Aviva Insurance Ireland Reviews 

1,397
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,297 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing, often finding it best available. Many highlight the exceptionally helpful, professional, and patient staff and customer service, who explain details clearly. The website and online processes are consistently described as easy to navigate, user-friendly, and efficient. However, some customers experienced difficulties with online renewals, citing complications and website errors, and reported unhelpful or unempathetic customer support. Additionally, some people were dissatisfied with pricing, noting that renewal quotes were higher than new customer offers and not always matched.

What people talk about most

Price

Users describe positive interactions with price, often finding competitive quotes and good savings,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, patience, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

Website

Customers had positive experiences with the website, finding it smooth, easy to use, and efficient for... See more

User experience

People report positive experiences with user experience, highlighting the website as smooth, easy to use, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was very fortunate to have Euan answer my call. He was very polite, professional and explained everything in great detail which was much appreciated. His help, knowledge and guidance ensured I sel... See more

Company replied

Rated 5 out of 5 stars

I called Aviva today to renew my car insurance not sure if I was going to stay with this company but I was lucky enough to have the pleasure of speaking with James. I find car insurance stressful a... See more

Company replied

Rated 5 out of 5 stars

It was easy, professional and clear when I was unloading the information. Up loading the documents was easy and I knew what was out standing at all times. My Aviva is super with all the document... See more

Company replied

Rated 5 out of 5 stars

It was very easy to make contact with your company. The staff member was very helpful, courtious and explained everything to us. Any questions we had were fully answered and sugestions to improve/upgr... See more

Company replied


Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Insurance Broker
  4. Insurance Company

Written by the company

At Aviva, we're here to help you protect what matters most. Whether it's your car, home, travel plans, or your family's future, we offer a wide range of insurance solutions designed to give you peace of mind. From life and mortgage protection to pensions and investments, we’re committed to helping you plan for a secure tomorrow. We even offer driving school services to help keep you safe on the road. At Aviva, we focus on making insurance simple and personal; while providing a service that delivers for our customers, so you can feel confident and financially protected every step of the way.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.5

All reviews

(1,397)

1,297 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service was efficient and friendly.

Service was efficient and friendly.

March 24, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi,
Thanks for giving Aviva Insurance a 5 star rating, we really appreciate it. It’s great to hear such positive feedback, and we’re glad you had a good experience with us.
Take care
The Team at Aviva

Rated 5 out of 5 stars

.............

.............. 10/10

March 20, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi Mart,
Thanks for giving Aviva Insurance a 5 star rating, we really appreciate it. It’s great to hear such positive feedback, and we’re glad you had a good experience with us.
Take care
The Team at Aviva

Rated 5 out of 5 stars

Lady I dealt {Aisling) with was very…

Lady I dealt {Aisling) with was very helpfull and easy to speak to and understand.

March 25, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva

Rated 5 out of 5 stars

House insurance obtained on-line.

Business (house insurance) was conducted on-line. Found website very easy to use. Cover obtained was very comprehensive and at a competitive price. On-line discount was very welcome.

March 20, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi,
Thank you for your 5 star review of Aviva Insurance, we really appreciate it. It’s great to hear such positive feedback. We’re glad you were happy with the website
If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva

Rated 5 out of 5 stars

Easy and competitive

Easy and competitive

March 20, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi,
Thank you for giving Aviva Insurance a 5 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva

Rated 5 out of 5 stars

Spoke with a lovely lady

Spoke with a lovely lady. Very helpful and understanding

March 25, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi Helen,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva

Rated 1 out of 5 stars

I spent 3 weeks forwarding a no claims…

I spent 3 weeks forwarding a no claims bonus. Originally the issue was that the no claims bonus was sent via e mail as format received from my former insurance company. Rectified this and queried a no fault claim on my NCB. This was furnished. Then a query that my former insurance company hadn't depicted a log on the NCB that they sent. Then the query on the claim had to be expanded upon by my former insurance company. 10 emails 20 phone calls later it was resolved. In the interim I was informed that I could drive with no insurance disc displayed. Aviva stated you can get the Garda to phone them if my car was stopped. I explained to Aviva that Aviva are not available after 4 pm or weekends and it was an offence under section 41 road traffic act and my car would be seized and towed away.Aviva didn't understand this

March 20, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi Pat,

We are sorry to hear about your experience, and we appreciate you taking the time to leave a review. Your feedback is important to us, and we’ll make sure it is shared with the right team so we can keep improving. If there is anything else you need, we’re always happy to help.

Take care
The Team at Aviva

Rated 5 out of 5 stars

Cathal was an excellent help

Cathal was an excellent help. He was very patient and answered all our questions. It was so easy to get our policy and it is great value, thank you.

March 25, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi Michael,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva

Rated 5 out of 5 stars

Friendly efficient service

Clear concise information given and minimal on hold time

March 20, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi Caoimhe,
Thank you for your 5 star review of Aviva Insurance, we really appreciate it. It’s great to hear such positive feedback, and we’re grateful you took the time to share your experience. The team will be delighted to hear your comments.
Take care
The Team at Aviva

Rated 5 out of 5 stars

All good experience

All good experience, both price and service.

March 20, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi Paul,
Thank you for giving Aviva Insurance a 5 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva

Rated 5 out of 5 stars

Great quote and seamless task to setup…

Great quote and seamless task to setup account and get documents.

March 25, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi Frances,
Thank you for giving Aviva Insurance a 5 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva

Rated 5 out of 5 stars

Easy

Good price. Easy to get quote on web page.

March 24, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi Michael,
Thank you for giving Aviva Insurance a 5 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva

Rated 5 out of 5 stars

price

price, and customer care was excellent

March 25, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi Tony,
Thank you for your 5 star review of Aviva Insurance, we really appreciate it. It’s great to hear such positive feedback. We’re glad you were happy with the price and customer service.
If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva

Rated 5 out of 5 stars

Very good service

March 20, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi Patrick,
Thank you for giving Aviva Insurance a 5 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva

Rated 5 out of 5 stars

Very professional service and helpful…

Very professional service and helpful staff

March 20, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi Kieran,
Thank you for your 5 star review of Aviva Insurance, we really appreciate it. It’s great to hear such positive feedback, and we’re grateful you took the time to share your experience. The team will be delighted to hear your comments.
Take care
The Team at Aviva

Rated 5 out of 5 stars

Good Experience

Easy to use. Cheapest quote I got. No issues

March 20, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi,
Thank you for giving Aviva Insurance a 5 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva

Rated 5 out of 5 stars

Easy to navigate the questions

Easy to navigate the questions

March 23, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi Pj,
Thank you for giving Aviva Insurance a 5 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva

Rated 5 out of 5 stars

Very easy efficient service

Very easy efficient service

March 25, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi,
Thank you for giving Aviva Insurance a 5 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva

Rated 5 out of 5 stars

It was fantastic..

It was fantastic... so easy and time consuming...
Thank you

March 25, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi Bincy,
Thanks for giving Aviva Insurance a 5 star rating, we really appreciate it. It’s great to hear such positive feedback, and we’re glad you had a good experience with us.
Take care
The Team at Aviva

Rated 5 out of 5 stars

Very easy process

Very easy process, by far the most competitive on the road.

March 20, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi,
Thanks for taking the time to leave us a review, we really appreciate it. We’re glad we could offer you a competitive price for the year. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva

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