babonbo.com Reviews 

991
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 455 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that booking is wonderfully simple, and the baby gear provided is clean, comfortable, and in excellent condition. Customers often warmly praise the helpful staff for being exceptionally kind and attentive throughout the entire rental and travel process. Some reviewers were not happy with the equipment quality, noting occasional issues like loose or broken sunshades, dirty items, or even structural damage upon arrival. A few other people also felt that certain items fell short of expectations, describing frustrating challenges with proper installation or overall product reliability.

What people talk about most

Service

People report positive experiences with service, highlighting outstanding communication and seamless delivery... See more

Product

Clients share positive opinions on product quality, highlighting that items such as strollers and car seats... See more

Staff

Customers consistently note positive experiences with staff, praising their exceptional kindness,... See more

Quality

Consumers find quality to be positive, highlighting that equipment like car seats and strollers consistently... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the entire process is smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rented a stroller for our 6 month old after forgetting to bring our own! Saved our holiday! Great range available and able to select most appropriate option for our location with next day delivery av... See more

Company replied

Rated 5 out of 5 stars

Maiko is very cooperative and speedy in her responses, truly saved us during this trip. The stroller is in excellent condition, the back lays down perfectly for a 1 year old to sleep comfortably.... See more

Company replied

Rated 5 out of 5 stars

Mr. Kenan was incredibly helpful and attentive throughout the entire process. Everything was so easy—we picked it up right at the airport as soon as we landed and returned it just before our flight. I... See more

Company replied

Rated 5 out of 5 stars

The baby gear handled our needs really well during our trip. Communication was quick, clear and reliable and willingness to meet our needs even after booking. Served us well on our adventures in Malag... See more

Company replied


Company details

  1. Baby Store

Written by the company

Babonbo is a baby gear rental marketplace offering a variety of baby gear such as strollers, car seats, high chairs, and more through locals for traveling families in more than 300+ locations. With a complete understanding of what traveling families might be struggling with, the Babonbo baby gear rental marketplace was launched to connect traveling families with local parents. Since that day, we’ve been proud to be the platform where traveling families find a solution while local parents earn extra money by renting baby gear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

991 reviews

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Replied to 94% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(991)

584 reviews in the last 12 months

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Rated 5 out of 5 stars

2 child car seats at Bergamo AirPort

We rented two child car seats for our trip to Italy, and the whole experience was excellent. The booking process through the website was simple and straightforward, the reservation was handled correctly, and the rental price itself was fair and transparent. The car seats were in perfect condition, clean, and exactly as expected.

What really stood out was the exceptional customer service. The woman who delivered the car seats to the airport was incredibly kind and helpful. When our car rental reservation was unexpectedly cancelled, she went above and beyond to assist us in finding another rental agency. Despite the delay and the fact that the delivery ended up taking place much later than originally scheduled, she remained patient, supportive, and available throughout the entire process.

Even though we did not speak the same language, we were able to communicate and understand each other, which made a stressful situation much easier to handle. Her professionalism and willingness to help made a huge difference to our trip.

The only points I would mention are that the airport delivery fee felt a little expensive compared with the actual cost of renting the car seats, and that having English-speaking staff available would make communication even easier for international customers.

Overall, I highly recommend this service and would gladly use it again.

June 3, 2026
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Reply from babonbo.com

Hi Fernando!

Thank you so much for this detailed and thoughtful review , it truly means a lot to us!

We will make sure the provider sees your kind words , going above and beyond to help find an alternative car rental agency when yours was unexpectedly cancelled, staying patient and supportive throughout a stressful delay, and communicating across a language barrier with warmth and professionalism , that is exceptional service and she deserves every bit of this praise.

On your feedback regarding the airport delivery fee and English-speaking support , both are completely valid points and we appreciate you raising them. Your input helps us keep improving the experience for international families, and we will be taking both points on board.

We hope to welcome you back on your next trip to Italy!

The Babonbo Team , info@babonbo.com

Rated 2 out of 5 stars
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Reply from babonbo.com

Hi!

We are truly sorry to hear this , responsive communication and proper follow-up are things we expect from every provider on our platform, and we apologise that this was not your experience.

We have raised this with the provider and will be taking the necessary steps to ensure this does not happen again. If there is anything we can do to help, please do not hesitate to reach out to us directly at info@babonbo.com.

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

Fast and very good service

Fast and very good service, nice communication.

We were in an unpleasant situation because our stroller was forgotton in the airport and Babonbo’s fast service saved our vacation!

June 8, 2026
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Reply from babonbo.com

Hi Mert!

