I had previosuly written a review on the 8th June: RE being unable to access my funds on a compensation card. 7 days later, no solution, just an email stating 'Our team is still working on a fix.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thanks but I don't need the statements anymore for the temporary bank card. How can I get myself off the list of receiving statements? Thanks!
Company replied
Honestly an absolutely disgraceful company essentially holding over £2000 of my husbands money and doing nothing to resolve it. They have been saying for nearly 2 weeks it’s a technical issue and doin... See more
Company replied
Edwina is a great account manager at B4B, she has been looking after our company for years, and still helps us now, even though she has moved departments! Customer services have become a lot bet... See more
Company replied
Company details
Written by the company
B4B Payments provides forward-thinking payment processing solutions, which enable any size organisation to manage expenses, simplify payroll, reimbursements, and offer employee rewards and incentives. With over 1,000 customers and growing, B4B Payments, voted the Best Prepaid Product of the Year in 2019, operates throughout Europe and North America. As a leader in Fintech and prepaid payment solutions for over 12 years, employing a global team, B4B Payments continues to offer innovative, flexible, and time-saving solutions that streamline and eliminate antiquated finance and accounting processes. B4B Payments Europe is a member of the Federation of Small Businesses, PIF (Prepaid International Forum), Innovate Finance, and the Mayor of London’s International Business Program. Formerly known as Payment Card Solutions, B4B Payments also manages and operates the re-loadable scrapyard payout solution, www.bread4scrap.com.
Contact info
Millbank Tower, SW1P 4PQ, London, United Kingdom
- customer.services@b4bpayments.com
- www.b4bpayments.com
2.6
Poor
384 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
B4B payments rocks!
We have worked with B4B payments for the past 8 years. From onboarding, account management and customer service it has been fantastic. We would highly recommend the company to other UK universities.
September 11, 2024
Unprompted review
Reply from B4BPayments
Hi Ruth,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Advertisement
One of the best companies we've dealt…
One of the best companies we've dealt with. Professional, adaptable, on the money for us. Great products and services. But the best part- superb customer experience 👌
September 11, 2024
Unprompted review
Reply from B4BPayments
Hi Hadie,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Great support from the team
Great support from the team! Martina and Olivia are brill!
September 11, 2024
Unprompted review
Reply from B4BPayments
Hi George,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Reply from B4BPayments
Hi Aidan,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Reply from B4BPayments
Hi Mary,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Advertisement
Great Company!
Customer service were great at handling my problems. Would recommend!
September 1, 2024
Unprompted review
Reply from B4BPayments
Hi P White,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Great event and service from B4B…
Great event and service from B4B payments!
September 11, 2024
Unprompted review
Reply from B4BPayments
Hi Angela,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Thanks for a fantastic event this…
Thanks for a fantastic event this evening. Excited for the future of B4B, particularly your expansion into the Clinical Research space. Supporting participants in attending their clinical research appointments will make a huge difference.
September 11, 2024
Unprompted review
Reply from B4BPayments
Hi Samuel,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
unsubscribe
I am not your client anymore, please unsubscribe me. Thank you
September 1, 2024
Unprompted review
Reply from B4BPayments
Hi Antonia,
Did you get in touch with our Customer Care Team?
Our customer care team are now available 24 hours a day, 365 days a year. You can either give us a call, you’ll find the number on the back of the card.
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
Advertisement
User-Friendly Portal with Excellent Customer Support
I've been using B4B Payments as an administrator to issue payment cards for our clients, and overall, I'm very satisfied with the service. The Company Portal is user-friendly, making it easy to navigate and quickly process card orders.
What stands out the most is the excellent customer support. Whenever we encounter something new or face an issue, the team at B4B Payments, especially our Account Executive & the Back Office Helpdesk, responds promptly and effectively. Their support has been invaluable, and it's reassuring to know we can count on them when needed.
Overall, I'd rate my experience at 90%—a solid, positive experience.
August 29, 2024
Unprompted review
Reply from B4BPayments
Hi Che,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Reply from B4BPayments
Hi Steffen,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Good company with a very good card…
Good company with a very good card service
August 9, 2024
Unprompted review
Reply from B4BPayments
Hi Iain,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Really helpful onboarding
I found the onboarding team very approachable and helpful throughout. The product and support service has matched my expectations. I'm glad I started working with B4B
March 11, 2024
Unprompted review
Reply from B4BPayments
Hi Ben,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Advertisement
Reply from B4BPayments
Hi Venelina,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Response
Did a good job on handling my issue quickly and professionally. Very happy with the service I receive from the Customer Service Team.
July 30, 2024
Unprompted review
Reply from B4BPayments
Hi Pauline,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Dogsh1t
Dogsh1t, only really works on amazon, most online stores n supermarkets either wont accept or the b4b website/app wont let you approve transactions
July 27, 2024
Unprompted review
Reply from B4BPayments
Hello Chris,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Our customer care team are now available 24 hours a day, 365 days a year. You can either give us a call, or you’ll find the number on the back of the card.
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
Money was unjustly withdrawn from B4B
Money was unjustly withdrawn from my B4B-account by NationWide bank in Windsor. I contacted the Compliance team and they would raise a chargeback. So far no result yet Ref:188721
July 11, 2024
Unprompted review
Reply from B4BPayments
Hi Willem,
Thank you for your feedback.
We raised a dispute to the ATM network, but please note that the resolution in these cases requires 45 days.
For updates, please get in touch with our customer care team, now available 24 hours a day, 365 days a year. You can either give us a call, or you’ll find the number on the back of the card.
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
Advertisement
I am very happy with the support of…Lola
I am very happy with the support of Lola solving my problems
June 30, 2024
Unprompted review
Reply from B4BPayments
Hi Hento,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Excellent service
Excellent service
I have spoken with Lola on numerous occasions, and she has always been very helpful and able to resolve the issues quickly without any delay.
July 16, 2024
Unprompted review
Reply from B4BPayments
Hi Natasha,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Great Customer Service
Great company to work with and Lola in customer services has been so amazing, always responding super fast to queries I have.
July 10, 2024
Unprompted review
Reply from B4BPayments
Hi Chris,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.