This company keeps getting worse. They've always been poor responders, but when your company has a small issue that could have a drastic affect you might think they would be on the case. Not so, we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We transferred our VAT representation to AVASK this year, and the only regret is not making the switch sooner. Their team has been consistently responsive, professional, and proactive at every step. A... See more
Company replied
We are very pleased with the service provided by our Tax consultant Shu Chun (Iris) Hsieh. She is a gem and provides a great customer service. She is always available to help and assist whenever we h... See more
Company replied
Kevin was so incredibly helpful with providing us with the paperwork needed to clear our shipment at customs. He was available quickly on the phone for support and even liaised directly with our Amazo... See more
Company replied
Company details
Written by the company
We are AVASK, an international firm of tax experts with a well-reputed specialism in global e-commerce expansion, international taxation, business consultancy, and advisory services. AVASK works with the most outstanding and proactive professionals to deliver excellent value for more than 10,000 e-commerce sellers and companies across the world. We have a presence in the UK, Europe, the USA, UAE, China, and Australia, and our collective eyes are set on the horizon, looking for new marketplaces and opportunities to enhance and enable our clients’ businesses to flourish and grow. Our drive and ambition are focused solely on building success through cross-border activities by delivering clear and simple advice and devising new strategies that will ensure growth and development. AVASK knows that understanding indirect tax obligations in the global marketplaces can be a daunting task and a littered minefield, which is why we employ the best consultants and tax experts who are solely focused on eliminating those tax issues and allowing you to focus on your primary concern: running your business. We further believe in building strong client relationships and personally tailoring solutions to help our clients reach their business goals and objectives. The whole AVASK team is completely committed to providing clients’ businesses with the highest quality of service and a highly entrepreneurial mindset. Our team are also fluent in many of the world’s languages, including English, French, German, Spanish, Italian, Greek, Russian, and Polish, along with Arabic, Mandarin, and Cantonese. We are proud to celebrate that our customers are at the heart of everything that we do, which is why our mantra is: WHAT MATTERS TO YOU, MATTERS TO US...
Contact info
United Kingdom
- avask.com
3.6
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid at all costs
Avask has been an absolute nightmare to deal with. Their incompetence and lack of professionalism have cost us dearly. They completely mishandled our Spanish VAT payments, ignored reminders from the Spanish Tax Authority, and only paid months later, resulting in a huge fine.
The level of negligence is staggering. We have been constantly ignored, with no answers to our questions, no transparency, and no accountability. They have shown a total disregard for our business and have made a difficult situation much worse.
This company is a disaster. If you value your time and money, DO NOT trust Avask. They are unprofessional, unreliable, and completely incapable of handling even the simplest tasks. I wouldn’t trust them to handle anything. AVOID THEM AT ALL COSTS.
June 17, 2025
Unprompted review
Reply from AVASK
Good Afternoon Van,
Thank you for taking the time to share your concerns. I’m very sorry to hear about your experience and truly understand your frustration.
Please rest assured that our team has already been actively working on your case since you reached out last week. We are committed to resolving this matter as quickly and transparently as possible and truly appreciate your continued patience as we do so.
If there's anything additional you’d like to share or clarify in the meantime, I’m here to help.
Best regards,
Alie
Khaled was very professional.
Khaled was always very polite, quick to respond, addressed everything, and was empathetic and solution-oriented.
June 16, 2025
Unprompted review
Reply from AVASK
Hi Goldman,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from Khaled on our team and have been able to provide you with the knowledge and support needed to navigate VAT.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards, Alie
Reply from AVASK
Hi Javier,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from our team and have been able to provide you with the knowledge and support needed to navigate VAT.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards, Alie
AVOID at all costs
AVOID at all costs — especially if you're trading on Amazon or any other e-commerce platform or just generally care about your business.
We were with this firm for five years and not once did we receive an accurate VAT return. Every single quarter, the VAT was miscalculated, and despite repeated complaints, nothing was ever resolved. It’s been clear that the company — from management down to the bookkeepers — has no regard for clients or their businesses and even hostile.
Over the years, more than 30 different Xero users were added to our account, creating chaos in our books and making reconciliation a nightmare. They clearly never communicate to each other. The final straw came when we raised concerns once again about the persistent issues — instead of taking accountability or offering a resolution, they responded by increasing our service fees tenfold. Yes, ten times more — and that’s not an exaggeration.
