Babylon Park Reviews 

The day started full of promise — adventure, excitement, and something fun for the kids. Unfortunately, the reality was the complete opposite. From the moment we arrived, two major rides were closed, and although they extended our time, it didn’t make up for what came next.

Once inside, I’d say 50–60% of the games and attractions were either faulty, switched off, or simply didn’t work. It was honestly shocking how much of the place was broken. The kids were frustrated, and after all the effort getting there, it completely ruined the day.

When we went to complain, the front desk had one overwhelmed staff member trying to deal with everything alone. No support, no urgency, no real solution offered.

Considering the logistics, the cost, and the expectation of a fun family day out, this was awful. Do not take your kids here — it’s not worth the money, the stress, or the disappointment. Everything feels neglected and poorly maintained. Terrible experience overall.

⭐ Extremely Disappointing Experience – A Waste of Money!

I am extremely disappointed with our experience at Babylon Park. In my opinion, the pricing and organisation were completely unacceptable.

Previously, entry was free, so I was not aware that the policy had changed and that an additional £10 entry fee per person was now required. As a mother of two children, I could not leave my children unattended. I had not brought extra money to cover this unexpected charge, so I had to enter alone and pay £70.

The park was incredibly crowded. There were long queues for almost every ride and game, and we often had to wait five minutes or more just for one attraction. Our time was wasted standing in queues, and during our one-and-a-half-hour visit, we managed to do very little.

To make matters worse, three out of the six rides were not working, and many arcade machines were switched off. This meant even more waiting for the few attractions that were available.

I find it unacceptable to charge customers so much when a significant number of attractions are out of service and the park is so overcrowded. The management should limit the number of visitors to ensure that children can actually enjoy their time instead of feeling stressed and disappointed.

I am unhappy with both the price and the overall organisation. Spending £70 for such a disappointing experience felt like throwing money away. The whole visit left us frustrated rather than happy.

My recommendation: Save your money. If you have money to spare and do not mind spending most of your visit waiting in queues, you might want to give it a try. Otherwise, I would not recommend it.

Babylon Park seriously needs to reconsider its pricing, visitor capacity and maintenance of its attractions. Customers deserve much better value for their money.

I brought my Autistic child in today and Elmira was very helpful and very kind and accomadated us very well. It's great when I come across people like her who are very understanding and kind to my severely Autistic child. The staff at Babylon park are always so nice and accommodating so if you have an Autistic child this place is great to bring them as everyone is so understanding and patient. We will keep coming back as long as it is open.

Upon arrival I was assured by a staff
Member that although the rollercoaster
Was currently being worked on it would be operational within 15 minutes, it was out of order for my entire time within Babylon park.

It felt like an overpriced arcade without it. While my daughter enjoyed one other ride within Babylon park she was looking forward to the rollercoaster which I was assured by multiple staff members would be operating within my time there. However we left here disappointed due to this.

I travelled an hour and a half with my autistic son and was worried there wouldn’t be much for him, but the soft play was unbelievable! And for my older son, he was obsessed with the rollercoaster Coast! Friendly and accommodating staff. :)

They won't show this on their website, that only shows good reviews.

Wouldn't recommend, cost £160 (considering its advertised as budget friendly on there posts) for 2 kids 2adults. There's not really that much there, the rollercoaster, the skydrop, bumper cars (8 cars in the size of a sumo ring no exaggeration) which just seemed to do circles. Then the rest is claw machines which isn't possible to win from. (played on one machine over 30 times each time it picked the toy and dropped it, other people said the same whist we was there). Both VR machines broken, multiple other things didn't work or something wrong with it. Also use machines for tickets what it shows you win and what it gives is 2different things, land on 100 tickets get 50, land on 40 get 10. Listed as 3 floors which is true but also a lie top floor is entrance with check in and where you can claim rewards (doubt you'll get tickets for what's there) , go down a floor it's a cafe which again didn't have anything because machine was broken, and toddlers bits, then down again to the floor which the video shows everything that's there. The idea great, execution terrible. Don't get me started on the rip off ticket prizes << seaside prizes are better and they are known to be crap for what you spend, yours next level crap a single blackcurrent licorice sweet (which normally come in bags) 150 tickets 😂🤣😂🤣😂.