Forgetting your stroller at the airport is every family’s nightmare , so glad Babonbo could step in and save the day!

Fast service, great communication and a vacation rescued , that is exactly what we are here for. Those unexpected moments are where we love to make a real difference.

We hope to see you again on your next adventure!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

Great company

Great company. Nice equipment and nice support!

June 5, 2026
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Reply from babonbo.com

Hi!

Nice equipment, nice support and a great company , we could not ask for a better summary!

With Babonbo you can rent strollers, car seats and all the baby gear you need in 250+ cities across Europe and the world , because every travelling family deserves both quality gear and people who genuinely care.

We hope to see you again on your next trip!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

great experience!

We had such a great experience with Sofia!! She was very accommodating, responsive and helpful! The car seats were exactly what we needed for our 2 week vacation. We would definitely use this company again in the future! Thank you!

May 20, 2026
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Reply from babonbo.com

Hi Stefanie!

Thank you for this wonderful review , we will make sure Sofia sees your kind words!

Accommodating, responsive and helpful throughout a two-week vacation , that is Sofia at her best, and we are so lucky to have her in our network. So glad the car seats were exactly what you needed for the whole trip!

We can’t wait to welcome you back on your next adventure!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

Great experience

The baby gear handled our needs really well during our trip. Communication was quick, clear and reliable and willingness to meet our needs even after booking. Served us well on our adventures in Malaga. The sunshade cover was a little loose at times and would lose shape, but we figured it out. The stroller stand was great feature and perfect for our toddler. Highly recommend! Had a great experience.

June 7, 2026
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Reply from babonbo.com

Hi!

Thank you for this lovely review , and so glad the stroller served you well on your adventures in Málaga!

Quick, clear and reliable communication, willingness to accommodate even after booking, and a stroller stand that was a hit with your toddler , that is exactly the flexible, family-focused experience we love to provide.

We hear you on the sunshade cover , it should stay firmly in place throughout the rental, and we have shared your feedback with the provider so they can look into it before the next family.

We hope to see you again on your next adventure!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars
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Reply from babonbo.com

Hi!

Great service and reliable , two things every travelling family can count on with Babonbo!

We look forward to seeing you again on your next adventure!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

Great service!

June 7, 2026
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Reply from babonbo.com

Hi!

Thank you , great service is what every travelling family deserves and we will never stop working for it!

With Babonbo you can rent strollers, car seats and all the baby gear you need in 250+ cities across Europe and the world with a trusted local always ready to welcome your family.

We hope to be part of your next adventure!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

Seamless…

Very easy to work with and seamless experience

June 7, 2026
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Reply from babonbo.com

Hi!

Easy to work with and a seamless experience , that is the standard we set for every family!

With Babonbo you can rent strollers, car seats and all the baby gear you need in 250+ cities across Europe and the world with trusted local providers who make the whole process effortless from start to finish.

We hope to see you again on your next trip!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

Peace of mind

Quick, easy, and communication was excellent. Quality product. Highly recommend.

June 5, 2026
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Reply from babonbo.com

Hi Rosita!

Quick, easy, excellent communication and a quality product , thank you for the recommendation!

With Babonbo you can rent strollers, car seats and all the baby gear you need in 250+ cities across Europe and the world with trusted local providers who deliver on every front.

We hope to see you again on your next adventure!

The Babonbo Team , info@babonbo.com

Rated 4 out of 5 stars

Good

Delivery was spot on, and was able to extend my hire for one day. Only thing that let it down a little was the quality of the pram.

June 2, 2026
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Reply from babonbo.com

Hi!

Thank you for the feedback , so glad the delivery was spot on and that we could accommodate the extra day!

That said, we hear you on the pram quality , every piece of equipment should meet a high standard, and we are sorry it fell a little short in this case. Your feedback has been shared with the provider so they can address this going forward.

If there is anything else we can do to make it up to you, please don’t hesitate to reach out at info@babonbo.com we would love to earn that fifth star on your next trip!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

Perfect!

Perfect!!!

June 2, 2026
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Reply from babonbo.com

Hi Eleonora!

Three exclamation marks , we love the energy!

With Babonbo you can rent strollers, car seats and all the baby gear you need in 250+ cities across Europe and the world , and we will always aim for exactly that reaction.

We hope to see you again on your next trip!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

Really easy -- very last minute request…

Really easy -- very last minute request of the crib/cot online, and had in my hands in less than 2 hours. was in great condition with everything needed for our toddler.

June 1, 2026
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Reply from babonbo.com

Hi!

A last-minute crib request and in your hands in under two hours , that is Babonbo doing what it does best!

