My very first time using another supplier of essential oil in a very long time, I'm happy to report the Patchouli oil ordered & received matched the high quality that I'm used to & I'm more than... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ordered 5kg shea butter (to be send from the Eastern states of Australia to Perth) and it arrived in a week. That impressed me because if you order from the other side of the country it usually ta... See more
AWO has the particular (unusual) oil we were needing and shipped it without delay. The product is both high quality and beautiful and we are very happy to have discovered this company. Many thanks.
I have been buying my oils from AWO for many years; the products and service are incredible. I highly recommend all of the products. I'm a loyal customer, would not buy anywhere else. And of course,... See more
Company details
Written by the company
Australian Wholesale Oils Pty Ltd (AWO) is your friendly and helpful supplier for all your aromatherapy and natural DIY ingredients. Our aim is provide an exceptional customer experience by providing quality products, helpful education and a wide product range. So why not ditch your overpriced, internationally owned supplier who treat you like a number, rather than a partner - and give our Aussie owned and run business a go.
Contact info
Unit 3, 13 South Street, 2116, Rydalmere, Australia
- 1300 617 427
- awo.com.au
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
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Great product and great service.
December 18, 2024
Helped with hives rash
I've had a positive experience with this product. I have sensitive skin and had suffered an outbreak of hives. Almost all healed. I will buy again.
November 17, 2024
The customer service over the phone was…
The customer service over the phone was detailed and helped me make the correct choice and the product was delivered in the required time.
December 18, 2024
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Excellent to the max
Made my purchase, received quick delivery of my goods. The product is true to the description and smells absolutely amazing.
November 17, 2024
Seem to be high quality essential…
Seem to be high quality essential oils...I can tell by just smelling them as I've used oils for about 40 yrs!
Reasonable market prices, quick well packed delivery. My 2nd order from AWO. Loyal customer now :-)
November 17, 2024
User friendly website with Easy to find…
User friendly website with Easy to find products. Delivery time is fast and all correct items.
November 17, 2024
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Refusing to help
I purchased some Olivem 1000 from this company and it didn't emulsify my creams. I've been using it for years without a problem so I called the company and the woman on the phone told me they are no longer stocking Olivem. I asked her why, and she danced around the question like a politician. I've had to get some expressed from another company to fill my Christmas orders. They are refusing to give me a refund, so it's over $80 own the drain. Pathetic customer service. Have found a new, much more honest supplier.
Edit. I have stored the product correctly, in a cool dark place. It's been a year since I bought it because I stocked up when I could. It seems they don't believe me when I tell them I stored it properly. And thanks for emailing me, saying you hope I've had a 'wonderful afternoon' A wonderful afternoon doesn't involve being ripped off and treated poorly by a company you have trusted with your business. Interesting also, that they'd send me a sarcastic email. They have so much to learn about real customer service
December 4, 2024
Unprompted review
Reply from Australian Wholesale Oils (AWO)
Hi Piri,
Thanks for your review. We are sorry to hear that you have not been satisfied with your recent contact with our customer service team.
We have unfortunately been no longer able to source this product from our regular supplier. Whilst we have tried alternative suppliers, we have made a decision to no longer stock this product but have replaced it with a product called Natural Emulsifying Wax (PolyAquol 2W). This product has very similar properties as an all- naturally derived, Polyglycerol based self-emulsifier ideal for O/W emulsions.
We also note that you purchased the Olivem 1000 nearly 12 months ago. Whilst the product is still within its recommended re-test date, we are unable to confirm how it has been stored. We have also made suggestions on why your creams have not emulsified, and hope that whilst you advised you have used this ingredient within the same formulation with success in the past, we are confident in the ingredient we have supplied.
We appreciate your understanding.
Kind Regards, AWO Team
Great product and reasonably priced
Great product and reasonably priced. Delivered quickly.
November 17, 2024
Good experience Great product price and fast delivery.
Great product price and fast delivery.
November 17, 2024
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Love my Oils
The website is so descriptive and explains in detail the products which helps to find the right product for you. The products themselves are of a high quality and I just love using them.
October 18, 2024
Such great products
Such great products - especially the Vanilla Butter. Customer service is also super dooper.
October 18, 2024
Essential oils
Order came very quickly, essential oils very great but the bush mint wasn’t very strong the others were great. The electric black round diffusers where you place oils in not that great burns very quickly tried to add a teaspoon of water but that wasn’t effective so not real happy with that. They have sent a return package if I want to send it back.
Even though the oils were great, I have brought better ones than this, but these ones were at a good price
October 18, 2024
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Disappointing Customer Service.
I have had a very disappointing experience with this company. I bought some Sandalwood Oil and 6 spray bottles.
The Sandalwood has a very different aroma from my previous purchases ...they were unable to take a return as I had opened the bottle...and I do accept that...but I also made a mistake in the type of nozzle that I ordered for the spray bottles, and they are refusing to exchange them for the correct spray nozzles. This is aggressive customer service...and I would avoid using this company in future.
October 25, 2024
Unprompted review
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