B3communications Reviews 410

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making the entire process smooth and stress-free. Many people highlight the excellent service received, noting the efficiency of installations and the clear explanations provided regarding new systems and technology. Reviewers also appreciate the strong customer service, with many mentioning that the team is knowledgeable, patient, and always ready to assist with queries. However, some customers also noted issues with customer service, describing it as non-existent in certain instances. A few people experienced delays in receiving equipment and reported being without internet during initial installations, despite assurances of no downtime.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's helpfulness,... See more

Service

People report positive experiences with service. Many customers praise the helpfulness and professionalism of... See more

Technology

Customers had positive experiences with technology. Many reviewers praise the efficient and helpful... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers frequently praise the ease... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

Based on these reviews

Rated 5 out of 5 stars

We had fibre installed by ITS via B3 where our regular provider said it couldn’t be done. Jacob came along and dealt with all the nasty things for us and Harry both coordinated the visits and supporte... See more

Rated 5 out of 5 stars

We changed our business telephone/wifi over to B3 from BT Local. What excellent service we have received. The engineer Darren came today to do the installation, what a charming, very friendly, oblig... See more

Rated 5 out of 5 stars

Marcus was really helpful throughout the install. Very knowledgeable and very patient with us. Faced with our out-dated system, he was able to see beyond all the cable spaghetti and set up our new... See more

Rated 5 out of 5 stars

We had a new phone system and Wi Fi installed and it all went smoothly with just a few small issues that cropped up after the day and Darren Parsons was happy to help even after he had left. There... See more

Rated 5 out of 5 stars

Very Impressed. From the start James was very good at explaining the process without high pressure sales. On the day of installation Darren was very patient and helpful as I am not a tech person and... See more

Rated 5 out of 5 stars

We recently had our phone system installed by Marcus, and I couldn’t be more impressed with the service. From start to finish, Marcus was professional, knowledgeable, and incredibly efficient. He to... See more

Rated 5 out of 5 stars

We had Martin come and install our new phone system and our new WiFi router he was brilliant and very polite and helped us get our heads around ours new office phones. I have also been dealing with C... See more

Rated 5 out of 5 stars

Switched from BT One Phone to B3. The communication with Jacques and Piers was very good. Jacob, the engineer who came to instal was very friendly and professional. Set the phones up how we wanted and... See more

Rated 5 out of 5 stars

Experience for the original quote with Adam Bradley was great, no pushy sales tactics at all. He set out what B3 could do for us to move us away from BT as we were having lots of trouble with. This co... See more

Rated 5 out of 5 stars

From start to finish Darren and Ash couldn't have been more helpful in setting up our new equipment and installation of the telephones and setting up new Network . They were extremely professional... See more

Rated 5 out of 5 stars

Jamie set up our new system & it couldn't have been more efficient, yet so straight forward! - Just what we needed to be quick & easy so we keep up our service level up. Jamie explained it well & was... See more

Rated 5 out of 5 stars

Had our install from Darren and Ash today and they were brilliant. Worked really quickly. Gave a great training session on the phones and quickly ironed out any set up issues rapidly. They made us f... See more

Rated 5 out of 5 stars

Jamie was a pleasure to have come and install the new system, whilst a little confusing to us; Jamie explained everything comprehensively. Hopefully you all get the upgrades done within time.

Rated 5 out of 5 stars

Great service, Jacob and Marcus turned up on time and did a fantastic job. Nothing was too much trouble for them and they got everything installed and configured exactly how we wanted it very quickly.... See more

Rated 5 out of 5 stars

Having experienced the destructive forces of a dog playing with my internet connection. B3 sent Marcus to my aid in establishing a temporary fix with a 4G router system. He mirrored my permanent rou... See more

Rated 5 out of 5 stars

Marcus came in and installed the new phone system and internet. He was absolutely brilliant, the whole process has been seamless and I couldn't recommend him , enough. The working day went as normal w... See more

Rated 5 out of 5 stars

We had Darren today to install our new phone system , nothing was to much trouble he was great, and with Mollie helping with the paperwork and Harry with the setup they were great. I would highly reco... See more

Rated 5 out of 5 stars

Craig has been amazing setting our new system up, and explaining everything to me, He was friendly and polite at all times . Did not leave until everything was 100% working as required.

