I purchased a 2-pack of Kingston thumb drives through Amazon but received a ripped package with no thumb drives and a sealed plastic bag with a small pizza cutter in it. I can only speculate why the... See more
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See what reviewers are saying
Purchased a Synology DiskStation DS218 NAS Server from Aventis via Amazon. The Server arrived from Aventis with two 1 TB SSD drives that are NOT on Synology Products Compatibility list. Drives faile... See more
Company replied
I bought a top of the line Latitude for my office. unfortunately received it with a dented jack on the power chord. I made several calls, was asked to send images of the jack/chord etc. It has taken s... See more
Company replied
Customer Service and Manger need to be fired! Do not bother ordering from them because nothing is their fault if something goes wrong, or I don't know forget to ship an item! Just read the review... See more
Company replied
Company details
- Computer Store
- Business and IT Consulting Agency
- Computer Accessories Store
- Computer Consultant
- Computer Software Store
- Software Vendor
- Used Computer Store
Information provided by various external sources
Headquartered in Atlanta, Aventis Systems offers custom IT solutions to build and operate complete physical and virtual infrastructures. Our comprehensive solutions include high-quality new and refurbished hardware, system and application software, as well as a wide array of in-depth managed services. Aventis Systems provides infrastructure consultation, cloud hosting and migration, virtualization deployment, security consultation, data and disaster recovery, hardware relocation, equipment buyback and more.
Contact info
189 Cobb Pkwy N, 30062, Marietta, United States
- 8665289313
- Sales@AventisSystems.com
- aventissystems.com
1.3
Bad
118 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Aventis Systems
Hi Kevin!
Thank you for reviewing your experience working with our customer service team. As you already know, your always in good hands with Robert. We are so lucky to have him apart of our team!
Until next time,
Aventis Systems Team
(866) 528-9313
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Everybody we have dealt with at Aventis…
Everybody we have dealt with at Aventis has been very responsive, knowledgeable, and helpful. They are one of the best tech vendors we've done business with.
September 29, 2020
Unprompted review
Reply from Aventis Systems
Hey Chris!
Thank you for taking the time out of your busy schedule to leave us this 5-star review. You have officially made us blush with your "one of the best tech vendors" comment. As always, we value you as a client and appreciate your business.
Until next time,
Aventis Systems Team
(866) 528-9313
Not sure at first, but all worked out fine
I wasn't sure about the product at first, because I got a DVI and DP connector w/a VGA splitter instead of the 2-VGA card I ordered. Ok, fine. Tech. support recommended I use both connectors (the DVI and DP connectors on the card. After getting a VGA to DP adapter separately, everything works fine. Suggestion for future reference: you might want to include a VGA to DP adapter when shipping this product. Other than that, well done. Good job from tech. support and the card works just fine now. It's nice having an extra-wide desktop screen on an older system. Thanks.
September 5, 2020
Unprompted review
Reply from Aventis Systems
Hi John!
We really appreciate you taking the time to leave us this review and provide us with some feedback regarding your interaction with our customer service team. We have passed your recommendation along to our operations team, and thank you for helping us improve our small business!
Until next time,
Aventis Systems Team
(866) 528-9313
Great service
August 19, 2020
Unprompted review
Reply from Aventis Systems
Hi Tonya,
Thank you for providing feedback regarding your experience working with our customer service team. If you need any further assistance with your order please don't hesitate to give us a call!
Aventis Systems Team
(866) 528-9313
Very happy with purchases we made.
August 17, 2020
Unprompted review
Reply from Aventis Systems
Hi Roj,
We truly appreciate you taking the time to leave us a 5-star review and are happy to hear you are satisfied with your purchase. We hope we can help you "Get IT Done" again in the future!
Until next time,
Aventis Systems Team
(866) 528-9313
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False Advertisement/Bait and switch - Shows in stock, but shipped a cheaper item
I recently purchased an item via Amazon from Aventis Systems, it was a 16GB kit of RAM, 2 sticks of 8GM 2400 dual ranked RAM. What i received was an inferior product, of lesser value, not compatible with my machine - 16GB kit, 2 stick of 8GB 2666 single rank.
When i contacted customer service, i was told the dual rank sticks were out of stock, so they sent me the single rank, but faster... makes sense, but what about the cost difference and machine compatibility?
