Avenlur Reviews 92

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting their quality and durability, with many noting how much their children enjoy them. The customer service consistently receives high marks for being helpful, responsive, and professional, often going above and beyond to resolve issues and accommodate requests. People also appreciate the overall positive experience with their orders. However, some people were dissatisfied with the quality of certain products, mentioning issues like cheap materials, broken parts upon arrival, or items breaking after light use. A few other people also felt that customer service was poor, citing slow responses, difficulties with returns, or receiving incorrect items.

What people talk about most

Product

Consumers generally express satisfaction with the products, highlighting their quality, durability, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting it as excellent and amazing. Many... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the products as... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and professionalism. Customers... See more

Order

Clients share positive opinions on order. Customers report that even when issues arise, such as quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought the jungle gym ahead of Black Friday, even though I won't have the space for it until Christmas - at the earliest. Its price dropped £33 the second day after its arrival. Gutted at the time the... See more

Rated 5 out of 5 stars

I bought the 8-in-1 indoor playground set for my 2yr old son and he loves it. I was originally looking for a soft play set but I felt that he was going to grow out of that fast. Considering the plays... See more

Rated 5 out of 5 stars

Our little daughter has enjoyed the 7-in-1 play set for 3 years. She pretty much plays with it daily. It is so much fun for her. We do like the sturdy quality. Since she is getting more weights, which... See more

Rated 5 out of 5 stars

I received the Sycamore outdoor play set from a friend and the swing set was missing a few parts, including the Hawthorn slide. The slide was listed as out of stock online, but Jasmine assisted me by... See more



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

92 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I purchased the 8 in 1 indoor playset

I purchased the 8 in 1 indoor playset, I’ve had it for 2 years now and it has held up great! My kids love it! It is amazing especially during rainy season when we don’t go to the parks, we have a park right here in our living room :) I actually have lost a few screws and they were super helpful with replacing them! Would definitely purchase from here again

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Avenue Indoor swedish wall is fantastic

We got the Avenlur Swedish wall after seeing it at our daughters school. We figured it would be a great way for her to get her energy out especially during the winter months and it did not disappoint.

In terms of assembly and mounting, I left this up to the contractors who were doing a lot of work on our house. It was definitely no simple task. 2 of them did it in a few hours. I would not have been able to do it but I’m not handy at all.

But now that it is up it is so worth it. She is having the best time and she now asks to go to her room and play. The wall is very high quality and sturdy. So is the optional mat and the sensory swing The customer service is great. We were missing a strap for the swing and they shipped it out same day ups without blinking an eye. I truly recommend this wall. I truly recommend these products. Truly worth it

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service!

I had a few questions about a product and was SO lucky to get Myla on the other end to help me! She was just a delight and was not only very quick to help, but her very friendly nature just made my day! Myla helped me get the order placed and I would recommend Avenlur and Myla to anyone!

October 29, 2025
Unprompted review
Rated 1 out of 5 stars

Falling apart, screws exposed causing injury to my toddler!

Extremely frustrating company to communicate with. We had our set built by professionals and have had nothing but trouble with the it.

In short the material is cheap coupled with cheap hardware, resulting in hinges falling off screws being exposed and my child being injured… cut by the screws.

The company suggested I upgrade the hardware and pay them more money to fix issues. I spent over $1,000 to begin with. Rediculous

Set souls cost no more than $200 based on the quality.

Shop elsewhere

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

We are very pleased with our playset…

We are very pleased with our playset that we purchased for our two boys. It has been almost 2 years since we got it and everything has been sturdy and holding up well.
It's a great way for kids to enjoy and get some energy out indoors!

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

8-in-1 Jungle Gym

I bought the 8-in-1 indoor playground set for my 2yr old son and he loves it. I was originally looking for a soft play set but I felt that he was going to grow out of that fast. Considering the playset was on sale made this purchase definitely easier on my wallet. I'll be looking to expand his playroom further with other Avenlur products.

