Solid quality, beautiful pants but honestly such a shame that you can’t order jeans in different lengths
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I chose the clothes according to the size chart provided. When I received the product, I was disappointed because the size chart was completely inaccurate. As a result, I had financial losses because... See more
Company replied
The Orbit B Bird sneakers that I bought are beautifully designed. However, they are also extremely uncomfortable to wear for more than a couple of hours at a time. I wore them to work yesterday, and m... See more
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I recently purchased the Axel Arigato Atlas sneakers and overall had a smooth experience with the ordering and shipping process. The shoes look great, very stylish and well-made from a design... See more
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Company details
Information provided by various external sources
AXEL ARIGATO - Handcrafted Designer Sneakers for Men and Women. Free shipping outside EU.
Contact info
Sweden
- axelarigato.com
3.6
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was perfect
Everything was perfect. The shoes are great, exactly as described, and the whole process went smoothly. Logistics were excellent too: fast delivery, good packaging, and no issues at all. I’m very satisfied.
April 7, 2026
Unprompted review
Reply from Axel Arigato
Hi Igor,
Thank you for your kind review! We’re glad you’re happy with the shoes and that delivery and packaging met your expectations. Enjoy your purchase!
Warm regards, Team Axel Arigato
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Comfy gorgeous trainer
Firstly my trainer is super comfy and gorgeous, lovely and wide and soft. Delivery fast and efficient. Not sure I needed all the fancy paperwork and envelope it came in. I just ended up putting it in recycling. Perhaps less paperwork in the first place?
April 2, 2026
Unprompted review
Reply from Axel Arigato
Hi Chattem,
Thank you for your review! We’re really happy to hear you love the trainers and that delivery was fast and smooth.
We also appreciate your feedback on the paperwork, reducing unnecessary materials is something we’re actively working on.
Enjoy your new trainers!
Warm regards, Team Axel Arigato
UPS is a terrible delivery service for…
UPS is a terrible delivery service for international delivery. There is no way to reach them, they have no way of contacting you. Delivery was attempted 3 times, but I was never notified and no attempt was made to leave the package in the lobby. The only solution that was given was for Arigato to resend, so now delivery will be made, maybe this month, who knows. Very poor experience with delivery, will heavily impact my decision to buy Arigato in the future.
EDIT: The shoes are amazing. If AA get rid of UPS as their courier, this is a five star.
April 5, 2026
Unprompted review
Reply from Axel Arigato
Hi Benjamin,
Thank you for sharing your experience, we’re truly sorry for the frustration caused by the delivery. While UPS handles the delivery, we fully understand that this reflects on us, and we apologize for the inconvenience and lack of communication you encountered, and appreciate you sharing the feedback with us.
We’re glad a replacement is on the way, and we hope you will enjoy your purchase. Our customer support team is available if you have any additional questions or concerns.
Warm regards, Team Axel Arigato
Difficult return
I returned the sneakers because they were too big and I have no news, no follow-up of this return and especially no refund.
March 15, 2026
Unprompted review
Reply from Axel Arigato
Hi,
We’re very sorry to hear that you´ve not received and update regarding your return. We understand how frustrating this is and apologize for the inconvenience.
Please contact our customer service team with your return details so we can resolve this as quickly as possible.
Kind regards, Team Axel Arigato
Reply from Axel Arigato
Hi Tobias,
Thank you for the lovely review! We are very glad to hear that you are happy with your purchase, both in regards to the quality and the fast delivery!
Best,
Team Axel Arigato
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Keine Reaktion
Hi Gökhan,
Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience didn’t meet your expectations.
We appreciate you raising your concerns, and we want to make sure they are properly reviewed. To give you a precise and personalised assessment of the issue, our team is continuing the conversation with you via email, where we can look into the details together.
Kind regards, Team Axel Arigato
Hallo, ich habe
Immer noch keine Rückmeldung erhalten und warte immer noch
April 2, 2026
Unprompted review
I thought it was free shipping but when…
I thought it was free shipping but when I received the item - UPS request an extra $50 USD from me
March 24, 2026
Unprompted review
Reply from Axel Arigato
Hi,
Thank you for your review, and we´re really sorry to hear that you were asked to pay an additional fee upon delivery. For orders to the USA there should be no extra import charges.
We ask that you reach out to our customer support team so we can look into this for you.
Thank you for letting us know, and again, we apologize for the inconvenience!
Kind regards, Team Axel Arigato
First time buyer
First time buyer. Very pleased with the quality and comfort.
March 31, 2026
Unprompted review
Reply from Axel Arigato
Hi Joshua,
Thank you so much for your kind review. We're so happy your first purchase met your expectations in both quality and comfort. We hope this is just the beginning of many great experiences with us!
We look forward to welcoming you back again soon!
Best,
Team Axel Arigato
When my package was delivered
When my package was delivered, I had to write a check to the delivery company because of an extra import fee. I wasn't expecting that, and luckily, I was home for the delivery otherwise it would have been delayed. Why wasn't that fee included during checkout? Annoying
March 20, 2026
Unprompted review
Reply from Axel Arigato
Hi Doug,
Thank you for taking the time to share your experience. We’re really sorry to hear about the unexpected import fee and the inconvenience this caused at the time of delivery, we completely understand how frustrating that can be.
We’ve reached out to you directly via email to look into this and assist further, so please check your inbox.
Best,
Team Axel Arigato
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Reply from Axel Arigato
Hi,
We´re so glad to hear that you are happy with the product you purchased!
Thank you for shopping with us.
