I had previosuly written a review on the 8th June: RE being unable to access my funds on a compensation card. 7 days later, no solution, just an email stating 'Our team is still working on a fix.... See more
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See what reviewers are saying
Thanks but I don't need the statements anymore for the temporary bank card. How can I get myself off the list of receiving statements? Thanks!
Company replied
Honestly an absolutely disgraceful company essentially holding over £2000 of my husbands money and doing nothing to resolve it. They have been saying for nearly 2 weeks it’s a technical issue and doin... See more
Company replied
Edwina is a great account manager at B4B, she has been looking after our company for years, and still helps us now, even though she has moved departments! Customer services have become a lot bet... See more
Company replied
Company details
Written by the company
B4B Payments provides forward-thinking payment processing solutions, which enable any size organisation to manage expenses, simplify payroll, reimbursements, and offer employee rewards and incentives. With over 1,000 customers and growing, B4B Payments, voted the Best Prepaid Product of the Year in 2019, operates throughout Europe and North America. As a leader in Fintech and prepaid payment solutions for over 12 years, employing a global team, B4B Payments continues to offer innovative, flexible, and time-saving solutions that streamline and eliminate antiquated finance and accounting processes. B4B Payments Europe is a member of the Federation of Small Businesses, PIF (Prepaid International Forum), Innovate Finance, and the Mayor of London’s International Business Program. Formerly known as Payment Card Solutions, B4B Payments also manages and operates the re-loadable scrapyard payout solution, www.bread4scrap.com.
Contact info
Millbank Tower, SW1P 4PQ, London, United Kingdom
- customer.services@b4bpayments.com
- www.b4bpayments.com
2.6
Poor
384 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
i didn't get an sms on my number so…
i didn't get an sms on my number so thinking of changing it another one
February 12, 2025
Unprompted review
Reply from B4BPayments
Dear Emmanuel,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year. You can either give us a call, or you’ll find the number on the back of the card.
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen and is available in 9 languages, it
can sometimes take a couple of seconds for the chat icon to pop up.
Kind Regards,
B4B Payments Team
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Tried 3 times to verify ID
Tried 3 times to verify ID, I am not comfortable with uploading my passport or Drivers license, this is not necessary to activate a card I already had, After failing at the log in, I went back into my account, and somehow my card became active and I am now able to access the funds deposited in my card. Such a useless and unnecessary system that didn't work anyways.
January 22, 2025
Unprompted review
Reply from B4BPayments
Dear Louise,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Anyway, the result of the ID verification does not depend on us and the card activation is not related to the KYC process.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year. You can either give us a call, or you’ll find the number on the back of the card - if you’re calling from the UK, the number is 0203 475 5351 (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
We use B4B as part of our client…
We use B4B as part of our client services. Good Tech and responsive support team. Happy to recommend them
January 14, 2025
Unprompted review
Reply from B4BPayments
Dear Iain,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
I didn’t put my order still money was…
I didn’t put my order still money was deducted £262.51. On 31st of Dec 2024
Can you Pl refund money I didn’t place any order
Thank you
December 31, 2024
Unprompted review
Reply from B4BPayments
Dear Triveni,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
The Customer Care team can be contacted in two ways: by phone—if you’re calling from the UK, the number is 0203 475 5351 (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
I've tried to verify my identity 5…
I've tried to verify my identity 5 times and each time the system says it cannot recognize the photo.
December 29, 2024
Unprompted review
Reply from B4BPayments
Dear SprinklesDay,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Anyway, the result of the ID verification does not depend on us.
Could you please contact our Customer care Team? We can't locate your account through a nickname.
Our customer care team are now available 24 hours a day, 365 days a year. You can either give us a call, you’ll find the number on the back of the card.
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
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Good and hopefull
December 16, 2024
Unprompted review
Reply from B4BPayments
Hi Qaisar,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Reply from B4BPayments
Hi Crystal,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Its a right faff trying to get a card…
Its a right faff trying to get a card issued, even though there is credit on the card.
The images sent were clear and precise yet twice the system was unable to verify my identity.
