babonbo.com Reviews 

990
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 455 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that booking is wonderfully simple, and the baby gear provided is clean, comfortable, and in excellent condition. Customers often warmly praise the helpful staff for being exceptionally kind and attentive throughout the entire rental and travel process. Some reviewers were not happy with the equipment quality, noting occasional issues like loose or broken sunshades, dirty items, or even structural damage upon arrival. A few other people also felt that certain items fell short of expectations, describing frustrating challenges with proper installation or overall product reliability.

What people talk about most

Service

People report positive experiences with service, highlighting outstanding communication and seamless delivery... See more

Product

Clients share positive opinions on product quality, highlighting that items such as strollers and car seats... See more

Staff

Customers consistently note positive experiences with staff, praising their exceptional kindness,... See more

Quality

Consumers find quality to be positive, highlighting that equipment like car seats and strollers consistently... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the entire process is smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rented a stroller for our 6 month old after forgetting to bring our own! Saved our holiday! Great range available and able to select most appropriate option for our location with next day delivery av... See more

Company replied

Rated 5 out of 5 stars

Maiko is very cooperative and speedy in her responses, truly saved us during this trip. The stroller is in excellent condition, the back lays down perfectly for a 1 year old to sleep comfortably.... See more

Company replied

Rated 5 out of 5 stars

Mr. Kenan was incredibly helpful and attentive throughout the entire process. Everything was so easy—we picked it up right at the airport as soon as we landed and returned it just before our flight. I... See more

Company replied

Rated 5 out of 5 stars

The baby gear handled our needs really well during our trip. Communication was quick, clear and reliable and willingness to meet our needs even after booking. Served us well on our adventures in Malag... See more

Company replied


Company details

  1. Baby Store

Written by the company

Babonbo is a baby gear rental marketplace offering a variety of baby gear such as strollers, car seats, high chairs, and more through locals for traveling families in more than 300+ locations. With a complete understanding of what traveling families might be struggling with, the Babonbo baby gear rental marketplace was launched to connect traveling families with local parents. Since that day, we’ve been proud to be the platform where traveling families find a solution while local parents earn extra money by renting baby gear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

990 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(990)

584 reviews in the last 12 months

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Rated 5 out of 5 stars

Stroller rent for 6 days.

The service offered was 100% correct. Daniel was very kind and helpful.
The stroller rented was at the hotel when we arrived.
I strongly recommend to use this service.

July 16, 2026
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Reply from babonbo.com

Hi!

Thank you for the strong recommendation , we will make sure Daniel sees your kind words!

Kind, helpful and the stroller already waiting at the hotel on arrival , that is Daniel delivering on every front, and we are so lucky to have him in our network.

With Babonbo you can rent strollers, car seats and all the baby gear you need in 250+ cities across Europe and the world , with trusted local providers who make sure everything is ready before you even arrive.

We hope to see you again on your next adventure!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

Customer Service that Went Above and Beyond

We placed a very last-minute order for a stroller, as our granddaughter's had broken earlier that day. We needed the stroller by first thing the next morning. Melissa went above and beyond to make sure we had the stroller when we needed it. I would not hesitate to recommend Babonbo based on the great customer service we experienced with Melissa.

July 15, 2026
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Reply from babonbo.com

Hi Steve!

Thank you for this wonderful review , we will make sure Melissa sees every word of it!

A broken stroller, a last-minute order and a stroller ready first thing the next morning , Melissa going above and beyond to make sure you had everything you needed is exactly the kind of dedication that makes Babonbo special. We are so lucky to have her in our network.

We hope to see you and your granddaughter again on your next adventure!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

Easy to book and flexible pick-up time

Easy to book and flexible pick-up time, good car seat for the child.

July 13, 2026
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Reply from babonbo.com

Hi!

Easy to book, flexible pick-up and a good car seat , that is the complete package for a stress-free start to any family trip!

With Babonbo you can rent car seats, strollers and all the baby gear you need in 250+ cities across Europe and the world , so every journey with your little one is safe and smooth from the moment you arrive.

We hope to see you again on your next trip!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

Great service and great products!

Great service, well kept product and was very impressed that could book a few hours before leaving on my trip! Highly recommend.

July 15, 2026
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Reply from babonbo.com

Hi Ana!

Booking just a few hours before leaving and everything still going perfectly , that is Babonbo at its best!

Great service, a well-kept product and a highly recommended experience , so glad it all came together so smoothly even at the last minute.

We hope to see you again on your next adventure!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

This was such a smooth transaction

This was such a smooth transaction! And exactly what i needed! Ruspini was so accommodating and had great communication! I definitely recommend!

