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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their engaging, funny, and professional approach, which significantly enhances the overall experience. The service provided is frequently highlighted as excellent, with many people appreciating the seamless organization, clear communication, and the ability to accommodate changes. Consumers also found the booking process to be very easy and smooth, making the initial steps stress-free. Many reviewers expressed that the holidays and events organized were incredibly fun, interactive, and a great way to bring teams together, even in virtual settings.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the hosts and facilitators for... See more

User experience

People report positive experiences with the user experience. Customers describe events as an "absolute blast... See more

Service

Users describe positive interactions with service, highlighting excellent organization and communication from... See more

Booking process

Consumers find the booking process to be a pleasure. Many reviewers highlight how easy it was to book and... See more

Holidays

Customers consistently note positive experiences with holidays. Many reviewers expressed excitement about... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris was absolutely awesome on the night — everything ran smoothly and every single person loved it! A lot of people weren’t convinced beforehand about how well a virtual race night would work, b... See more

Company replied

Rated 5 out of 5 stars

Our team truly enjoyed the event and it was perfectly executed from start to finish. Everyone got their supplies ahead of the meeting, the host was kind and engaging, and I was impressed by the fact t... See more

Company replied

Rated 5 out of 5 stars

It’s always a little nerve-wracking signing up for something online these days. You do your homework, but there’s still that moment of “is this legit?” Avva Experience is absolutely legit. Their... See more

Company replied

Rated 5 out of 5 stars

We had so much fun playing the Time Travel Game Show! The host was incredibly engaging and funny, keeping everyone involved the entire time. Booking was easy, and Avva’s communication before and after... See more

Company replied


Company details

  1. Event Management Company

Written by the company

Trusted by some of the biggest names in the corporate world, we pride ourselves in delivering the best virtual, hybrid and in-person experiences for corporate events.


Contact info

4.8

Excellent

TrustScore 5 out of 5

244 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

A real party on Zoom!

The Drag Queen Bingo was undoubtedly the closest thing to a party you could get on Zoom. Charlie Hides was a brilliant host; professional, fun, entertaining, hilarious and enthusiastic. Just what was needed to bring some Christmas cheer back and thoroughly enjoyed by our 125 attendees. The team at AVA were also excellent and highly professional. Highly recommended for large groups.

December 16, 2020
Unprompted review
Rated 5 out of 5 stars

Online horse racing

We chose the online horse racing for our virtual Christmas party. It was great fun and really easy to join and take part.

December 16, 2020
Unprompted review
Rated 5 out of 5 stars

Best gameshow event ever!

I had booked the Ultimate Gameshow experience as a virtual Christmas party event, in lieu of an in-person party due to Covid-19, and was extremely satisfied with its success. It was a great way for us to have a bit of fun and interact with others virtually. The whole process from start to finish was seamless, the team were very well prepared and were always on hand to answer questions. Laurence was a great host, he made the evening enjoyable and had us laughing from start to finish. The range of different tasks were great, some very different as it was not your standard gameshow quiz - was definitely a great way to end a difficult year for most. I only wish we could do it again! Would thoroughly recommend it to anyone, and have done so already to everyone and anyone who will listen!

December 15, 2020
Unprompted review
Rated 4 out of 5 stars

Good event

Good event, organisation was a little untidy but we got there. Friendly staff who did everything they could to get the event up and running

December 15, 2020
Unprompted review
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Rated 5 out of 5 stars

Had a great experience with AVA…

Had a great experience with AVA Experience. They were quick to reply and help with my query, payment was easy and event set up was clear.
We completed the online escape room which I would really recommend. We worked in teams which was a really nice way to get everyone involved (not like on a big team zoom call!) and also added a good element of competition!
100% recommend and would certainly book through them again.

December 14, 2020
Unprompted review
Rated 5 out of 5 stars

Seamless corporate event experiences

I worked with Ava to arrange and host a series of virtual Christmas activities and events with my company, and it was a superb experience. The team were communicative, dependable and flexible, and they executed against our ambitions seamlessly.

Ava helped us design a bespoke festive gift hamper for every colleague, coordinating everything from its contents, to the packaging and shipping (international and domestic), which happened exactly as expected.

The team also worked with us arrange a series of virtual wreath-making workshops with an independent supplier. The whole company provided glowing feedback on the workshops, which were outstanding - informative, relaxed, and zero logistical issues. shipping them nationally and internationally.

