We had fibre installed by ITS via B3 where our regular provider said it couldn’t be done. Jacob came along and dealt with all the nasty things for us and Harry both coordinated the visits and supporte... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Written by the company
Customer focused Telecoms company providing bespoke solutions to companies throughout the UK.
Contact info
United Kingdom
- b3communications.co.uk
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Craig has sorted all our issues
Craig Williams, has gone above and beyond to resolve some teething issues we have had and delivery what was promised and got our system working as we expected.
Harry from B3 Communications visited…
Harry from B3 Communications visited our office at Accma Accountants to install and set up our phone system. He did an excellent job and maintained clear communication throughout the process. He also liaised with BT during a lengthy call, handling it patiently and ensuring everything was managed smoothly, successfully transferring our phone system to the new provider, B3 Communications.
He concluded the visit by providing training on the portal and explaining the key features of the phone system. Thank you very much for your support and visit.
We would also like to thank Yassmine Appleton for her assistance in finalising our contract.
Great service from Jamie & Ash
Great service from Jamie & Ash - very helpful and did excellent job of installation.
Jamie and Ash installed our broadband…
Jamie and Ash installed our broadband and phones today. Very good service - all working well.
JAcob
JAcob, was great. MAgically, he made the system work. Now we have excellent internet and telephone reception.
Many thanks.
Jacob was fantastic
Jacob was fantastic and made it work as we were quite a difficult property to navigate with wifi and phone system. Thanks Jacob
Overall
Overall, I had a positive experience with the service provided. Marcus came to install the phones and Starlink system, and he was friendly, punctual, and professional throughout.
The installation was completed efficiently, and while there were a few minor issues along the way, Marcus took the time to work through them and ensured everything was up and running. It was clear he was committed to getting the job done properly.
He was approachable and willing to answer questions, which made the process smoother and more reassuring. The system is now working well, and I’m pleased with the end result.
Thank you to Marcus for his effort and support — a solid service overall.
My B3 Engineer Darren was so very…
My B3 Engineer Darren was so very patient and extremely helpful setting up our new phone system, nothing was to much trouble for him. Also very polite and very tidy.
Would highly recommend Darren and B3
We had new phones installd by B3
We had new phones installed by B3, the being an all female workforce its difficult having workmen in and freely moving around, however Marcus and Jacob were extremely courteous and aware of their surroundings, they carried out the installation with minimal disruption, leaving everything tidy behind them, they gave us onsite training making it easy to understand, highly recommend.
B3 Communications
Since going over to B3 Communications I have had a few queries and they are always at the end of the telephone or email to help me with any problem I have. Darren Parsons is exceptional - very patient and helpful.
Nothing but praise for Marcus @ B3
Nothing but praise for Marcus @ B3, always attentive and on the ball, always responding professionally and promptly even to some of my stupid questions 😂
Craig and Nikki attended site to…
Craig and Nikki attended site to upgrade the comms and network setup. They installed a new VoIP system and improved the Wi-Fi by fitting Wi-Fi 7 access points, giving strong, reliable coverage across the whole site.
The result is faster, more stable connectivity and a much better overall service.
Jacob gave a very good set up to the…
Jacob gave a very good set up to the system. The telephones are better than the previous ones. Jacques our project manager has been a great help too.
My experience so far with the team at…
My experience so far with the team at B3 Communications has been excellent. I would definitely recommend them.
It has been a pleasure to work with Ben, Yasmine, Larna and Joe!
Great experience so far with B3 from…
Great experience so far with B3 from the initial Sales correspondence with Adam and the office team, namely Yasmine so far. Engineers Jamie and Craig supported the migration of our telephony and internet provision from BT Local Business to B3 Communications. Great rapport and patience taken to understand our system and ensured all members of staff were happy once the install of our handsets, routers and other peripherals was completed.
Jamie & Craig attended site were…
Jamie & Craig attended site were professional and efficient, would highly recommend this company and the new phone system is very good
Joe Beaumont from B3 came to fit our…
Joe Beaumont from B3 came to fit our phones and router today. What a great job he did 👍🏼 Knowledgeable and a nice guy.
Jacob fitted our new phones and…
Jacob fitted our new phones and internet, was very helpful and friendly , Great Service
Fantastic set up by Ash
Fantastic set up by Ash, we previously had a system with a complicated set up and he confidently sorted the whole set up, introduced the new phone system and talked us through the operation.
First class service
Great Service
Great Service
Jamie our engineer did a great job with our "special" set of circumstances.
Thank you for all your help!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








