Ive been trying to verify and have been having issues everytime. At this point its ridiculous. And I don't see the point in having no email to contact support with especially since offerings are being... See more
Company replied
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See what reviewers are saying
Super frustrating not being able to use your own hard earned money. Cant link it to Wise, Paypal or Afterpay / basically use your own money... The app keeps giving errors and not sending SMS codes. Wo... See more
Company replied
Edwina is a great account manager at B4B, she has been looking after our company for years, and still helps us now, even though she has moved departments! Customer services have become a lot bet... See more
Company replied
An excellent company to deal with. It is very rare for us to have any problems with the card system, but when we do, they are dealt with extremely efficiently and in a satisfactory manner. James... See more
Company replied
Company details
Written by the company
B4B Payments provides forward-thinking payment processing solutions, which enable any size organisation to manage expenses, simplify payroll, reimbursements, and offer employee rewards and incentives. With over 1,000 customers and growing, B4B Payments, voted the Best Prepaid Product of the Year in 2019, operates throughout Europe and North America. As a leader in Fintech and prepaid payment solutions for over 12 years, employing a global team, B4B Payments continues to offer innovative, flexible, and time-saving solutions that streamline and eliminate antiquated finance and accounting processes. B4B Payments Europe is a member of the Federation of Small Businesses, PIF (Prepaid International Forum), Innovate Finance, and the Mayor of London’s International Business Program. Formerly known as Payment Card Solutions, B4B Payments also manages and operates the re-loadable scrapyard payout solution, www.bread4scrap.com.
Contact info
Millbank Tower, SW1P 4PQ, London, United Kingdom
- customer.services@b4bpayments.com
- www.b4bpayments.com
2.7
Poor
382 reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from B4BPayments
Dear Kendo,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
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I just want to log in
I just want to log in, please just give me a new password and let me log in. I can't spend all day requesting new passwords that don't work
February 12, 2026
Unprompted review
Reply from B4BPayments
Dear Melvyn,
We’re sorry to hear that you’ve experienced issues with your account. We understand how frustrating this can be.
We can confirm that one of our agents is already in contact with you and actively working to resolve the matter.
We kindly ask for your patience while we complete the assistance process, as our goal is always to provide a satisfactory solution.
If there is anything further you’d like to share, please feel free to reply directly to our support team. We’re happy to help.
Kind regards,
B4B Payments Team
The identity verification terrible
The identity verification is absolutely terrible, maybe i will be able to complete it after a few more attempt. The idea that you have set this up so you can milk the account at $3 per month has crossed my mind
January 28, 2026
Unprompted review
Reply from B4BPayments
Dear Chris,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Unfortunately, we are not able to locate your account through your nickname.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year. You can either give us a call by calling the number on the back of your card (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
I spoke with Lola
I spoke with Lola, who took patience with me and called me back anytime I couldn't take the call, the issue took 16hrs to resolve and Lola, checked in with me on a regular to reassure me this issue was being dealt with. thank you for your help resolving my logging in issues
January 21, 2026
Unprompted review
Reply from B4BPayments
Dear Darren,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Reply from B4BPayments
Dear Adam,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Unfortunately, we are not able to locate your account through your name.
We have sent you a message so we can better understand the issue you experienced and assist you further.
Kind regards,
B4B Payments Team
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id validation sucks
id validation sucks. check your algorithm if it works well or not. Tried 5times before I can use my card.
January 8, 2026
Unprompted review
Reply from B4BPayments
Dear Calvin,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Unfortunately, we are not able to locate your account through your nickname.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year. You can either give us a call by calling the number on the back of your card (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
Ive been trying to verify and have been…
Ive been trying to verify and have been having issues everytime. At this point its ridiculous. And I don't see the point in having no email to contact support with especially since offerings are being catered to persons outside in different regions. Ive been trying to verify using my ID since I first transferred the funds over to the card. I do not understand how my face and id doesn't match 😐 my face matches the pictures on the documents all received from my country. Please fix it.
December 8, 2025
Unprompted review
Reply from B4BPayments
Dear User,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Unfortunately, we are not able to locate your account through your nickname.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year. You can either give us a call by calling the number on the back of your card (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
The application does not work
The application does not work. Waste of time. Spending days to verify my identity is UNACCEPTABLE. They just want you to download countless APPs so they can spam you.
December 25, 2025
Unprompted review
Reply from B4BPayments
Dear Arik,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Your identity has now been verified. The earlier attempt failed because other people were present in the picture.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year. You can either give us a call by calling the number +1 604 200 0554 (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
Reply from B4BPayments
Dear Insaf Abbas,
Thank you for such a lovely review!