I was informed by Aventis Systems customer service Supervisor Robert, that this is normal practice, they do not consider the customer's machine, they just ship what they have.
Aventis Systems is, clearly, not a tech solution business, they are more focused on the money, not the customer.
I am now forced to ship the incorrect item back, wait for them to receive, and then wait for the funds to be returned - all the while my laptop is not working.
I have been waiting for this RAM for 6 days, now it's incorrect and have to wait another 10 days to get the correct RAM
Edit - All of those words... wow! Yet, the question remains, why leave the possibility of having an 'unhappy' customer? Why not be proactive to *ensure* customers are happy with the changes you make with their money? Oh, that's right - you really do not care...
August 12, 2020
Unprompted review
Reply from Aventis Systems
Hi Kyle,
We sincerely apologize for your negative experience purchasing with us through Amazon. As a small business, we have been experiencing exponential growth, particularly on our Amazon channel, due to our products' nature and demand from the pandemic. We have been experiencing consistent holiday season order volume, operating with limited staff, and Amazon holds us to a very strict timeline when it comes to fulfilling orders. Unfortunately in this situation, bandwidth did not allow for this out of stock item to be updated in a timely manner, so when you purchased it you were upgraded to what we had in stock that was most compatible in order to meet Amazon's standard.
While this is our normal practice, we rarely have to take this approach. When we do, we understand the two outcomes, either a customer is happy with their upgrade or the compatibility is off, and we will have to work with them to return or exchange the item, which we are always willing to do. Unfortunately, in your situation, it was the latter, and we completely understand your frustration around this, especially with an inoperable laptop.
Aventis Systems is a custom technology solution provider, and we always strive to put our customers and their technology environment at the forefront of our solutions. However, when listing our products on Amazon, unfortunately, our options to customize, ensure compatibility and connect with our customers regarding their purchase are almost nonexistent. We wish there was a more efficient way for us to deliver our Aventis Systems experience through Amazon, and we are investigating ways to do so.
Please know your feedback is vital to us, as it is for any small business, and we take it very seriously. We have been actively hiring new staff to help us meet demand and are meeting internally to find alternate ways to communicate our upgrade process to our customers.
We hope you will be willing to give us another chance in the future, and if you need any further assistance with your return, please do not hesitate to reach out to us again.
Aventis Systems Team
(866) 528-9313
Our experience with Aventis was…
Our experience with Aventis was somewhat convoluted, which makes the performance by Aventis all the more excellent. We purchased a refurbished HP Omen computer from Amazon. At the time, I didn't pay attention to who was the actual seller. After just four weeks of use, the motherboard on the computer failed. Instead of just sending it back for a refund, I contacted Aventis and found out that they offer their own 1-year, repair/replace warranty on their machines. After speaking with their amazing customer service person there, Robert, who was very positive, informative and helpful, we packed up the machine and shipped it to Aventis to take advantage of this warranty.
This is where things get interesting. Aventis sent the machine to Hewlett Packard to replace the failed motherboard. HP came back to them saying that the motherboard had failed because liquid had been spilled on it. This did not happen, and Aventis had not seen any evidence of this. This dispute between Aventis and HP about essentially who should pay for the repair went on for nearly four weeks, but Aventis kept pushing on our behalf and eventually got HP to repair the machine at no cost to us.
In essence, Aventis went to bat for us and kept up the pressure until they got a satisfactory result for their original customer. I was kept up to date on the status of the situation regularly by Robert, who offered both sympathy and patience when my own frustrations boiled over. This is one of the best customer service experiences I've ever had, particularly because it was not smooth. As with individuals, companies reveal their true character when things do not go according to plan, and Aventis passed this test with flying colors. I'm not sure that I'll ever have the need to work with Aventis again, but if they are an option in the future, I will certainly purchase computer equipment from them again.
August 11, 2020
Unprompted review
Reply from Aventis Systems
Wow, Marc!
We feel honored you took the time to leave us such positive detailed feedback - and we agree, Robert is truly a gem to have on our team! Please know we will celebrate him internally for going above and beyond our customer service standard.
Once again, we sincerely apologize for the issue you ran into with your HP Omen, and for the time it took for us to work with HP toward a resolution. We appreciate you giving us the benefit of the doubt, your patience, and willingness to see through a negative experience to turn it into a positive one. Also, we hope you will consider sharing this feedback on our Google and Yelp pages as well. Detailed feedback like this has a tremendous impact on small businesses like ourselves and we thank you for helping us grow!