July 12, 2026
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Reply from babonbo.com

Hi Diana!

Thank you for the recommendation , we will make sure Ruspini sees your kind words!

A smooth transaction, exactly what you needed and great communication throughout , that is Ruspini delivering on every front, and we are so lucky to have them in our network.

We hope to see you again on your next adventure!

The Babonbo Team , info@babonbo.com

Rated 4 out of 5 stars

My experience with Babonbo was mixed

My experience with Babonbo was mixed, but I appreciate how they ultimately handled the situation.

I booked a child car seat with airport delivery. Due to an unexpected flight delay, the provider requested an additional €20 because my arrival was after their "business hours." These business hours and the surcharge were not disclosed in the provider's listing before I booked.

I was initially asked to pay the additional amount directly to the provider rather than through the Babonbo platform, and when I asked for a receipt, I was told that if it was a problem, I should cancel the booking. Since I was already at the airport with my family and needed the child seat, I had no realistic alternative but to pay.

I contacted Babonbo afterwards. Although their initial responses were disappointing, they took the time to investigate the case. They confirmed that providers are not allowed to request payments outside the Babonbo platform, refunded the €20 as a goodwill gesture even though they had not received the payment themselves, and informed me that they would remind the provider of their policies and take action if similar behaviour occurred again.

I still believe Babonbo could improve transparency by ensuring that providers clearly disclose any business-hour restrictions or additional airport delivery fees before customers book. Flight delays are a normal part of air travel, so customers should know about these conditions in advance.

Overall, I appreciate that Babonbo listened to my concerns, investigated the matter and ultimately resolved the issue fairly.

July 8, 2026
Unprompted review
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Reply from babonbo.com

Hi Julia!

Thank you for taking the time to share such detailed and thoughtful feedback, and for recognising how we handled the situation.

We appreciate you sticking with us despite a difficult experience, and we hope to have the chance to show you a smoother journey next time.

If there is anything further we can help with, please do not hesitate to reach out at info@babonbo.com.

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

Britax baby car seat

We orderd a baby car seat at 22:30 and got it the next morning at 8:00 to our hotel room! It looked new, clean, in good shape, good and known firm.
The order process was easy and fast, I highly recommend

July 14, 2026
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Reply from babonbo.com

Hi Shani!

Ordered at 22:30 and delivered to your hotel room by 8:00 the next morning , that is the kind of service that makes all the difference!

A brand new-looking, clean car seat from a trusted brand, easy ordering and a highly recommended experience , that is exactly what every travelling family deserves from the very first moment of their trip.

We hope to see you again on your next adventure!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect, provider very nice and helpful.

July 13, 2026
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Reply from babonbo.com

Hi Peter!

Perfect experience and a nice, helpful provider , we will make sure they know how much it was appreciated!

With Babonbo you can rent strollers, car seats and all the baby gear you need in 250+ cities across Europe and the world , with real local people who genuinely care about making every family feel welcome.

We hope to see you again on your next trip!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

Great experience

Great experience, seamless and easy to use

July 10, 2026
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Reply from babonbo.com

Hi Rachel,
Great experience, seamless and easy to use , we could not ask for a better summary!

With Babonbo you can rent strollers, car seats and all the baby gear you need in 250+ cities across Europe and the world , because every family trip deserves to feel exactly like that.

We hope to see you again on your next adventure!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

Easy to communicate

Easy to communicate, good products. Solved my needs.

July 8, 2026
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Reply from babonbo.com

Hi Carolina!

Easy communication, good products and needs solved , that is a great result!

With Babonbo you can rent strollers, car seats and all the baby gear you need in 250+ cities across Europe and the world with trusted local providers always ready to make it happen.

We hope to see you again on your next trip!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars
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Reply from babonbo.com

Hi!

Easy to book and great service , the perfect start to any family trip!

With Babonbo you can rent strollers, car seats and all the baby gear you need in 250+ cities across Europe and the world , because travelling with little ones should always feel this straightforward.

We hope to see you again on your next adventure!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

Super easy and convenient service

Super easy and convenient service. Communicated very well for drop off and pick up. Would use again!

July 10, 2026
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Reply from babonbo.com

Hi Clavi!

Super easy, convenient and great communication for drop off and pick up , and you would use us again! That is everything we aim for.

With Babonbo you can rent strollers, car seats and all the baby gear you need in 250+ cities across Europe and the world , and we will always be here whenever your next trip calls.

We look forward to welcoming you back!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

Very kind and helpfull!

Very kind and helpfull!
Many thanks!

July 11, 2026
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Reply from babonbo.com

Hi!

Kind and helpful , thank you, that means a lot to us!

