Absolutely love this stroller, we needed it for our autistic 4 year old as this stroller holds a higher weight capacity. It's easier to handle and manoeuvre with a larger 4 yr old in. It's easy to fol... See more
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Review summary
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Reviews shaping this summary
Bought a pram and car seat combo in October to use the black Friday sale. Only tried to put them together in April (when the baby was born), and the adapter was for the wrong model. Contacted customer... See more
Company replied
I was initially a bit concerned about ordering because the running buggy was £100 cheaper here than anywhere else, and I worried it might be too good to be true. I’m so glad I bought from baby and c... See more
Company replied
Brilliant company with genuine care and concern for their customers. We are incredibly grateful for the help they have given to us and our little boy. They have gone above and beyond what other compa... See more
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Company details
About Baby and Child Store
Written by the company
Baby and Child Store specialises in the world of nursery retail, offering a wide array of pushchairs, car seats, nursery furniture, toys, and gifts.
What began as a humble family business has now evolved into a multi-channel retailer, with operations based out of our warehouse in London SE6 and more recently, our showroom. We pride ourselves in delivering exceptional customer service. Our team don’t earn commission on sales, our focus is on ensuring that we guide our customers towards the right products for them in terms of lifestyle and budget.
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Written by the company
- Call us on 0208 295 6444
- Free gifts with all purchases over £200
Contact info
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 week
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Excellent .
February 19, 2026
Reply from Baby and Child Store
Dera Richard
Thank you for reaching out to us and providing your feedback.
Please don't hesitate to contact us again if we can be of further assistance
Kind regards
The Customer Service Team
Ordering process easy
Ordering process easy, good delivery time. My purchase was as described.
Happy to shop with this company again.
February 17, 2026
Reply from Baby and Child Store
Dear Carol
Thank you for taking the time to provide your feedback and we are pleased to hear that you were happy with the service. Thank you for the recommendation.
Please let us know if we can be of further assistance
Kind regards
The Customer Service Team
Very Poor Quality and horrendous customer service
Very Poor Quality and Disappointing Customer Service
I am extremely disappointed with both the quality of the product and the way this issue has been handled.
We purchased a Moover pram less than a month ago. It had only been used lightly indoors and has already broken in a way that raises a safety concern. For a product sold at a premium price, this level of durability is unacceptable.
When I contacted the retailer, they refused a partial refund or to cover return costs, arguing that the product is designed for ages 2+. However, they simultaneously offered to send a replacement of the exact same item if I paid £8 for shipping. This is clearly contradictory. If they genuinely believe the issue was caused by misuse, it makes little sense that sending the same product again would solve the problem.
I tried to resolve this reasonably by offering a compromise — I was willing to keep the pram and repair it myself in exchange for a partial refund. This was refused, and the only option provided required me to pay additional costs despite the product failing within weeks of purchase.
Overall, very poor product durability and disappointing customer service. Based on this experience, I would not recommend purchasing from this retailer.
February 27, 2026
Unprompted review
Reply from Baby and Child Store
Dear Amy
Thank you for taking the time to provide your feedback and we are pleased to hear that the process went well
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Don’t use this company
I have sent back a faulty car seat.still waiting for a refund of £197.00. Not answering my emails.
After writing this review I finally have a new car seat after 4 months
November 4, 2025
Unprompted review
Reply from Baby and Child Store
Dear Nicky
Thank you for your feedback and we are sorry to hear of the issue. Unfortunately we are unable to identify your order or return from the details provided and we can see that we have reached out to you for you to provide your name and order number so that we can resolve this for you.
Thank you for providing the further information that has enabled us to identify the order. We can see that a manager has now been in touch with you to resolve the issue and a brand new car seat has now been delivered.
Kind regards
The Customer Service Team
Great service and great price
Great service and great price, would definitely recommend you guys
February 17, 2026
Reply from Baby and Child Store
Dear Debbie
Thank you for your feedback and recommendation
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Excellent customer service
They price matched a baby car seat to John Lewis and Argos. They also fitted the car seat for me as my partner was away. They were super respondant, helpful and went above and beyond to help me. Such a good experience and customer service.
