a shambles & concerning!

I had applied for a loan to consolidate my current credit card amounts into 1 loan from Avant This was immedialty approved but they said were waiting for my bank statements. I requested these from my bank but as this was the Xmas period I did not have immediate access to them . On my return I had these ready to send them that morning but I was told my application was closed and I had to go back to the start and reapply which they immediately declined? Avant had already set up Direct Debits and then declined my application? All this was a total shambles with the Avant loan process. Initially they sent be a video which was advising me to allow them to have access to my RBS current account. I declined this as I did not think it was secure enough to allow some 3rd Party to gain access to my current account. I am unsure as to what they have done re hard searches with nothing being signed etc Why set up a DD when they loan has not been totally finalised. Why, as they were initially told there would be a delay of getting the Pdf of my bank statements sent to them by about 3 days over Xmas and were told and this this was the situation and they said this was fine and to send them as soon as possible but when I returned to send these the application was closed and I had to re apply from the start. Probably another search etc This was a total mess and concerning as to their process.

December 28, 2018
Unprompted review

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