I genuinely can’t point to a single area of accounting where things were handled correctly. Absolutely every aspect of their service was flawed, and not one of the errors was ever properly addressed.
This has been the most unprofessional and uncooperative accounting firm we’ve dealt with.
P.S. AVASK — please refrain from replying as your so-called ‘Customer Services Team’. I can say with 100% confidence that such a department simply does not exist.
June 12, 2024
Unprompted review
Reply from AVASK
Good Afternoon Mikas,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the issues you’ve experienced. We have requested your most appropriate contact information via Trustpilot to contact you and assist you better. Our team will provide you with an update as soon as possible, please let us know the best way to reach out. Could you share your company name, email and phone number on the request? We appreciate your patience and will do our best to make this right.
Best regards,
Alie
Smooth onboarding and professional support
The onboarding process has been smooth and well-organized so far. Communication has been clear, timelines respected, and the support team responsive and professional. We’re still in the early stages, but the experience to date has been positive and gives me confidence moving forward.
June 11, 2025
Unprompted review
Reply from AVASK
Hi Anneta,
Thank you for your kind words! We’re delighted to hear that you've had great experience with our team.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards, Alie
Reply from AVASK
Hi Ryan,
Thank you for your kind words! We’re delighted to hear that you've had great experience with Khaled on our team.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards, Alie
The worst service in my life!
They have been trying to register VAT in Spain for over 9 months and now they tell me that another power of attorney is needed. They never respond to my cases and simply forget about the client. I don't know how to communicate with them. This company forgets about clients as soon as it receives money into its account!
UPD: This company just stole my money and stopped responding to all my emails. Even after posting this post, no one contacted me!
June 1, 2025
Unprompted review
Reply from AVASK
Good Morning Stanislav,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the lack of communication you’ve experienced. We have requested your most appropriate contact information via Trustpilot to contact you and assist you better. Our team will provide you with an update as soon as possible, please let us know the best way to reach out. Could you share your company name, email and phone number on the request? We appreciate your patience and will do our best to make this right.
Best regards, Alie
I really like the speed & service of AVASK especially with new inquiries.
I really like the speed & service of AVASK especially with new inquiries. For example when requesting to register NEW VAT numbers the proces is really smooth and fast. Also since this year the AVASK portal is quite user friendly so we are very happy users so far.
June 10, 2025
Unprompted review
Reply from AVASK
Hi Sebastiaan,
Thank you for your kind words! We’re delighted to hear that you've had great experience with our team.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards, Alie
Helpful Support for VAT Registration
I’ve been working with Khaled Khaled from AVASK for my UK and German VAT registration. At the beginning, I had no prior knowledge of the process, but Khaled explained everything clearly and patiently, which was very helpful. Although the overall registration process took longer than expected, I appreciated his support throughout.
June 10, 2025
Unprompted review
Reply from AVASK
Hi Alex,
Thank you for your kind words! We’re delighted to hear that you've had great experience with Khaled on our team.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards, Alie
Very good service and reply on time!
June 9, 2025
Unprompted review
Reply from AVASK
Hi June,
Thank you for your kind words! We’re delighted to hear that you've had great experience with our team.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards, Alie
Highly recommended
I´m an Amazon Seller since 2017, and decided to move to Avask Premium Service in 2024. The service has been excellent, you get an account manager appointed to you and get instant support via phone for any Tax related topic. Highly recommended
June 6, 2025
Unprompted review
Reply from AVASK
Hi Delfin,
Thank you for your kind words! We’re delighted to hear that you've had great experience with Iris on our team.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards, Alie
Iris went above and beyond to help me…
Iris went above and beyond to help me with a confusing situation I had with HMRC. She is professional and committed to getting things completed no matter how long it takes.
June 2, 2025
Unprompted review
Reply from AVASK
Hi AC,
Thank you for your kind words! We’re delighted to hear that you've had great experience with Iris on our team.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards, Alie
Game changer for my Amazon expansion
So I'm trying to expand my business from US to Europe and honestly it's been a nightmare with all the regulations and stuff. But these guys at Avask have been incredible.
They actually respond to emails same day which is crazy these days, and they don't just wait for me to ask questions - they're always one step ahead telling me what I need to do next. The amount they know about VAT, EPR, all that European compliance stuff is honestly impressive. I thought I was going to have to figure this all out myself.
