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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and supportive approach, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting the personalized and understanding approach from the team. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience, often feeling relieved and reassured. Reviewers are particularly impressed with the quick response times and the smooth user experience, with many feeling heard and supported through their difficulties. However, some people mentioned that while they appreciated the professionalism and assistance, they ultimately found alternative solutions more suitable for their specific needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, kindness, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers reporting helpful and understanding... See more

Service

Users describe positive interactions with service, highlighting the relief and support received in managing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Back2Credit were amazing 3 years ago when I was under a severe pressure about debt. They supported me all the way dealing with all the creditors. I’ve been on Debt Management Plan since 2022 and... See more

Rated 5 out of 5 stars

I came to this wonderful organisation with a heavy heart, due to the fact that I lost one of my jobs, and life was becoming apparently difficult for me. I couldn't pay my bills and I was getting depre... See more

Rated 5 out of 5 stars

Had my first phone call and was super helpful. The stress that I was feeling has been massively eased with just a simple few steps and a conversation. There was no judgement and the lady I spoke to wa... See more

Rated 5 out of 5 stars

I stumbled on Back2Credit after searching for weeks and thank goodness I found them. My advisor, Lucy, was kind, patient, took her time to explain and watch generally a really positive influence on wh... See more


Company details

  1. Money & Insurance

Information provided by various external sources

At back2credit we help our customers in financial difficulty as we provide debt advice, debt management throughout the UK


Contact info

4.8

Excellent

TrustScore 5 out of 5

164 reviews

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Rated 5 out of 5 stars

Recommend for debt relief

I spoke to Dal today at B2B and she was truly wonderful and easily set up my DMP straight away. After several months of making contact with many different debt relief providers and just getting set backs and no understanding this is honestly such a relief for the stress and inpact on my current situation. Dal was helpful understanding and kind and i am so pleased i have managed to be able to sort my situation out.

May 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Brilliant operator kamraz or Cameron

Brilliant operator kamraz or Cameron. Haha. And the package? Wow.... wonderful offer. Pass it on . It's really worth it. I don't forget about Luke aswell whom recommend me to accept it. No pressure but better options if you are in debt. 3 starts michelin if it was a restaurant. Haha. Again pass it on . Thanks team.

May 5, 2026
Unprompted review
Rated 4 out of 5 stars

I had the pleasure of speaking to… CALEB

I had the pleasure of speaking to Caleb. He was kind and helpful. He has given me hope of getting my credit score back out of the lower side and assured me that my monthly payments will be sent to creditors. I am glad to have spoken to him, however, I will say since then I've been getting constant calls from the creditors and its very unhelpful. Id have imagined getting something even a small amount was better than getting nothing and my phone is blowing up with their calls. Still though, Caleb was amazing and so fun to chat eith also. I've had an extremely good experience so far so, if anything changes though I will be changing my review. Thanks B2C

April 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Back 2 Life Back to living within my means of reason.

Hi there.How amazing was a young man called Kamran who patiently guided me through the process.Before i spoke to Kamran i was very depressed and anxious about how i was going to have to deal with this amount of money that i have borrowed.Thank you Kamran.Forever Grateful.Take care Kind Regards Kuldip.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Most helpful agent, thank Dal

I spoke today with Dal about helping me to manage my debts and was struggling to manage the repayments. After speaking with her I felt at ease and a great relief, I did feel apprehensive about the call and didnt want to feel judged but this soon subsided. I would definitely recommend Back2Credit to help.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

The lady that helped me today she was…

The lady that helped me today she was so kind helpful understanding and she cared and she’s made me feel happy again that I don’t have to be scared of the phone calls or having no money each month so yes she was very kind very helpful

April 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Back2credit is a reputable organisation…

Back2credit is a reputable organisation with a team that is clearly dedicated to their work. Lucy was attentive and highly supportive throughout our interactions. Although I ultimately chose not to use their services, as I found an alternative solution more suitable for my needs, I genuinely appreciated their professionalism and assistance.

February 25, 2026
Unprompted review

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