In great condition and everything your toddler needed included , so glad it all came together so quickly and smoothly. Those unexpected moments are exactly why we are here.

We hope to see you again on your next trip!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

The car seat was in perfect condition…

The car seat was in perfect condition and so clean. The delivery and drop off was really easy. I will definitely use this service again if we come back to Istanbul.

June 2, 2026
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Reply from babonbo.com

Hi!

Thank you , a spotlessly clean car seat in perfect condition and easy delivery and drop off in Istanbul. That is exactly the stress-free start every family deserves!

With Babonbo you can rent car seats, strollers and all the baby gear you need in Istanbul and in 250+ cities across Europe and the world , whether you are exploring the Grand Bazaar, crossing the Bosphorus or strolling through the historic streets of Sultanahmet with the little ones.

We hope to welcome you back to Istanbul , or wherever your next adventure takes you!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

So smooth

So smooth, easy and convenient !! Thank you !!

June 1, 2026
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Reply from babonbo.com

Hi Justine!

Smooth, easy and convenient , that is the Babonbo trifecta!

With Babonbo you can rent strollers, car seats and all the baby gear you need in 250+ cities across Europe and the world , because travelling with little ones should always feel this good.

We hope to see you again on your next adventure!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

These guys were absolute lifesavers…

These guys were absolute lifesavers when we forgot our 4 year olds pram on a trip to Disneyland Paris. On realusing an hour into the drive what we had done I was able to order our exact pram type to our hotel within minutes. The cost was more of less the same as the daily rental at Disney but for a much better product which reclined and has a a hood. The process was smooth and the booking was confirmed almost immediately with great friendly contact about when we would arrive and how to drop the pram at the hotel concierge. Amazing service and really kind when I was pretty stressed about the whole situation. 5 stars

May 22, 2026
Unprompted review
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Reply from babonbo.com

Hi Katie!

Lifesavers , that is honestly one of the best things we could hear, and we are so glad we could be there for you in that moment!

Realising an hour into the drive that the pram was left behind with a four-year-old on the way to Disneyland Paris , we can only imagine the stress! Being able to order your exact pram type to the hotel within minutes, at a great price and with a better product than the park rental, is exactly what Babonbo is built for. So glad the booking was confirmed quickly and that the team made the whole process smooth and friendly.

We hope to be part of your next family adventure, hopefully a little less stressful this time!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

Great service and clean childseat

It was wonderful. Definetly recommand to every parent. Best service and booking process. Rent a childseat for our car and the delivery, communication, just everything was so good. The seat was very clean und everything was so easy so handle. We feld sure all the time and would use Ninas stuff in Ljubljana in Slowenia again. Thank you so much!

May 20, 2026
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Reply from babonbo.com

Hi!

What a wonderful review , thank you so much for sharing this!

We will make sure Nina sees your kind words , she truly deserves them. A clean car seat, smooth delivery, easy communication and feeling safe throughout , that is exactly the experience every family deserves, and it sounds like Nina delivered on every front.

We hope to welcome you back in Ljubljana , or wherever your next adventure takes you!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

All worked well

All worked well. Very easy communication and delivery and pick-up worked well

May 17, 2026
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Reply from babonbo.com

Hi!

Easy communication, smooth delivery and pick-up , when everything just works, that is a great result!

With Babonbo you can rent strollers, car seats and all the baby gear you need in 250+ cities across Europe and the world with trusted local providers who make every step effortless.

We hope to see you again on your next adventure!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

Wonderful service

Gian Luca was wonderful, providing a double stroller last minute for us because the airline (Air Canada) lost my daughter’s stroller. The crib and highchair were perfect.

May 19, 2026
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Reply from babonbo.com

Hi Fiona!

We are so sorry to hear about your daughter’s stroller , but so glad Gian Luca was there to save the day!

We will make sure he sees your kind words. Stepping in at the last minute with a double stroller, plus a perfect crib and highchair , that is Gian Luca going above and beyond, and we are truly lucky to have him in our network.

We hope to see you again on your next adventure!

The Babonbo Team , info@babonbo.com

Rated 5 out of 5 stars

The product was promptly delivered and…

The product was promptly delivered and in great condition. All communication was timely and friendly!

May 21, 2026
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Reply from babonbo.com

Hi!

Prompt delivery, great condition and timely friendly communication , the full package!

With Babonbo you can rent strollers, car seats and all the baby gear you need in 250+ cities across Europe and the world , with trusted local providers who make every step of the process as smooth as possible.

We hope to see you again on your next trip!

The Babonbo Team , info@babonbo.com

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