Rated 5 out of 5 stars

Andrew and Joe did a great job of installing, replacing and troubleshooting for us. On a very busy day at the office both were incredibly patient with us and very understanding, quickly resolvi... See more

Rated 5 out of 5 stars

B3 Communications have been nothing short of exemplary, for us. After having had a very poor experience with a different telecoms company, Darren and the team at B3 have shown us what kind of serv... See more

Rated 5 out of 5 stars

From our initial conversation with the project manager Ross, to Ian Beaumont installing our new software to the IT support we have received from James Atkin has been brilliant. I would highly recommen... See more

Rated 5 out of 5 stars

The customer service and sales team dealt with my query very efficiently and swiftly, even going the extra mile when asked. Special shoutout to Rineet for her amazing service and attitude, we really a... See more

Rated 5 out of 5 stars

Great service from all at B3. Andrew was informative, punctual, explained everything and made sure I was happy before he left. Highly recommend the change over. Thanks again.

Rated 5 out of 5 stars

Marcus did an absolutely amazing job with our cables! What a difference! It looked like spaghetti junction, now its perfect! Thank you so much :)

Rated 5 out of 5 stars

Darren was polite, helpful and took the time to make sure that all parts of the property could get wifi when he came to change our system on to the B3 router

Rated 5 out of 5 stars

We had a lovely visit from Darren Parsons that installed and configured our new VoIP phone and broadband systems in the office so we're now ready for when analog (copper) lines get removed nationwide.... See more

Rated 5 out of 5 stars

Darren Parsons, Harry & Mollie have setup our system over the last couple of days and they could not have been more helpful in everyway. Would definitly recomend

Rated 5 out of 5 stars

Jacob and Marcus came to install our new internet and phones, they were really nice and professional and did everything we wanted from them. Would really recommend. Mollie talked us through the financ... See more

Rated 5 out of 5 stars

All company staff are very polite, patient & helpful but one person did an amazing job - his name is Darren Parsons. It all got a bit complicated for me and for a couple of days he was at the end of a... See more

Rated 5 out of 5 stars

Had Darren in today to do our new phones, top guy would highly recommend B3 Communications to anyone. Nothing was to much trouble. Thanks B3

Rated 5 out of 5 stars

We had great experience with B3 communications. Craig Williams, Ben Fail, Luke Holland, Harry, Lana and Mollie have all been quick on communication and incredibly knowledgeable making it an easy tran... See more

Rated 5 out of 5 stars

A fantastic expedience from B3. Marcus and Jacob, the two engineers have been great over the last few days. We've moved from the dark ages with or analogue system to our new digital system. Can't reco... See more

Rated 5 out of 5 stars

Received our new phones and Starlink broadband installation from Jamie today and I was staggered how simple everything was and how smooth the handover process went. Most important we now have a super... See more

Rated 5 out of 5 stars

Excellent work and time spent with Marcus from B3 Communications. Everything explained and a back up call to make sure everything was working.

Rated 5 out of 5 stars

Darren was great sorting out our new phone system, very helpful, would highly recommend. Sorted everything out in no time. Great Job.

Rated 5 out of 5 stars

In general the service from B3 has been super! This review is specific to the job Marcus did yesterday, organised by Kristine and from mentioning the issue to getting it solved, less than 24 hours! Im... See more

Rated 5 out of 5 stars

Great fitting and support from Darren and Ash in setting up the new system. I'm looking forwards to becoming more familar with it!

Rated 5 out of 5 stars

We had Darren in from B3 Communications to fit our new phones and wifi today, such a helpful guy, Nothing was to much trouble, I would highly recommend B3 and Darren

Rated 5 out of 5 stars

Joe was a class act at setting up all our phones and talking us through the background system. Very useful in getting to know the ropes of the new system.

Rated 5 out of 5 stars

Ash made the whole process seamless and stress free. Really nice chap, helpful and put me at ease with the whole switch over process. Honest and clear in his communication. Showed me step by step in h... See more

Rated 5 out of 5 stars

Darren was really helpful today, lots of information given and easy to understand. Great energy! What a great experience with B3

Rated 5 out of 5 stars

Great experience from start to finish, engineer set up and explained how everything works in good time with no interruptions to the business. Would highly recommend

Rated 5 out of 5 stars

Jacob came and installed our new system today he explained everything and was very helpful and nice pleasant guy also thank for Harry and Millie in assiting with the set up, good team work for our co... See more

Rated 5 out of 5 stars

Jacob came to supply and fit our phone, very professional and friendly, demonstrated and explained how use the service provided. Very pleased many thanks

Rated 5 out of 5 stars

Everyone is always helpful, problems are sorted promptly and good communication. Joe has been great setting up our phones.

