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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their engaging, funny, and professional approach, which significantly enhances the overall experience. The service provided is frequently highlighted as excellent, with many people appreciating the seamless organization, clear communication, and the ability to accommodate changes. Consumers also found the booking process to be very easy and smooth, making the initial steps stress-free. Many reviewers expressed that the holidays and events organized were incredibly fun, interactive, and a great way to bring teams together, even in virtual settings.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the hosts and facilitators for... See more

User experience

People report positive experiences with the user experience. Customers describe events as an "absolute blast... See more

Service

Users describe positive interactions with service, highlighting excellent organization and communication from... See more

Booking process

Consumers find the booking process to be a pleasure. Many reviewers highlight how easy it was to book and... See more

Holidays

Customers consistently note positive experiences with holidays. Many reviewers expressed excitement about... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris was absolutely awesome on the night — everything ran smoothly and every single person loved it! A lot of people weren’t convinced beforehand about how well a virtual race night would work, b... See more

Company replied

Rated 5 out of 5 stars

Our team truly enjoyed the event and it was perfectly executed from start to finish. Everyone got their supplies ahead of the meeting, the host was kind and engaging, and I was impressed by the fact t... See more

Company replied

Rated 5 out of 5 stars

It’s always a little nerve-wracking signing up for something online these days. You do your homework, but there’s still that moment of “is this legit?” Avva Experience is absolutely legit. Their... See more

Company replied

Rated 5 out of 5 stars

We had so much fun playing the Time Travel Game Show! The host was incredibly engaging and funny, keeping everyone involved the entire time. Booking was easy, and Avva’s communication before and after... See more

Company replied


Company details

  1. Event Management Company

Written by the company

Trusted by some of the biggest names in the corporate world, we pride ourselves in delivering the best virtual, hybrid and in-person experiences for corporate events.


Contact info

4.8

Excellent

TrustScore 5 out of 5

244 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent

Excellent, entertaining and engaging. We booked around 6 events with AVA and each one was so much fun and very well organised!

February 1, 2021
Unprompted review
Avva Experience logo

Reply from Avva Experience

Hi Sibel,

I am delighted that you have enjoyed all of your events organised with Avva! We look forward to working with you again!

Thank you,
The Avva Team

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Rated 5 out of 5 stars

Virtual magician

We booked Paul Fowler the virtual magician for staff member's 20th work anniversary. It was great fun and very interactive would recommend it.

January 11, 2021
Unprompted review
Avva Experience logo

Reply from Avva Experience

Hi Caroline,

I am delighted that you enjoyed your Magic Show with Paul!

Thank you,
The Avva Team

Rated 5 out of 5 stars

Great virtual team party

Great virtual team party. A*

January 8, 2021
Unprompted review
Avva Experience logo

Reply from Avva Experience

Hi Gavin,

I am so glad you enjoyed your virtual team party!

Thank you,
The Avva Team

Rated 1 out of 5 stars

Virtual quiz

We used this company for a corporate event in December. The event itself was managed by Sam who massively let us down through the whole process. We addressed at the time we wanted the event to run smoothly as in these challenging times it was to cheer everyone up and of course we would normally have celebrated in person. The event was unorganised from day 1. We spent time before the event as instructed putting people into break out groups which the hosts on the day knew nothing about. The event was last starting as the hosts were not prepared. We were not advised that certain web browsers would stop the event functioning which meant the event itself was over 20 minutes late starting. Mid way through the event people were kicked off the system and then put back into any break out room, meaning they were no longer with the people they had been with from the start. We had cocktails delivered as part of the event some cocktails didn’t turn up and one person even stated they had an allergy to alcohol but were sent one containing alcohol. I wouldn’t recommend using this company.

January 8, 2021
Unprompted review
Avva Experience logo

Reply from Avva Experience

Hi Anon

We're extremely sorry that you encountered issues with your event.

You should have been sent detailed instructions with regards to browser and joining requirements and I'm sorry if this was not the case.

We did encounter some significant disruption to our delivery services over the Christmas period as a result of a combination of the pandemic, Christmas and Brexit. We had plans in place to deal with the peaking demand but these were stretched beyond capacity and we take full responsibility for the fact this impacted your event.

I believe from the nature of your complaint that we have already provided a refund but do reach out to us directly if that is not the case.

Finally, Sam is a fantastic member of our team who is consistently singled out for praise by our clients. I'm sorry in this instance you felt let down by him but many things were out of his control.

Rated 5 out of 5 stars

Ultimate Gameshow Quiz - Virtual Staff Party

Fantastic virtual evening for our employee Christmas party. From start to finish Ava were professional and responsive. We were given plenty of time to 'test the tech' with our staff beforehand which allowed for a smooth event with plenty of support on the night.
The 'host' was the ultimate professional and ran the event with huge enthusiasm which rubbed off on everyone (along with the alcohol - us not them :o) I would highly recommend using Ava Experience and will certainly look to use them again for either a virtual or in-person event.

January 6, 2021
Unprompted review
Avva Experience logo

Reply from Avva Experience

Hi Mandy,

I am so glad to hear that you all enjoyed your Ultimate Gameshow experience! We look forward to working with you again!

Thank you,
The Avva Team

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Rated 5 out of 5 stars

Excellent Virtual Cocktail making experience

Excellent Virtual Cocktail making experience. Our Guide was very knowledgable with some great stories to tell and made it a very interactive experience. There were only 9 couples so we wondered if it would work but it was very interactive and everyone interacted well. Despite being virtual we all feel that we had had a good night out!

January 4, 2021
Unprompted review
Avva Experience logo

Reply from Avva Experience

Hi John,

I am delighted to hear that you all enjoyed you virtual Cocktail Masterclass and that it brought you all together!

