Love the bike, especially the programmable boost levels. But I withheld a star because like so many other companies, you equipped these bikes with gearings that are grossly too high! A bike this... See more
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I Was Quite Heated About The Entire Situation With My "Clyesdale" . My Own Nickname For My Adventure 2 Fat Tire E Mountain Bike.a Only Cause How Things Led Up To Me Getting A Flat Tire. Having To Wal... See more
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I had a battery issue with my Pace 500-2 that was diagnosed during a troubleshooting session. A link was sent to replace the battery and I immediately ordered one. The order sat unfulfilled for a mont... See more
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This E-bike is living up to all my expectations. The battery lasts weeks, which makes it super easy for everyday rides without constantly thinking about charging. It tops out around 20 mph, but the... See more
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Company details
- #23 of 47 best companies in Bicycle Store
- #8 of 15 best companies in Bicycle Wholesale
- #14 of 29 best companies in Bike Accessories Store
- #35 of 49 best companies in Manufacturer
Written by the company
Ride more. Be happy. There is an undeniable joy in motion. We whole heartedly believe that every ride is an opportunity for our customers to change the way they experience the world.
Contact info
3040 Saturn St Suite 202, 92821, Brea, United States
- 866-300-3311
- info@aventon.com
- aventon.com
4.4
Excellent
5K reviews
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The Level bike I purchased 5 years ago is a high quality piece of equipment, I give it a 5 star rating. I currently have 8400 miles on the bike and was getting concerned about the battery life so I called your customer service to verify the purchase of a new battery. They sold me a new battery that would work for my level bike so I would have a back-up battery. When I tried the new battery it wouldn't work. The system (computer) wouldn't turn on. The new battery requires a wiring change. Final result is I have a new battery and I still love my bike but my original battery will no longer work after the wiring upgrade so I didn't end up with the back-up battery I wanted.
April 17, 2026
Reply from Aventon Bikes
Hi Jim,
We appreciate your feedback and are glad you love your bike! We regret that the new battery didn't work from the get-go. We see that our team was able to get you the updated terminal to ensure your bike is working well. Thank you for bringing this to our attention and we wish you many more miles!
Let us know if you have any other questions!
Thank you,
Aventon
Great bikes and great customer service
Great bikes and great customer service. Couldn’t be happier.
May 1, 2026
Unprompted review
Reply from Aventon Bikes
Hi Frederick,
We appreciate you sharing your thoughts! We are so happy to hear that you enjoy the bikes and the customer service.
Let us know if you have any other questions!
Thank you,
Aventon
The A1 controller is going to fail.
I guess my issue is that the Aventure A1 controller is going to fail. It apparently is inevitable. We have two A1s and absolutely loved them. At around 2K miles, my wife's A1 got an Error code 29, Over Voltage. The bike would not do anything with that code present. After days of trying different batteries, changing sensors, taking the controller apart to check for any evident damage, I finally concluded that the controller itself went bad inside somewhere. It would perform normal with a battery that only had a 60 % or less charge. Ordered a new controller for around 50 bucks and it fixed the problem. I thought, "things go bad, it's naturally going to happen".
Then the following year, my A1 controller did the exact same thing. Error 29, Over Voltage, with 3029 miles on it. 7 miles from home. The wife had to run home and get the truck because you can't pedal these fat tire bikes very far without power. I didn't even bother troubleshooting, I just ordered another one, but now they're almost $100 with shipping. But it fixed the problem. How long before it happens again?
We loved our A1s and rode the heck out of them but now am afraid to trust them because you never know when the controller is going to error again, leaving us stranded.
April 24, 2026
Reply from Aventon Bikes
Hi Barrcat,
We appreciate you sharing your experience regarding your controller concerns. We appreciate you sharing your experience about the error code and the impact on your rides. We want to see how we can assist you further and have tried reaching you by phone, but we were unable to connect.
