It was easy, professional and clear when I was unloading the information. Up loading the documents was easy and I knew what was out standing at all times. My Aviva is super with all the document... See more
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Review summary
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It was very easy to make contact with your company. The staff member was very helpful, courtious and explained everything to us. Any questions we had were fully answered and sugestions to improve/upgr... See more
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I’m an 80 yr old widow. My insurance had become very expensive. I summoned up the courage to contact Aviva Direct. The customer service team were absolutely wonderful. I explained from the get go... See more
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Aviva provide a great service with fantastic cover and I have found their customer service to be excellent. Huge thanks to Pauline who answered all my queries earlier this week. Nothing was a problem... See more
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Company details
Written by the company
At Aviva, we're here to help you protect what matters most. Whether it's your car, home, travel plans, or your family's future, we offer a wide range of insurance solutions designed to give you peace of mind. From life and mortgage protection to pensions and investments, we’re committed to helping you plan for a secure tomorrow. We even offer driving school services to help keep you safe on the road. At Aviva, we focus on making insurance simple and personal; while providing a service that delivers for our customers, so you can feel confident and financially protected every step of the way.
Contact info
Building 12, Cherrywood Business Park, Loughlinstown, D18 W2P5, Dublin, Ireland
- (01) 898 6000
- direct@aviva.com
- aviva.ie
4.5
Excellent
1K reviews
Asks customers to review
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Reply from Aviva Insurance Ireland
Hi Robert,
Thank you for giving Aviva Insurance a 5 Star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
A very competing quote and a very user…
A very competing quote and a very user friendly site to renew policy.
May 28, 2026
Reply from Aviva Insurance Ireland
Hi Patricia,
Thanks for giving Aviva Insurance a 5 Star rating, we really appreciate it. It’s great to hear such positive feedback, and we’re glad you had a good experience with us.
Take care
The Team at Aviva
Renewal cancelation - Policy Cancelation
I have a current policy with Aviva-Home insurance. All good except when I did my usual yearly pricing exercise and I found a cheaper policy. So I noticed that with Aviva they have this auto policy renewal. A bit annoying, but hey, I'll cancel the auto renewal on line. Nope, you can't you have to call them in person. So when we called, their wording is not great, they say you want to cancel your policy. The correct term should be "renewal". I feel that this narrative would alarm elder customers into to thinking that their current policy is getting cancelled. You can't cancel a policy if you have not purchased it yet, only the renewal workflow!!! Please change this to "Cancel Renewal" Aviva. Post "renewal" cancelation - the messages and emails do indicate that its the end of your current policy that it cancels. But, it is a tad misleading!
May 25, 2026
Unprompted review
Reply from Aviva Insurance Ireland
Hi Patrick,
We are sorry to hear about your experience, and we appreciate you taking the time to leave a review. Your feedback is important to us, and we’ll make sure it is shared with the right team so we can keep improving. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Great car and home insurance policies
Got insurance through their website very easy great price. Had experience with their staff last year fixed everything I needed fixing.
February 20, 2026
Reply from Aviva Insurance Ireland
Hi James,
Thank you for your 5 Star review of Aviva Insurance, we really appreciate it. It’s great to hear such positive feedback, and we’re grateful you took the time to share your experience. The team will be delighted to hear your comments.
Take care
The Team at Aviva
Breakdown assist
I used the breakdown assist option last Sunday, as of today my car still was not dropped to a garage. When I rang I was told it was not Aviva's problem. That it is outsourced. When I expressed I felt it was a poor service, I was told it's free so not really their service. Shocking customer support.
May 20, 2026
Unprompted review
Reply from Aviva Insurance Ireland
Hi Susan,
We are sorry to hear about your experience, and we appreciate you taking the time to leave a review. Your feedback is important to us, and we’ll make sure it is shared with the right team so we can keep improving. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Customer service
Grainne is staff tech was so helpful patient and kind. A pleasure to deal with. The first contact wasn't quite as helpful
May 15, 2026
Reply from Aviva Insurance Ireland
Hi John,
We are sorry to hear about your experience, and we appreciate you taking the time to leave a review. Your feedback is important to us, and we’ll make sure it is shared with the right team so we can keep improving. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Mohammed,
Thank you for giving Aviva Insurance a 5 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Thomas,
Thank you for giving Aviva Insurance a 5 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
Good value and easy to complete.
May 13, 2026
Reply from Aviva Insurance Ireland
Hi Daniel,
Thank you for giving Aviva Insurance a 5 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Bernard,
Thank you for giving Aviva Insurance a 5 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
Discrimination of EU drivers
We have recently moved to Ireland from Belgium with my wife and family, and have purchased a new vehicle.
We have been driving in Ireland for the last 6 months (on and off for the moving process) and 2 months full time (we moved permanently in early March 2026). We both had respectively 20+ years and 10+ years of driving experience with no claims proof, from a Belgian car insurance, and wanted to insure our vehicle with Aviva. The process was smooth, until the underwriters decided that the no claims proof was "invalid" for some obscure reason, and had us pay more than triple the initial quote and requested telematics to be installed, which was quite insulting given our combined driving experience with no claims. So much for the European Union "single market".
May 11, 2026
Unprompted review
Reply from Aviva Insurance Ireland
Hi Martin,
We are sorry to hear about your experience, and we appreciate you taking the time to leave a review. Your feedback is important to us, and we’ll make sure it is shared with the right team so we can keep improving. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Liam,
Thank you for giving Aviva Insurance a 5 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
Very smooth process to set-up home cover
May 8, 2026
Reply from Aviva Insurance Ireland
Hi Tony,
Thank you for giving Aviva Insurance a 5 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
I have now spent 2 hours trying to…
I have now spent 2 hours trying to renew my car policy online. Now I realise you need two platforms ie devices to complete the insurance. I hadn't downloaded the Aviva App so couldn't verify the push notification so had to then download the app on my laptop. Also I was given the quote for the car insurance BEFORE I was asked about my other insurance policies even tho' it said that having a second or more insurance policy would mean I'd get a reduction on the car insurance. In fact I have two household policies with Aviva but could only fill in one/ I dread having to go through all of this again when I come to insure these houses in July.
Ursula Foran
May 7, 2026
Reply from Aviva Insurance Ireland
Hi Ursula,
We are sorry to hear about your experience, and we appreciate you taking the time to leave a review. Your feedback is important to us, and we’ll make sure it is shared with the right team so we can keep improving. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Marian,
Thank you for giving Aviva Insurance a 5 Star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi,
Thanks for taking the time to leave us a review, we really appreciate it. We’re glad we could offer you a competitive price for the year. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Immediate response to my enquiry
Immediate response to my enquiry.
Transparent quote.
Ease of conducting transaction.
May 3, 2026
Reply from Aviva Insurance Ireland
Hi Walter,
Thanks for giving Aviva Insurance a 5 Star rating, we really appreciate it. It’s great to hear such positive feedback, and we’re glad you had a good experience with us.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Mairead,
Thank you for your 5 star review of Aviva Insurance, we really appreciate it. It’s great to hear such positive feedback, and we’re grateful you took the time to share your experience. The team will be delighted to hear your comments.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi (Name),
Thank you for your 5 star review of Aviva Insurance, we really appreciate it. It’s great to hear such positive feedback. We’re glad you were happy with the price and the website.
If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Cheapest on the market for my car…
Cheapest on the market for my car insurance. Also have the house insurance with them and my wife has her car insurance also.
March 1, 2026
Unprompted review
Reply from Aviva Insurance Ireland
Hi,
Thanks for taking the time to leave us a review, we really appreciate it. We’re glad we could offer you a competitive price for the year. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
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