Kind regards, Team Axel Arigato
Reply from Axel Arigato
Hi Luc,
Thank you so much for your review!
We’re so glad to hear you love the shoes and that you were happy with the quality and fast delivery. We hope to see you again soon!
Warm regards, Team Axel Arigato
Trainers not arrived.
Review 2 - I would give zero if I could, I have placed an order over a week ago, the parcel tracking hasn’t moved, parcelforce are blaming axel arigato, and axel arigato are blaming parcel force.. so I’m left having paid £250, and 8 days after buying a next day delivery service, I have no trainers, and no one wants to take ownership. PLEASE READ NEGATIVE REVIEWS BEFORE PURCHASING, many others have had same issue.
I am a regular customer; the brand used to be so good, it’s now crumbling.
I will keep updating progress on here with reviews.
March 20, 2026
Unprompted review
Reply from Axel Arigato
Hi Russel,
Thank you for your review. We’re very sorry that your delivery has taken longer than expected due to missing address information. We understand how frustrating this must be.
We can see that one of our customer support agents is already assisting you with this case, and we will continue to keep you updated directly via email as we work to resolve it as quickly as possible.
We appreciate your patience and cooperation.
Kind regards, Team Axel Arigato
Delivery takes 14+ days/ haven’t received my parcel
I ordered shoes on 13 March. It’s now 28 March and I still haven’t received them. Royal Mail seems to have a problem with the address that was recorded incorrectly on the label. They have been saying for a week that this has now been corrected and that my parcel will be rerouted, but I still haven’t received it.
March 28, 2026
Unprompted review
Reply from Axel Arigato
Hi Kiki,
We’re really sorry to hear about the delay with your order and completely understand how frustrating this must be.
Our team is currently investigating this with the courier, and we’ve now been in direct contact with you to provide updates while we work to resolve the issue as quickly as possible.
Thank you for your patience, and please rest assured we’re doing everything we can to get this sorted for you.
Team AA
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Order has not turned up
Order has not turned up, purchased trainers one week ago, paid for next day delivery, and I am still without the trainers.
To make matters worse, the Parcelforce tracking number I have been given is incorrect, I spent 45 minutes on hold waiting to talk to someone at Parcelforce, only to be told I have been given the wrong tracking number.
I have been a regular customer for years, such a shame to see the brand going downhill like this.
March 20, 2026
Unprompted review
Reply from Axel Arigato
Hi Raquel,
Thank you for your review. We’re sorry to hear that the size didn’t fit as expected.
We want you to feel confident when shopping with us, so we offer free returns for unworn products in case you need a different size or prefer to return your item. If you need any assistance with the process, our customer support team is here to help.
Kind regards, Team Axel Arigato
Complete Scam!
Beware! Really the worst company. I bought the shoes online and paid in full. They would not deliver without an additional $40 payment to cover a tariff. No notice about that when I put. If I knew I obviously would not have purchased.
March 20, 2026
Unprompted review
Reply from Axel Arigato
Hi David,
We're really sorry for your experience and understand how frustrating this must have been. The additional charge you were asked to pay was applied in error, and this is not the experience we want for our customers.
We've reached out to you via email to resolve this as quickly as possible and make things right.
Thank you for bringing this to our attention.
Best,
Team Axel Arigato
Terrible aftersales!
Terrible aftersales!
2 weeks into my 2nd axel arrigato shoes and rear part of the sle was coming off. First response from CS was take it to a cobbler and we refund you. Barely acceptable for a brand that portrays itself with so much effort to sell quality. After complianing, I was aksed to prepare the shoes for pick up. Unfortunately their couroer partner UPS, would not pick up from my office building! Long story i asked AA to forget about it, they gave a 20% refund but really the expereince is terrible and a pity they offer improper back up along the way.
March 24, 2026
Unprompted review
Reply from Axel Arigato
Hi Ryan,
Thank you for taking the time to share your experience, and I’m truly sorry that this situation left you feeling disappointed. That’s certainly not the impression we want to give.
From the outset, our intention was to offer flexible solutions, and we initially provided multiple options, including repair, replacement, or a partial refund. Unfortunately, limitations with our courier partner not servicing business addresses made the replacement process more complicated than it should have been, and we understand that this caused unnecessary frustration.
We’re genuinely sorry for the inconvenience this caused and appreciate you sharing your feedback with us.
Best,
Team Axel Arigato
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Enjoyable experience
Enjoyable experience looking at, trying and buying product.
March 23, 2026
Unprompted review
Reply from Axel Arigato
Hi Richard,
Thank you so much for the lovely review! We’re really happy to hear you enjoyed the experience and the product. Hope to see you again soon!
Best,
Team Axel Arigato
Axel Arigato processed my order quickly…
Axel Arigato processed my order quickly and I received all the recent items I purchased promptly. There were no issues. Great job!
March 23, 2026
Unprompted review
Reply from Axel Arigato
Hi Tony,
Thank you so much for taking the time to leave us a review! We’re really happy to hear that your order arrived quickly and that everything went smoothly. We truly appreciate your kind words and your support.
Best,
Team Axel Arigato
Awful
Awful - don’t buy from here. They’re trying to charge me for items I returned to them. Having to take them to small claims as a result. Disgusting.
March 23, 2026
Unprompted review
Reply from Axel Arigato
Hi Rhiannon,
We’re really sorry to hear about your experience. We can see that the matter has been investigated, and we’re sorry that the outcome did not meet your expectations. We’ve sent you an email to assist you further, so please check your inbox.
Best,
Team Axel Arigato
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