Stellar job all round and wouldn't hesitate to recommend Ava.

December 9, 2020
Unprompted review
Rated 1 out of 5 stars

TERRIBLE customer service. AVOID.

I bought a voucher from AVA Experience months ago, which I can sadly no longer use due to personal reasons, and have been trying to contact them for weeks with zero reply. I've emailed their address "info @ avaexperience.com" many many times, I've tried to contact them with their "online chat platform" for weeks but none of my messages have been seen/read, via Facebook and Instagram, but no-one has bothered replying to me for weeks! Avoid them at all costs. What a ridiculously poor customer service. That's £60 I feel I won't get back. They don't have a phone number, and I can't think of any other way to try contacting them.

December 9, 2020
Unprompted review
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Rated 5 out of 5 stars

With 2020 being the year of no physical…

With 2020 being the year of no physical parties, this was without a doubt the best option we could have gone for! Drag bingo with 67 people was absolutely hilarious! Charlie Hides was a great host and the feedback we had off people was brilliant. Everyone really enjoyed themselves. Would highly recommend!

December 8, 2020
Unprompted review
Rated 5 out of 5 stars

Really fun night!

Booked AVA for the Bloom & Wild Christmas party this year and it was a huge success. Was a bit sceptical about how a virtual party would run, but the team organised everything for us and were so well prepared for everything. We had the Cocktail masterclass which was so insightful and interesting, and the ceramics workshop which people loved. Then we had the gameshow after which was so silly and fun! The reviews from the team were great and it was a really fun evening. Would highly recommend!

December 7, 2020
Unprompted review
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Rated 5 out of 5 stars

Virtual Wreath Making

We hosted a corporate event for some of our key clients in Birmingham who we haven't been able to see for the majority of 2020, in the form of virtual wreath making. The event organisation was seamless in that it involved shipping 23 wreath kits to various addresses across Manchester and Birmingham. The host on the day was extremely informative and the produce was fantastic. With lots of insight as to how the produce was ethically sourced from various parts of the country. The event was a great success with many emails received from our clients praising the ability to bring some good cheer and festive feeling into their living rooms at a time when fun and client entertainment is hard to come by. I would highly recommend.

December 7, 2020
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible! They have not been helpful during lockdown and they have no way of you contacting them. There is no email, no telephone number, only a chat function which they do not reply to. So you can not talk to them about any queries regarding what you have booked and during lockdown, as our experience got cancelled they did not reply to provide a refund, even though they have a 14 day deadline to receive one (which consequently has passed even though I had got in contact with them within the week). Definitely not to be trusted!

December 1, 2020
Unprompted review
Avva Experience logo

Reply from Avva Experience

Hi Melissa

I'm so sorry for the issues you had with your voucher.

I can see that a refund has been processed for your voucher as you requested this within the 2-week deadline so trust the matter is now resolved.

The Avva Team

Rated 1 out of 5 stars

Great experiences; shame about the horrific (and nonexistent) customer service

I have used AVA several times and in all honesty have been really impressed with the value and the experiences.

However, I bought an experience at the beginning of the year and due to covid could not redeem the voucher - totally understandable and I emailed to see what the options would be when everything was open again. I received no reply.

It has now been months and I decided that I would like a refund on the voucher as I have no idea when I would be able to use it, or even if the company the experience was with is actually trading anymore!

I have tried to contact many times by email, messenger etc and no reply. So disappointing and really terrible customer service.

November 26, 2020
Unprompted review
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Rated 5 out of 5 stars

Great Virtual Experience

Great Virtual Experience
I booked through AVA Experience and Twist for a virtual cocktail making class. I cannot recommend this enough, the packages were really professional and included our company logo, the communication with Chris at AVA was always quick and easy, Matt the mixologist for the event was brilliant too! I will 100% be booking through AVA again!

November 26, 2020
Unprompted review
Rated 5 out of 5 stars

A Fab 90 minute cocktail masterclass!

A fab 90 minute cocktail masterclass. Very enjoyable. Great host. The ingredients were posted out with our Company branding, which was a really nice touch. The team at Ava were great and it was a very smooth booking process. Would thoroughly recommend.

October 27, 2020
Unprompted review

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