They hooked me up with some solid partners for my Amazon ops over there too. The whole EORI number thing, business registration, I was completely lost but they walked me through everything.
Look I've worked with a lot of consultants over the years and most are just taking your money. These guys actually know their stuff and genuinely want to help you succeed. If you're thinking about expanding to Europe just call them, it'll save you months of headaches.
Worth every penny.
March 31, 2025
Unprompted review
Reply from AVASK
Hi Lucasz,
Thank you for your kind words! We’re delighted to hear that you've had great experience with our team.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards, Alie
Processing of the Spanish tax number. and efficient…
Laura, Kelandi, and Yashvi were responsive and provided efficient support. Very satisfied. support.
June 5, 2025
Unprompted review
Reply from AVASK
Hi Anzej,
Thank you for your kind words! We’re delighted to hear that you've had great experience with Laura, Kelandi and Yashvi on our team.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards, Alie
knowledgeable and professional service
always a knowledgeable and professional service with a diverse support team of specialists.
June 2, 2025
Unprompted review
Reply from AVASK
Hi Michael,
Thank you for your kind words! We’re delighted to hear that you've had great experience with our team.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards, Alie
Very helpful member of staff in Justin
Very helpful member of staff in Justin, he went out his way to help me solve an invoicing problem.
June 4, 2025
Unprompted review
Reply from AVASK
Hi Brian,
Thank you for your kind words! We’re delighted to hear that you've had great experience with Justin on our team.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards, Alie
Thank you to Shu Chun (Iris) who is…
Thank you to Shu Chun (Iris) who is always so diligent, thorough and provides us with a great service.
June 4, 2025
Unprompted review
Reply from AVASK
Hi Puresport,
Thank you for your kind words! We’re delighted to hear that you've had great experience with Iris on our team.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards, Alie
Always had great service and quick…
Always had great service and quick answers from Morgane in particular.
June 3, 2025
Unprompted review
Reply from AVASK
Hi Tom,
Thank you for your kind words! We’re delighted to hear that you've had great experience with Morgane on our team.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards, Alie
An accounting firm that has no accountability
Long story short, RUN AWAY FROM THIS COMPANY. We have had fines and fines (Spain and Italy) due to the poor service provided by them. Lack (or no) communication, excuses and more excuses and in the end delays in general. Our "account agent" Victoria (Vicky) is useless.
Edit: What I thought might be the case, I am now 100% sure. Less than 2 hours after my review was published on Trustpilot I received a response from the company. By email, there were times when I sent more than FIVE emails WITHOUT any response for more than weeks. If you send the request through AVASK's page (as they now ask), there are cases that can remain open for more than 1 month. Really the best thing to do is to RUN AWAY from this company.
Edit II: If a company has EVERY opportunity to help in private and DOESN'T do so, there's no reason to bother helping when the case becomes public. By the way, this company is already getting some REALLY BAD testimonials in Amazon seller groups. I hope this is just the beginning.
May 20, 2025
Unprompted review
Reply from AVASK
Good Afternoon Guto,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the lack of communication you’ve experienced. We have requested your most appropriate contact information via Trustpilot to contact you and assist you better. Our team will provide you with an update as soon as possible, please let us know the best way to reach out. Could you share your company name, email and phone number on the request? We appreciate your patience and will do our best to make this right.
Edit: Hi Guto - we'd love to assist you, can you please provide us with your contact details to be able look up your account and assist with your concerns?
Best regards, Alie
TERRIBLE SERVICE
TERRIBLE SERVICE
It is truly unacceptable to have to wait such a long time just to receive a reply. In my case, I have been waiting for over 3 weeks for my VAT de-registration because I’m moving to another country and need to restart my Amazon business with new VAT numbers. I have sent multiple messages and received no response or update.
When delays like this directly affect a client’s ability to work and earn income, the lack of communication is not justified. I will not be working with them again.
May 31, 2025
Unprompted review
Reply from AVASK
Good afternoon Odysseas,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the lack of communication you’ve experienced. We have requested your most appropriate contact information via Trustpilot to contact you and assist you better. Our team will provide you with an update as soon as possible, please let us know the best way to reach out. Could you share your company name, email and phone number on the request? We appreciate your patience and will do our best to make this right.
Best regards, Alie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.