February 9, 2026
Reply from Baby and Child Store
Dear Julie
Thank you for your feedback and we are pleased to hear that you were happy with the service.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Lovely item
February 10, 2026
Reply from Baby and Child Store
Dear Amanda
Thank you for your feedback and we are please to hear that you like the item
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
great range
great range, great prices and quick delivery with a customer service you can actually call and speak to a human
February 17, 2026
Reply from Baby and Child Store
Dear Lizzie
Thank you for your feedback and we are please to hear that you were happy with the service.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Excellent product at a great price…
Excellent product at a great price delivered faster than expected.
February 6, 2026
Reply from Baby and Child Store
Dear Chris
Thank you for taking the time to provide your feedback and we are pleased to hear that you are happy with the price and delivery
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Happy customer
I would like to retract my previous review as after a manager contacted me he was offering the communication i originally seeked and listened to my requirements, amended my order and later had next day delivery aswell as upgraded 360 carseat which was i what originally wanted i felt head and the service turned out to be a breath of fresh air and worked out even better and the wait was worth it
February 13, 2026
Unprompted review
Reply from Baby and Child Store
Dear Tracey
Thank you for taking the time to provide your feedback and we are pleased that we were able to resolve the issues with your order
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Daniella
Thank you for taking the time to provide your feedback and recommendation
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Betty
Thank you for taking the time to provide your feedback and we are pleased to hear that you are happy with the delivery and item
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Perfect
The delivery was on time, when package arrived it was easy to assemble and quality was spot on more than was you expected.
January 22, 2026
Reply from Baby and Child Store
Dear Oluwatosin
Thank you for taking the time to provide your feedback and we are pleased to here that you happy with the product
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Olivia
Thank you for taking the time to provide your feedback and we are pleased to here that you happy with the price and shipping.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Amazing service
Amazing service . Start to finish . And a quality product .my daughter loved it
December 18, 2025
Reply from Baby and Child Store
Dear Paul
Thank you fo reaching out and we are pleased to hear that you were happy with the service
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Shopped here a few times always…
Shopped here a few times always excellent service knowledge and prices
January 24, 2026
Unprompted review
Reply from Baby and Child Store
Dear Sara
Thank you for your feedback and welcome back, we are pleased to hear that you were happy with the service again
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
First time and overall very good
First time and overall very good, we were recommended by friends who had used before, everything was as promised and great prices and communication
January 28, 2026
Reply from Baby and Child Store
Dear Skye
Thank you for your review and we are pleased to hear that you were happy with the experience.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
I ordered furniture which arrived…
I ordered furniture which arrived within the timescale provided by babyandchildstore. The driver was very helpful and brought the furniture into the house for me. The furniture is beautiful! I upgraded the mattress to the dual one which feels very luxurious! I can’t wait to put my little one into the cot bed!
January 28, 2026
Reply from Baby and Child Store
Dear Ola
Thank you for taking the time to provide your feedback and we are pleased to hear that you were happy with the service.
Please don't hesitate to contact us again if we can be of further assistance
Kind regards
The Customer Service Team
⭐️⭐️ Extremely frustrating and stressful experience
My order was cancelled by the company due to an error on their side, which immediately caused delays and stress. Although this was eventually corrected, the problems didn’t stop there.
When the furniture was delivered, an essential item – the changing unit – was missing. I reported this straight away and was reassured it would be sent out immediately. Unfortunately, that reassurance meant nothing.
After hearing nothing, I chased again, only to be told customer services needed to speak to the warehouse. Since then, another week has passed with no update, no delivery and no communication. I’ve now been left repeatedly chasing for something that should have been resolved weeks ago.
I urgently need this furniture. The website advertises a 10-day delivery, yet it has now been over a month since my order and I am still missing a vital piece of furniture. The lack of communication and ownership has been incredibly disappointing and stressful.
I would not recommend this company.
January 29, 2026
Unprompted review
Reply from Baby and Child Store
Dear Kelly Marie M
Thank you for taking the time to share your experience and we are sorry that you have not been happy with the service provided. In order that we can look into this please can you provide some order details as we cannot identify the order from the details given
Kind regards
The Customer Service Team
Dear Kelly Marie
Thank you for providing more information and we understand that a manager has already been in touch with you to resolve the issues that you have had.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
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