Wanted a one year multi trip travel insurance policy for Uk plus Europe. Disclosed my health history that included a heart attack and prostate cancer in the noughties - both long since overcome. Se... See more
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Review summary
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Based on these reviews
The person who I spoke with regarding my travel insurance, was very helpful and understanding . She was extremely patient and didn’t rush me at all. I felt respected and listened to, of which enabled... See more
I needed some holiday insurance.unfortunately I’m not too good with online shopping so my son did it for me . I watched him doing it as I had to give him information about myself and my wife. I was su... See more
No delay in answering my call. My enquiry was handled in the most efficient manner by Dali who could not have been more helpful and friendly. Dali resolved my problem in no time and he is a credit... See more
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Annual Travel Insurance
I contacted Avantigo for annual travel insurance for my wife and myself. I had previously identified Avantigo via Moneysupermarket.com but I was unable to progress the purchase online. I spoke to Demi and was very impressed with her product knowledge and patience with me.
March 23, 2026
sooooo cheeeeaaaap
sooooo cheeeeaaaap! A third of the price of others!? and for a whole year YEA! YEA! YEA!
March 17, 2026
Why do they insist on all the security…
Why do they insist on all the security data confirmation each and every time THEY CALL YOU!!! Plus their operatives are very difficult to understand, is the call centre uk based?
March 25, 2026
Unprompted review
Reply from Avantigo
Dear Terry,
Thank you for your review, I am sorry you are unhappy with us and the service provided recently.
As a company, we must adhere to the data protection regulations, this involves us requiring at least 3 separate pieces of identifying information from our customers, whether they call us or we call them. I am sure you can appreciate that this is to keep your data safe.
Our agents are based in the UK and South Africa. At Staysure we believe in equality and employ our staff based on their professionalism and customer service skills.
We strongly believe in diversity and thrive on our multi-cultural team. I am sorry to hear that you found the agent/s difficult to understand. My apologies for any frustration or confusion caused.
Kind regards
Yvonne
Great price for annual travel insurance…
Great price for annual travel insurance and I found the website easy to navigate with helpful hints to guide you if unsure of anything.
March 17, 2026
My application with AvantiGo has been…
My application with AvantiGo has been satisfactory and my conversation with one of company’s regarding one of the issues was resolved with satisfaction.
March 16, 2026
The staff were both friendly and always…
The staff were both friendly and always willing to help and ensure that passengers needs were met
March 16, 2026
After a terrible experience with…
After a terrible experience with staysure I am very apprehensive of which company to go with, so price is uppermost as who to trust to give the best service plus honouring what is said in the contract is very debatable.
March 15, 2026
the help i got on the phone with a guy…
the help i got on the phone with a guy called Dali was exceptional he was polite and very helpfull
March 24, 2026
Unprompted review
Very helpfull and straight forward to…
Very helpfull and straight forward to complete would definitely recommend your company
March 15, 2026
it was the best valued travel insurance…
it was the best valued travel insurance available
March 22, 2026
Simple
Simple, fast and excellent value for money. Especially as I have pre existing medical condition
March 11, 2026
Friendly & Understanding Customer Service
We spoke with Demi, a really helpful customer service advisor. She was very empathetic & dealt with our enquiry in a friendly and professional manner. We would highly recommend the company.
March 20, 2026
Unprompted review
The advisor was patient informative and…
The advisor was patient informative and professional
March 21, 2026
Easy online application.Telephone call…
Easy online application.Telephone call to update medication spoke to Demi she sorted this out very quickly .Very good price for travel insurance
March 14, 2026
Ease of information gathering
Ease of information gathering, initially.
Meeting my needs.
A good price.
March 20, 2026
The whole process was easy
The whole process was easy, simple to use, straightforward.
March 12, 2026
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