December 7, 2024
Unprompted review
Reply from B4BPayments
Dear Graham,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Anyway, it doesn't really matter if the image is clear; please make sure that your card has been issued with your legal full name and not a nickname or a middle name missing.
Could you please contact our Customer care Team?
Our customer care team are now available 24 hours a day, 365 days a year. You can either give us a call, or you’ll find the number on the back of the card - if you’re calling from the UK, the number is 0203 475 5351 (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
Reply from B4BPayments
Hi Cowley,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
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Frustrating Registration Issue with No Support Options
I recently received several Delta Airlines gift cards and attempted to create an account using one of them. Despite entering the correct 9-digit number and following the registration process, I am unable to complete it because the SMS PIN required for verification never arrives.
To make matters worse, the chatbot on the bottom right of the screen is inactive, and there is no email provided for customer support—only an email for complaints. This leaves me with no way to get assistance for this issue.
Please contact me directly to resolve this problem. Without proper support, the gift cards are unusable. Very disappointed and frustrated with the lack of accessible customer service.
November 25, 2024
Unprompted review
Reply from B4BPayments
Hello Georgios,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Unfortunately, we can't locate your account, actually there is no card under your name.
Please get in touch with Delta Airlines for further assistance on this.
Kind regards,
B4B Payments Team
The worst company I have ever dealt…
The worst company I have ever dealt with. I wish to give zero.
November 1, 2024
Unprompted review
Reply from B4BPayments
Hello Rams,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Unfortunately, we can't locate your account through the nickname; could you please contact our Customer care Team?
Our customer care team are now available 24 hours a day, 365 days a year. You can either give us a call, or you’ll find the number on the back of the card - if you’re calling from the UK, the number is 0203 475 5351 (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
AGAIN
AGAIN, CONSULTANTS CANNOT HELP ME, EVERY TIME I GET A NEW CARD I HAVE A PROBLEM WITH ITS ACTIVATION. CONSULTANTS ARE INCOMPETENT.
ONCE THERE WAS A WOMAN FROM POLAND WHO SOLVED THE PROBLEM VERY QUICKLY
October 16, 2024
Unprompted review
Reply from B4BPayments
Dear Filip,
I’m sorry to hear you’ve been having issues with your card.
Our Team sent you an email with the instructions.
Kind regards,
B4B Payments Team
B4B have supported my business (One…
B4B have supported my business (One Research Ltd) for a number of years. They have always listened to our feedback and needs and then acted upon them. They are the only provider of this type of service that has been able to step up to the plate and deliver. We will continue to work with them and support mutual growth.
September 25, 2024
Unprompted review
Reply from B4BPayments
Hi Alistair,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will happily read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
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Absolutely the worst customer service I…
Absolutely the worst customer service I have experienced. Got a refund through Fitbit and have a virtual card which I have no access, called customer services 5 times, last one I was assured I would receive a txt message in 2 hours to sort it out, never received.
September 12, 2024
Unprompted review
Reply from B4BPayments
Dear David,
I’m sorry to hear you’ve been having issues with your card.
Our Team will get in touch with you soon.
Kind regards,
B4B Payments Team
A very nice team to work with
September 11, 2024
Unprompted review
Reply from B4BPayments
Hi Vivian,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
The B4B team are lovely to work with!
The B4B team are lovely to work with!
July 31, 2024
Unprompted review
Reply from B4BPayments
Hi Divya,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Great outfit
B4B has provided out company with a perfect solution for our international operations. Can’t rate them highly enough
September 11, 2024
Unprompted review
Reply from B4BPayments
Hi Llyod,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
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Reply from B4BPayments
Hi Kumran,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
B4B - make life simple and work with them!
B4B are a company setup to make life easier for their clients! They do this exceptionally well and everything is geared towards making life easier for their customers. I cannot recommend them highly enough, they take the admin overhead away and make life simple….
September 11, 2024
Unprompted review
Reply from B4BPayments
Hi Clare,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Seemless experience!
Working with the team at B4B has been easy and seemless. Their market knowledge, experience and solutions have met our needs so we are happy to recommend them.
September 11, 2024
Unprompted review
Reply from B4BPayments
Hi Ben,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
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