We have followed up in an email, so please respond there if you have any other questions so we can assist you.
Thank you,
Aventon
I love my Level 3 Aventon bike
I love my Level 3 Aventon bike. The company support group has helped me three times with order issues and function questions, and has really shined.
April 24, 2026
Reply from Aventon Bikes
Hi Larry,
We're happy to hear that you love your Level 3 ebike! It's great to know our support team has been helpful with your order and function questions. We appreciate your positive feedback!
Let us know if you have any other questions!
Thank you,
Aventon
Aventon is the second E bike I ever…
Aventon is the second E bike I ever owned and I bought it used and it’s just an awesome bike. It works great. I would never get any other brand
April 24, 2026
Reply from Aventon Bikes
Hey Barry,
We're happy to hear you're having such a great experience with your e-bike! We appreciate you choosing our brand and your awesome feedback. Thanks!
Let us know if you have any other questions!
Thank you,
Aventon
Quality of products and delivery…
Quality of products and delivery service is excellent
April 24, 2026
Reply from Aventon Bikes
Hi Katherine,
We appreciate your positive feedback and are so glad to hear you had a great experience with our quality products and excellent delivery service!
Let us know if you have any other questions!
Thank you,
Aventon
Outstanding customer service
Broke the kick stand while unloading. Emailed Aventon got an immediate response. Ordered exact replacement and it shipped that day. They followed up to see if it was covered under the warranty but it was so inexpensive I had already just paid for it. Have had Aventon bikes for years and still have them all.
April 24, 2026
Reply from Aventon Bikes
Hi Guy,
We're happy to hear that we provided an immediate response and shipped your replacement kickstand quickly! We appreciate your continued loyalty to our bikes over the years and are grateful for your feedback.
Let us know if you have any other questions!
Thank you,
Aventon
Bought brake parts for my pace 500…
Bought brake parts for my pace 500 they they were a different brake system, and that was what my bike came with when new aventon sent me the wrong brake pads and rotor got through email. They put me in contact with the right source to get the right parts and refunded my money for the parts that I had received. It’s a pleasure doing business with Aventon my pace 500 now has 1500 miles and still going strong recommended thank you
April 23, 2026
Reply from Aventon Bikes
Hi David,
We hear your concerns regarding the availability of brake pads for your Zoom brakes, and while we may not have them in stock ourselves, we want to make sure you have the information you need to keep riding.
We have followed up on the email you sent this morning with the information you need. If you have any follow-up questions, please feel free to reach back out to that email.
We look forward to assisting you!
Thanks,
Aventon
Reply from Aventon Bikes
Hi Joel,
We're glad you found our service fast and great. We appreciate your feedback!
Let us know if you have any other questions!
Thank you,
Aventon
Reply from Aventon Bikes
Hi there!
We are sorry to hear you were not able to get a hold of us. We do see a couple of interactions in our system: one email where we were able to get back to you in a few minutes, as well as a registered attempted call at around 8:00 am. We are eager to help you, but please note that our phones are open Monday–Friday, 9:00 am–4:30 pm PST!
We will be reaching out to you shortly. If assistance is still needed, feel free to respond to our email!
We appreciate your feedback.
Thanks,
Aventon
Reply from Aventon Bikes
Hi JB,
We're happy you enjoyed your bike and found our team helpful. Thank you for the positive feedback regarding our company.
Let us know if you have any other questions!
Thank you,
Aventon
Pleasant Surprise
Parts were available, shipped and arrived quickly, and were priced very well, much less than I would be able to get them elsewhere. Was already very happy with Aventon but this improved my impressions.
April 23, 2026
Reply from Aventon Bikes
Hello!,
We appreciate you sharing your positive experience! We're happy to hear that the parts were available, shipped quickly, arrived promptly, and were priced well. Thanks for your feedback!
Let us know if you have any other questions!
Thank you,
Aventon
The people at Cyclerie in Erie Colorado…
The people at Cyclerie in Erie Colorado were great to work with as are the bikes we bought.