Rated 5 out of 5 stars

Marcus was very polite and helpful, making the whole process very easy. Great job would recommend.

Rated 1 out of 5 stars

I have recently switched from BT to B3 and the entire process has been a nightmare. We were without internet for a whole morning during the initial installation -despite being assured that there would... See more

Company replied

Rated 5 out of 5 stars

Jacob came along with Joe to set up our phone system, really simple set up as we requested and the customer education was thorough and they were really friendly. Happy with everything

Rated 4 out of 5 stars

transitioning to B3 at present but needed to know when the date would be as need to add data roaming for the business and unsure if I needed to contact mobile company direct. I did email, but did no... See more

Rated 5 out of 5 stars

I would like to say what excellent service we have had from your installation engineer Markus, who has twice visited our site and has finally sorted out our internet problems, which we have suffered f... See more


Company details

  1. Telecommunications Service Provider

Written by the company

Customer focused Telecoms company providing bespoke solutions to companies throughout the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

410 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Craig has sorted all our issues

Craig Williams, has gone above and beyond to resolve some teething issues we have had and delivery what was promised and got our system working as we expected.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Harry from B3 Communications visited…

Harry from B3 Communications visited our office at Accma Accountants to install and set up our phone system. He did an excellent job and maintained clear communication throughout the process. He also liaised with BT during a lengthy call, handling it patiently and ensuring everything was managed smoothly, successfully transferring our phone system to the new provider, B3 Communications.

He concluded the visit by providing training on the portal and explaining the key features of the phone system. Thank you very much for your support and visit.

We would also like to thank Yassmine Appleton for her assistance in finalising our contract.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

JAcob

JAcob, was great. MAgically, he made the system work. Now we have excellent internet and telephone reception.

Many thanks.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Overall

Overall, I had a positive experience with the service provided. Marcus came to install the phones and Starlink system, and he was friendly, punctual, and professional throughout.

The installation was completed efficiently, and while there were a few minor issues along the way, Marcus took the time to work through them and ensured everything was up and running. It was clear he was committed to getting the job done properly.

He was approachable and willing to answer questions, which made the process smoother and more reassuring. The system is now working well, and I’m pleased with the end result.

Thank you to Marcus for his effort and support — a solid service overall.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

My B3 Engineer Darren was so very…

My B3 Engineer Darren was so very patient and extremely helpful setting up our new phone system, nothing was to much trouble for him. Also very polite and very tidy.
Would highly recommend Darren and B3

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

We had new phones installd by B3

We had new phones installed by B3, the being an all female workforce its difficult having workmen in and freely moving around, however Marcus and Jacob were extremely courteous and aware of their surroundings, they carried out the installation with minimal disruption, leaving everything tidy behind them, they gave us onsite training making it easy to understand, highly recommend.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

B3 Communications

Since going over to B3 Communications I have had a few queries and they are always at the end of the telephone or email to help me with any problem I have. Darren Parsons is exceptional - very patient and helpful.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Craig and Nikki attended site to…

Craig and Nikki attended site to upgrade the comms and network setup. They installed a new VoIP system and improved the Wi-Fi by fitting Wi-Fi 7 access points, giving strong, reliable coverage across the whole site.

The result is faster, more stable connectivity and a much better overall service.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience so far with B3 from…

Great experience so far with B3 from the initial Sales correspondence with Adam and the office team, namely Yasmine so far. Engineers Jamie and Craig supported the migration of our telephony and internet provision from BT Local Business to B3 Communications. Great rapport and patience taken to understand our system and ensured all members of staff were happy once the install of our handsets, routers and other peripherals was completed.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic set up by Ash

Fantastic set up by Ash, we previously had a system with a complicated set up and he confidently sorted the whole set up, introduced the new phone system and talked us through the operation.
First class service

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Great Service
Jamie our engineer did a great job with our "special" set of circumstances.
Thank you for all your help!

April 13, 2026
Unprompted review

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