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

I placed an order while nursing in the…

I placed an order while nursing in the middle of the night and completely messed up and ordered the wrong item. Customer service was amazing and fast in walking me through the process to make sure I got the items I wanted and even honored the promotion. Great experience and will be ordering again!

September 3, 2025
Unprompted review
Rated 4 out of 5 stars

I woukd like to change my review as…

I woukd like to change my review as they made everything right and the customer service was very good. There aren't many people working there sonics hard for them to contact everyone. The woman helped me fix everything.

August 30, 2025
Unprompted review
Rated 1 out of 5 stars

NO HELP, NO CONCERN

We ordered a sensory swing to go with the wood indoor playground we purchased. The swing was advertised with the play ground. The swing came with no instructions and no pictures. We hung it, closed the clasps and pulled to ensure it would hold our kids. The first time one of our kids sat on it (she is 22 pounds) the swing fell with her in it. To make matters worse, Avenlur took weeks to respond. When they did, there was no resolution. I wrote back, expressing my dissatisfaction. Instead of resolving the issue by sending the instructions and a photo, they wanted us to take a video and pictures. We are a busy early intervention center that has purchased several items from Avenlur. It is clear that they care about sales and not so much about client retention or their very young clients' well-being. Avenlur has lost our business.

August 14, 2025
Unprompted review
Rated 1 out of 5 stars

I purchased their outdoor hawthorn play…

I purchased their outdoor hawthorn play structure. I had high hopes for this play structure but sadly it is disentegrating and not going to last. When I first purchased this item, they used to have a 10 year warranty. Now I see they advertise the warranty for 5 years. They are ignoring my issues so don’t even bother since they don’t even honor any warranty.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

We love our wall gym!

We love our wall gym, I have three girls aged 7, 4, and 1. All the of my girls are able to play on the gym and it has been such a wonderful addition to our toy room (without adding any actual toys)

August 6, 2025
Unprompted review
Rated 1 out of 5 stars

Received broken product

Received broken product. Tried calling and emailing multiple times and no response. Warranty is only 30 days. Will consider this a scam website

July 1, 2025
Unprompted review
Rated 4 out of 5 stars

Hours of fun

I the chestnut 8 in 1 toddler jungle gym in large. My kids absolutely love it. I have a 7 year old that likes to hang out in the sensory swing I swapped out for the wooden one and my 22 month old loves sliding and climbing. Definitely make sure you have enough space though it’s huge! The only reason I gave it 4 stars was the people I paid to build it for me say the instructions and video contradict each other which made it very confusing during the build. But we love it and are looking forward to many years of play.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Avenlur water table

We got the Avenlur Water Table for my kid and has been an absolutely amazing addition to our home! Not only is it a fun and engaging toy, but it has truly helped meet my kids’ sensory needs in such a meaningful way. The design encourages hands-on play, water exploration, and calming sensory input—perfect for children who benefit from sensory support. Also, their customer service is the best. Every time I reached out to them, they were able to help me with no hesitation. The representatives were kind, knowledgeable, and genuinely cared about making sure we were happy with our experience. It’s rare to find a company that stands so strongly behind their products and treats their customers like a priority. I highly recommend the Avenlur Water Table to anyone!!!!

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

It is a wonderful experience to use Avenlur products

It is a wonderful experience to use product from Avenlur.
My children enjoy very much their product design and the beautiful way they can experience playing and making a dream on their own.
One of the reason we buy from Avenlur is because the motor skills of my children it has been improved by using their products.
Love! love!Love!
Congratulations and thank you far making me be part of the Avenlur family!
The customer service went above and beyond in order to make an easy experience while having different products replaced.
They as well made an enjoyable and very easy conversation about how to preserve the outdoor product so they can last longer and so my children could enjoy th longer.
Many thanks!

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality! The installation to the wall was a bit hard but we were able to finish it. The result is beautiful and we really like the product. Highly recommended!

June 23, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look