Between the 4 of us we ended with 2844 tickets combined (and that was mainly because of one machine you could just spam coins into) wouldn't advise if you don't have unlimited wristband.
What the children got for them tickets was worse then you would get from a seaside,

Also spoke to a manager while I was there to ask about refunding a band that wasn't going to be used because of how rubbish it felt to which because you buy online they cant/won't help in there as it was sold by FEVER not them.When mentioning to him how multiple machines didn't work he was oblivious and didn't want to accept or admit it although there was one right in front of us that had in big red led letters ERROR to which I pointed at and said that's one foe a start, when also mentioned the fact some games are a pure scam (claw machines) which are always bad everywhere but to literally pick the cow teddy up 30+ times in a row and drop as soon as the claw goes up, that's to do with how they set it, his response was its "a gambling machine" (also spoke to multiple people by the claw machines and they also said the same as me and that they hadn't seen anyone win anything (we was there for about 3hrs) .Also mention you couldn't buy a hot drink to which he said they had a cafe and I then told him yes I've tried there twice already and they said the machines broken to which again he said no it can't be, and I explained again very simply I been there twice and the woman had said all she can do is americanos as the machine was broke. Then he didn't have nothing else to say again because the tickets were bought through "fever".

Save your time and money and go to a proper amusement park or seaside would work out about the same price and work out you get more for your money.

Had unlimited tickets from sale on fever for the unlimited wristbands which worked out really well for us. We ended up adding some extra time onto one band so my son could do a few extra activities. We won 4 teddies in the claw machines so me and my kids (3) all got to get a teddies to bring home. We won tickets on the games so also got additional treats from tickets. Manager Bradley was very helpful when we had some issues he quickly resolved our problems and we continued to enjoy out unlimited wrist bands. Very lovely, helpful and polite. He had great customer service which made me feel better. Over all was a good experience. Battery died and forgot my power bank other wise would of had food in their and gave a review on that but we left not long after our additional time ran out.

This place needs to do better. I was playing the Pump It Up machine here at Babylon Park and i was being harassed for a good 15-20 minutes.

Security didn't show the first time. They finallyyyyy showed up the second time and did absolutely NOTHING!

I showed them the video of the harassment and racism, still, nothing.

I made a video about it on YouTube: Bonnie Blue Clone Orders Her Kids to RUIN My Dance Game 😡 Babylon Park London Chaos 🎮

When I posted the video, I had one of their employees: Peter (Zest) try to protect the reputation of Babylon Park rather than address the harassment, bullying and racism. Total BS

I don't recommend this dump!

A truly awful experience — poor value, chaotic environment, and zero customer care

Took my daughter to Babylon Park for her birthday last week and was extremely disappointed. It was, frankly, chaotic.

Around 4 in 10 machines were either not working at all or had visible errors. Some would operate without scanning in, others just froze mid-use. No staff member could explain why — in fact, no one seemed to know or care. There was no maintenance in sight, just a sea of broken, half-working games.

The venue was so overcrowded it was almost impossible to move around safely, let alone enjoy anything. Clearly, there is no cap on numbers, which completely undermines any chance of children actually enjoying what should be a fun environment.

Customer service was non-existent. Staff were largely young, disengaged, and more interested in chatting to one another about how terrible the place was than helping customers. No one seemed trained, no one seemed accountable.

What makes it all the more frustrating is how easily fixable it would be:

Cap visitor numbers

Ensure machines are working

Train staff properly and instil some basic standards

This should have been a special day for my daughter. Instead, it was a stressful, expensive, and disappointing experience. We will not be returning — and I would advise other families to think twice.

After sending three emails to yourselves, I haven't had any response. So unfortunately here we are.

I visited your London branch on Sunday 22nd of October 2023 with a couple of friends. Having checked your website on the morning of our 2/3 hour journey, it said that you were closed on the 2nd of October. So that was fine, it didn't effect us.
We arrived at your facility late afternoon and we were given the spiel by the gentleman at the door on which package was best to buy. I opted for the £55 one. After purchasing said package we were then told that the park would be closing in 45 minutes for an event. Already annoyed this wasn't mentioned in the first place (also no refunds) we went in and tried to play as many games as we could, not particularly enjoyable having to rush about. Apart from problems with the phones and the machines communicating badly, we were then told the park was closing and to basically get out. We weren't even allowed to redeem the tickets that we had won. We spoke the girl at the prize redemption place near the entrance but no help was given apart from her 'understanding' about the travel time since she has to travel a long way to get to work. That does not help us as customers. She also mentioned to always check the website on the day; that really helped since it was wrong.
If I could include a screenshot of the website on the day we travelled I would do, as about 15 minutes later it had changed from being closed in the 2nd of October, to being closed at 4pm on Sunday 22nd of October.
We have no intention of returning and I would like my money back and my account deleted.