April 23, 2026
Reply from Aventon Bikes
Hi Dave,
We're happy you had a great experience with the bikes and the people at Cyclerie! We appreciate your positive feedback and thank you!
Let us know if you have any other questions!
Thank you,
Aventon
Exceptionanal Customer Service
Customer service was very kind and patient. They were right on top of it when I finally figured out what I was looking for. I recieved my part within a few days. Aventon Rocks!
April 23, 2026
Reply from Aventon Bikes
Hi Haunani,
We appreciate you sharing your positive experience! We're happy to hear that our team was kind, patient, and helpful in finding your part. Thank you for the great feedback!
Let us know if you have any other questions!
Thank you,
Aventon
Bought from Ride Roslyn Bike and Board…
Bought from Ride Roslyn Bike and Board in Roslyn, WA. Was able to test ride before purchase. Bikes were picked up completely professionally assembled. Folks there were awesome.
March 15, 2026
Reply from Aventon Bikes
Hi Rick,
We're glad you enjoyed testing the bikes and appreciate your recognition of the professional assembly. It's great to hear the shops team was awesome! Thanks for the positive feedback.
Let us know if you have any other questions!
Thank you,
Aventon
I love this bike!
I love this bike!! Easy to handle and great on the trails! I am able to lift the bike onto my bike rack.
April 2, 2026
Reply from Aventon Bikes
Hi Katherine,
We're happy you love the bike! It's great to know it's easy to handle, and suits your needs. Thanks for your positive feedback!
Let us know if you have any other questions!
Thank you,
Aventon
I’ve had my Aventon for over two years…
I’ve had my Aventon for over two years now a could not be more pleased. It is very comfortable and easy to use. Customer service is amazing. I highly recommend.
April 7, 2026
Reply from Aventon Bikes
Hey Jack,
We're happy to hear that you're pleased with your Aventon and find it comfortable and easy to use! We appreciate your kind words about our customer service and your recommendation. Thanks!
Let us know if you have any questions!
Thank you,
Aventon
Great personal customer service
Great personal customer service, selling quality products.
April 22, 2026
Reply from Aventon Bikes
Hi Kevin,
We appreciate your positive feedback and are so glad you enjoyed our products and our customer service team! Thanks!
Let us know if you have any other questions!
Thank you,
Aventon
Truly happy Aventon riders !My wife and I have had our Aventons for…
My wife and I have had our Aventons for over 3 years and love them . She having a Pace500 and me having a Sinch . If at some point we choose to upgrade we will definitely stay with the Aventons . Spending our winters in Fl. and summers in Mn. we have them in two extremes for weather . We are less than a mile from the gulf and still have no rust to speak off . That in itself is incredible let alone all we’ve done to them is replace brake pads and the cover for my battery charging port . We both have over 1,100 miles on them to date . Have not seen or checked out an e-bike that I would rather have .
April 22, 2026
Reply from Aventon Bikes
Hi Howard,
We're happy to hear that you and your wife are enjoying your Aventon e-bikes! It's great to know they've held up so well in different climates with minimal maintenance. Thank you for sharing your positive experience and your loyalty.
Let us know if you have any other questions!
Thank you,
Aventon
Shipped a used bike rack but was resolved quickly
The delivery was quick however when I received my hitch rack it had been used and was missing hardware. I contacted their customer service and it was resolved quickly and without headache. Once they shipped me the new one it was simple to assemble and fits my hitch well, although I don’t have a bike yet I feel that the rack would have no problem supporting the bike and seems well built.
April 21, 2026
Reply from Aventon Bikes
Hi There!,
We appreciate you bringing the initial issue with your hitch rack to our attention. We are glad our customer service team was able to resolve the situation quickly for you. Thank you for the positive feedback on the replacement and its assembly.
Let us know if you have any other questions!
Thank you,
Aventon
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