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
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Reply from B4BPayments
Dear Monika,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Not helpful at all.
Not helpful at all.
Having hard time trying to authenticate my identity and was told I was on my own.
Very disappointed and unimpressed.
December 2, 2025
Unprompted review
Reply from B4BPayments
Dear Doreen,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Unfortunately, we are not able to locate your account through your name.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year. You can either give us a call by calling the number +44203 475 5351, if you’re calling from the UK, or +1 604 200 0554 from the USA (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
The verification process is highly…
The verification process is highly egregious. I used my passport and was still not able to verify myself. All I received were bounce backs and a continuous loop. It appears I'm too DARK to be verified.
October 28, 2025
Unprompted review
Reply from B4BPayments
Dear Miranda,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
However, the result of the ID verification does not depend on us.
Please note that the passport card is not accepted as a valid ID document.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year. You can either give us a call by calling the number +44203 475 5351, if you’re calling from the UK, or +1 604 200 0554 from the USA (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
Very bad service try about 20 time…
Very bad service try about 20 time still didn't work
October 21, 2025
Unprompted review
Reply from B4BPayments
Dear Singh,
I’m sorry to hear you’ve been having issues with your card.
We’d like to resolve this for you.
Unfortunately, we are not able to locate your account through your name.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year.
You can either give us a call by calling the number +44203 475 5351, if you’re calling from the UK (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
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I do not understand why you cannot…
I do not understand why you cannot verify my ID check to active my card which I have in my possession.
Please advise me what the problem is.
September 25, 2025
Unprompted review
Reply from B4BPayments
Dear Cindy,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
However, the result of the ID verification does not depend on us, and unfortunately, we are not able to locate your account through your name.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year. You can either give us a call by calling the number +44203 475 5351, if you’re calling from the UK, or +1 604 200 0554 from the USA (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
Before YOU use them, make SURE it is NECESSARY
With all the entities for lack of a better word, stealing and LOSING our information, this trashy outfit acted as if I was REQUIRED to confirm my IDENTITY to use a gift card I earned. Of course, they couldn't verify me - my iphone wasn't good enough. I did NOT have to verify anything, my gift card works fine. Now, I cannot get them to STOP emailing ME.
September 23, 2025
Unprompted review
Reply from B4BPayments
Dear Michelle,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Howevere, the result of the ID verification does not depend on us, and it is a legal requirement for financial institutions and financial service providers.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year. You can either give us a call by calling +1 604 200 0554
(option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
ID Not Recognized
Neither my passport or drivers licence allowed my account to be verified so I seem to be out of options, unless I wish to call long distance.
September 18, 2025
Unprompted review
Reply from B4BPayments
Dear Susan,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Please note that the result of the ID verification does not depend on us.
The verification failed because the name in our system did not match the legal name on the document. The name has now been amended, so you may proceed with the verification again.
Additionally, please ensure that you take a genuine photo of the original document, not a photocopy or scanned version.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year. You can either give us a call, the number is +1 604 200 0554 (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
Quick and helpful responses
September 17, 2025
Unprompted review
Reply from B4BPayments
Dear Debbie,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
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Virtual cards you can't use
Virtual cards you can't use, and customer services who can't tell you why.
I got a virtual card issued for a refund, but the card declines wherever it's used. Apparently the company who issued the refund put restrictions on how/where I use the card, but they can't tell me what the restrictions are.
So b4b have my money, and I have no way to use it.
August 9, 2025
Unprompted review
Reply from B4BPayments
Hi Dan,
We’re sorry to hear that you've been experiencing issues with your card. We’d like to resolve this for you as quickly as possible.
Unfortunately, we can't locate your account, so please don't hesitate to get in touch again with our customer care team. They will escalate accordingly.
Kind Regards,
B4B Payments Team
i thought the process was going to be…
i thought the process was going to be complicated, but was straight forward
August 8, 2025
Unprompted review
Reply from B4BPayments
Dear P Hill,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
IN MY OPINION
IN MY OPINION THE WAY TO ORDER NEW CARDS WAS DIFFICULT AND NOT EXPLAINED VERY WELL IN THE HELP SECTION; HOWEVER, THE CUSTOMER SERVICE RECEIVED FROM LOLA WAS VERY GOOD, EFFICIENT AND TRIED TO HELP AS MUCH AS POSSIBLE.
August 5, 2025
Unprompted review
Reply from B4BPayments
Dear Mike,
Thank you for leaving this review!
We are thrilled to hear that you loved your experience – our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
Thank you again for your kind words and valuable feedback – it truly means a lot to us.
Kind Regards,
B4B Payments Team
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