Thank you,
The Avva Team

Rated 4 out of 5 stars

We booked a cocktail event through AVA…

We booked a cocktail event through AVA Experience for our Work Xmas party. Initial contact with them was impressive and well organised, so much so we didn't hesitate to book and were very excited for the event.

Unfortunately the co-ordination of the event was quite the opposite:
- We had been given the option to 'personalise' our cocktails with names that were relevant to our company. We loved this idea but when the kits arrived there was no 'whats in your box' card nor did our host even mention the names. This was really dissapointing.
- The kits arrived 2/3 days late, meaning we had to re-arrange our whole event. The event had been in our teams calendars for months and after such a tough year, it was such a shame to have to tell everyone (The day before) that the event needed to be moved, causing disappointment and frustration for everyone. I understand this was a courier issue and Ava did what they could to get our event booked back in which I was grateful for. I do believe this could have been avoided if kits were sent our earlier and there was better communications (Both internal and external).
- We were promised our event would be hosted by Twist London's owner as to compensate for our bad experience with the delivery of the kits but he wasn't our host when the event started - our host was good but it was a little disappointing we didn't get the owner.
- Our host (Who was great!) seemed very disorganised and flustered at the start of our event. He didn't actually have the ingredients with him until the 2nd drink which made it hard to follow. His excellent hosting skills fortunately aided him in this and he carried the event like a pro.

All in all the team enjoyed the event but we were left feeling a little flat after all the stress and disappointment we felt in the lead up to it. I should add I've since spoken to the team who have offered a discount if we were to book again.

I'd like to shout out Samuel McCarthy. He worked tirelessly in sorting out a new date for us when everything went wrong. Thanks Sam.

January 4, 2021
Unprompted review
Rated 5 out of 5 stars

It was an excellent experience that…

It was an excellent experience that flew by! Everyone messaged me afterwards saying how much fun they had and we all felt that Charlie was so engaging and inclusive and made everyone on the call feel involved.

December 23, 2020
Unprompted review
Rated 5 out of 5 stars

Xmas online gameshow

I organised the online gameshow at fairly short notice and the team were very accommodating. Response times were quick, everything was explained clearly and our team really enjoyed the event.

December 21, 2020
Unprompted review
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Rated 5 out of 5 stars

We used ava experience for the first…

We used ava experience for the first time  for our virtual xas party, communication was excellent from initial enquiry until the end of the party. The Hosts were ace and got everyone engaged and entertained us all. would highly recommend it. Rachell - Wattbike

December 21, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent quality both of experience and service

The experience that we did (virtual magic show) was excellent – we’ve had great feedback from our guests. Paul Fowler was excellent and pitched everything really well for the audience - very impressive. The team at Ava Experience were also great – extremely responsive, helpful and professional. It was great value for money. We’d definitely recommend both Paul and Ava Experience to others.

December 21, 2020
Unprompted review
Rated 5 out of 5 stars

The Bingo was fab!!!

The Bingo was fab - Charlie was absolutely hilarious, and made sure to keep the whole group engaged throughout. I would highly recommend.

December 21, 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic!

I was really skeptical at how a magic show would translate into a virtual environment but I was blown away by Paul! He made it really interactive and fun. As well as showcasing his exceptional skills and talent. Paul made our Christmas party!

December 21, 2020
Unprompted review
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Rated 5 out of 5 stars

Absolute Magic Online

For our works Christmas Do, online this year due to Covid, we engaged the Magician Paul Fowler. He was incredible , his tricks, persona and the whole show , thoroughly engaging and mesmerising, 100% recommended, cannot wait to do it again

December 18, 2020
Unprompted review
Rated 1 out of 5 stars

Disappointing experience that nearly ruined Christmas party

Disappointing experience, endangered the whole Christmas party. Though the offer on the website is great, their client service is below par to say the least. I asked to set up a call to go over some options, but was told we could only chat via email as they were "too busy". They also said they can't take reservations, only bookings directly. We sorted everything out ourselves, sent them an email with the date and time we wanted as well as specifications. They confirmed but with the wrong time (i had specified CET yet they wrote BST), when i replied to correct this (minutes after) they said they were fully booked, leaving me hanging with no alternative for our Christmas party with only a week and a half to go. Really frustrating experience as i'd loved to work with them for numerous occasions. We ended up having to go for a competitor company charging 10x what ava would have.

December 17, 2020
Unprompted review
Avva Experience logo

Reply from Avva Experience

Hi Annelies

We're so sorry that you had issues booking in over the Christmas period. Due to unprecedented demand our service fell short of what we expect and usually deliver consistently.

We appreciate this doesn't make up for the issues you had and once again our apologies for that.

The Avva Team

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Rated 5 out of 5 stars

We worked with Ava to arrange and…

We worked with Ava to arrange and deliver three virtual Christmas escape room events. All three session took place on same day, which gave all of our Global team the opportunity to take part.

The team were timely, in responding to any questions I had in advance and on the day and were flexible when dealing with last minute requests.

On the day of the sessions the team delivered with enthusiasm and great energy. The sessions were really well received by our colleagues.

Constructively, the only slight issue that arose was the need to appoint 'operators' prior to each session. However, the organisers were flexible in approach and it was not an issue the participants would have been aware of. Thank you for a great experience!

December 17, 2020
Unprompted review
Rated 5 out of 5 stars

Alternative work Christmas lunch

We had an alternative work Christmas lunch, in the form of the cocktail masterclass. Great event. There were 16 of us, all good feedback from everyone. Really nice cocktail box that came out to everyone before the event. The host was really friendly and knowledgeable. Nice and relaxed, and we all picked up a little something, even if it was a slight hangover!

December 16, 2020
Unprompted review

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