We look forward to helping you "Get IT Done" in the future and hope you do not need to take advantage of our warranty again, but if you do run into any other issues please give us a call.
All the best,
Aventis Systems Team
(866) 528-9313
Aventis Systems is a terrific vendor
Aventis Systems is a terrific vendor. Sales team is knowledgeable, responsive, and ready to tackle any project. Support team is wonderful to work with and able to resolve problems quickly and accurately.
Call them today!
Scott Hardy
Director of Information Systems
Atlanta, Ga
August 10, 2020
Unprompted review
Reply from Aventis Systems
Thanks, Scott!
We truly appreciate you taking the time to leave us such wonderful feedback. You know where to find us when you need us to step in to help you "Get IT Done" again in the near future.
Until next time,
Aventis Systems Team
(866) 528-9313
Customer service and technical support are awesome!
Customer service and technical support was awesome.
On the other hand the technician who answers at night needs to learn how to treat customers. He hung up the phone on me twice and told me if I wanted to continue talking to him I had to pay a minimum of 2 hours at $299 each, so a total of $598! Completely insane! He was extremely rude and he is spoiling all the good work the people from daytime are doing.
Romeo the technician who took care of me the next day was awesome, very courteous and professional and he was very knowledgeable. 5 STARS for Him!
August 7, 2020
Unprompted review
Reply from Aventis Systems
Hi Jose,
Thank you for taking the time to leave us feedback regarding your experience working with our customer service team. We apologize for the negative experience with our nightly staff, and have brought your situation to that team leads attention so we can do better in the future. We are sincerely appreciative that you were able to work with Romeo towards a resolution that you were so happy with you were able to see through the negative and still fell compelled to leave us this glowing review. Please know we are celebrating Romeo internally for achieving our standard for customer service.
We hope you'll shop with us again soon!
Aventis Systems Team
(866) 528-9313
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Horrible untrustworthy company
Horrible untrustworthy company. They sold me a $2,000 server marketed as new with old faulty hard drives on it and when it failed 3 months later refused to issue a refund even though I mailed the product back to them.
July 31, 2020
Unprompted review
Reply from Aventis Systems
Hello,
Unfortunately, we have been unsuccessful in locating any transaction associated with Complete Care Community Health Center. In order for us to assist you, could you please email marketing@aventissystems.com with the subject line "Trustpilot Review Case" and include your order number? We will escalate this internally so we can work toward a resolution.
The Aventis Systems Team
Awesome Company
Was able to fulfill my orders by utilizing you guys. Dell's back ordered chassis was going to mess up my job flow. But thanks to you guys we were able to make it happen on time. Also, the price was barely higher than purchasing from the manufacturer.
Thanks A Bunch!
June 30, 2020
Unprompted review
Reply from Aventis Systems
Hey CK,
We are so happy to hear we were able to help you "Get IT Done" on time and that you're satisfied with our pricing. Please do not hesitate to reach out if you have any additional questions or if you need anything else.
Until Next Time,
Aventis Systems Team
(866) 528-9313
Very good customer service
Very good customer service, resolved my issue very quickly.
June 16, 2020
Unprompted review
Reply from Aventis Systems
Hey Dane,
Thank you for taking the time to leave us some positive feedback on your experience working with our customer service team. We are happy to hear your issue was addressed in a timely manner and resolved successfully. If you ever need anything else we are always just one phone call away!
Until Next Time,
Aventis Systems Team
(866) 528-9313
Answered the phone
Answered the phone, had the product, shipped to us with no errors in a timely fashion.
June 8, 2020
Unprompted review
Reply from Aventis Systems
Hi Rich!
Thank you for taking the time to leave us a 5-star review it is very much appreciated. We understand that procuring hardware has been a challenge during these unprecedented times, so we are glad you found us and were able to get what you need. Please reach out in the future if you ever need anything else, including support. We are always here to help you "Get IT Done!"
Aventis Systems Team
(866) 528-9313
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Service and response for quoting and…
Service and response for quoting and questions have been outstanding. Orders once placed ship very fast and have had very good success using hardware from Aventis. Highly Recommend.