With Babonbo you can rent strollers, car seats and all the baby gear you need in 250+ cities across Europe and the world with trusted local providers who genuinely care about every family they welcome.

We hope to see you again on your next adventure!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

Delivery and pickup communication was…

Delivery and pickup communication was clear and smooth and the item was in good condition.

July 10, 2026
babonbo.com logo

Reply from babonbo.com

Hi!

Clear communication, smooth delivery and pickup, and an item in good condition , that is the reliable experience every travelling family deserves!

With Babonbo you can rent strollers, car seats and all the baby gear you need in 250+ cities across Europe and the world with trusted local providers who make sure everything runs smoothly from start to finish.

We hope to see you again on your next adventure!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

it’s really helpful when I needed for…

it’s really helpful when I needed for travel with my baby 🤩❤️❤️

July 10, 2026
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Reply from babonbo.com

Hi Zelia!

So glad we could help make travelling with your baby that little bit easier!

With Babonbo you can rent strollers, car seats and all the baby gear you need in 250+ cities across Europe and the world , because every family adventure should be enjoyed, not stressed over.

We hope to see you again on your next trip!

The Babonbo Team , info@babonbo.com

Rated 4 out of 5 stars

Good service

Great selection and messaging platform. Search functionality could use work.

July 9, 2026
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Reply from babonbo.com

Hi!

Thank you for the feedback , great to hear you found a good selection and that the messaging platform worked well!

Your point on the search functionality is noted and appreciated. We are always working to improve the platform experience, and feedback like yours helps us prioritise the right areas. We will make sure this reaches our development team.

With Babonbo you can rent strollers, car seats and all the baby gear you need in 250+ cities across Europe and the world , and we are committed to making every part of the experience as smooth as possible.

We hope to see you again on your next trip!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

Excellent Service!

It was an excellent service. Baby Fly was very accommodating and the whole process was just smooth and easy. Highly recommend! 🫶

July 9, 2026
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Reply from babonbo.com

Hi!

Thank you for the high recommendation!

Accommodating, smooth and easy from start to finish , that is exactly the experience every travelling family deserves. We are so lucky to have them in our network!

With Babonbo you can rent strollers, car seats and all the baby gear you need in 250+ cities across Europe and the world ,with trusted local providers who always go the extra mile for your family.

We hope to see you again on your next adventure!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

Perfect provider, perfect stroller, perfect experience

Maiko is very cooperative and speedy in her responses, truly saved us during this trip. The stroller is in excellent condition, the back lays down perfectly for a 1 year old to sleep comfortably. The bottom basket is wide and holds the baby bag with at least 2 large bottles of water (amazing for tourism within the city)

The stroller also locks for safety. And it was given to us with rain protector, we didnt need it thankfully but it was reassuring to know we have it just in case.

Thank you again, truly appreciate it!

July 9, 2026
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Reply from babonbo.com

Hi Sara!

What a wonderful review , we will make sure Maiko sees every word of this!

Cooperative, speedy and a true trip saver , that is Maiko going above and beyond, and we are so lucky to have her in our network. And what a stroller! A reclining back for comfortable naps, a wide basket for the baby bag and water bottles, safety lock and a rain protector just in case every detail thought of for a full day of city exploring with a 1 year old. That is exactly the kind of well-equipped, reliable gear every travelling family deserves.

We hope to see you again on your next trip!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

Easy to find the stroller I needed!

The website made it easy for me to connect with a mom in another country with a stroller I needed. Our communication was easy and clear. Booking was easy - though the fees were higher than expected, would be nice to include all fees in listed price up front.

July 7, 2026
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Reply from babonbo.com

Hi!

Thank you for sharing this , so glad the website made it easy to connect with a local mum and that communication and booking went smoothly!

Your point about fee transparency is completely valid and we appreciate you raising it. We hear you , having all costs visible upfront makes for a much more straightforward experience, and your feedback will help us work towards making that clearer for every family.

We hope to see you again on your next trip!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

Made getting a pack n play on our trip…

Made getting a pack n play on our trip a breeze! Not too many options, but that could just be location dependent.

July 8, 2026
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Reply from babonbo.com

Hi!

So glad getting a pack n’ play was a breeze , that is exactly what we aim for!

You make a fair point about the number of options , availability can vary by location, and we are always working to grow our provider network so every family has more choice, wherever they are. Your feedback helps us keep that conversation going.

With Babonbo you can rent pack n’ plays, strollers, car seats and all the baby gear you need in 250+ cities across Europe and the world , and we are constantly expanding to make sure every destination has great options for travelling families.

We hope to see you again on your next trip!

The Babonbo Team , info@babonbo.com

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