June 8, 2020
Unprompted review
Reply from Aventis Systems
Hi Gary,
We appreciate your glowing review of Aventis Systems! We are elated to hear that you have had continuous positive experiences working with our team.
Until Next Time,
Aventis Systems Team
(866) 528-9313
Kevin is the best
Kevin is the best!
I've grown to trust Aventis Systems and the reliability of the drives they sell. I often rely on the chat and Kevin to help me find the correct drive because the search options on the website are very limited.
May 8, 2020
Unprompted review
Reply from Aventis Systems
Hey Steven!
Thank you for your feedback and 5-star review of Aventis Systems! We are glad to hear you have grown to trust our company, and have enjoyed working with Kevin via our website's chat feature. We also hear you on the limited ability to search on our website; this has become a common piece of feedback we have been hearing from our clients. Rest assured, this is something we have already begun to plan to change for 2021.
Until next time,
Aventis Systems Team
(866) 528-9313
Not very happy with service
Not very happy with service. WRONG monitor sent..Now waiting for 2weeks to get it resolved .
May 5, 2020
Unprompted review
They do magic to get you prices right in the budget!
They responded back quickly when we request a quote. Our Account manager always gives the extra mile to get at budget prices and that we receive the correct information. I never had a problem with warranty services. The only request will be a disclosure of the process of acquiring the products, sometimes it feels like an internal process that makes it shady.
May 1, 2020
Unprompted review
Reply from Aventis Systems
Hey Julio!
Thank you so much for taking the time to leave us a review. We are ecstatic to hear that your rep is taking care of you well and that you are satisfied working with us. To address your one concern, our sourcing of products is indeed an internal process, and we apologize that you feel left out of the know. We source our inventory in a variety of different ways including lease and corporate buyback, overstock merchandise, auctions, bankruptcies, and more. We bring in the equipment, test it, remove the components, and place them into inventory because we custom build every system at the time of order. With this process, there is no try and true method to define where each system is sourced from as the system its self can come from one place, and the components inside could come from somewhere else. Rest assured, each system is tested rigorously and only those that meet our quality standards are placed into inventory. We hope this clarifies our process for you.
Until next time,
Aventis Systems Team
(866) 528-9313
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False Advertising
On April 13th, with the help of Customer Service Representative Kevin Campbell, I ordered - from the Aventis WebSite - a Dell Monitor. The website accepted my order and sent me a confirmation. On April 16th Kevin indicated to me that my order had been cancelled because the monitor was not available at the price at which it was advertised on their website. He indicated that it was a black Friday price and should have been changed - but clearly wasn't. He offered the monitor at the now current price, but I declined.
The business should have to sell the product at the advertised price - regardless of whether it was still an active sale or not. Businesses shouldn't be allowed to continue to list an item for sale at a price that they are not willing to honor.
April 17, 2020
Unprompted review
Reply from Aventis Systems
Hey akrunner1,
We sincerely apologize for your negative experience working with us and we do completely understand your frustration here. Upon speaking with Kevin and reviewing your correspondence with him he did make you aware that this was an old special and that he was unable to sell it to you directly prior to you purchasing the item. This is why when you purchased it on your own, your order was canceled because the item was no longer stocked at this price. We have reviewed your situation with our eCommerce team and web hosting platform and determined there was an issue with the deactivation of just this one of our many Black Friday specials. We are taking steps to ensure that there is a better process in place so all old specials listings are completely deactivated and are unsearchable on Google for our future customers. We appreciate you bringing this to our attention and apologize that we were unable to honor the pricing for you.
Aventis Systems Team
(866) 528-9313
Great vendor to work with
Our representative at Aventis always works to get us competitive pricing for products that we require. They keep in touch and make requests quick and easy. You will not find a better vendor that has your best interest in mind.
April 6, 2020
Unprompted review
Reply from Aventis Systems
Hey Zack!
We greatly appreciate your detailed feedback regarding your experience working with Aventis Systems. We are extremely glad to hear you enjoy working with your sales rep and he maintains excellent communication with you all.
Until next time,
Aventis Systems Team
(866) 528-9313
Reply from Aventis Systems
Hey Nick!
Thank you for taking the time to leave Aventis Systems your feedback. We are happy to hear you had a 5- star experience!
Until next time,
Aventis Systems Team
(866) 528-9313
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