Back2Credit Reviews 164

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and supportive approach, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting the personalized and understanding approach from the team. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience, often feeling relieved and reassured. Reviewers are particularly impressed with the quick response times and the smooth user experience, with many feeling heard and supported through their difficulties. However, some people mentioned that while they appreciated the professionalism and assistance, they ultimately found alternative solutions more suitable for their specific needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, kindness, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers reporting helpful and understanding... See more

Service

Users describe positive interactions with service, highlighting the relief and support received in managing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Back2Credit were amazing 3 years ago when I was under a severe pressure about debt. They supported me all the way dealing with all the creditors. I’ve been on Debt Management Plan since 2022 and... See more

Rated 5 out of 5 stars

I came to this wonderful organisation with a heavy heart, due to the fact that I lost one of my jobs, and life was becoming apparently difficult for me. I couldn't pay my bills and I was getting depre... See more

Rated 5 out of 5 stars

Had my first phone call and was super helpful. The stress that I was feeling has been massively eased with just a simple few steps and a conversation. There was no judgement and the lady I spoke to wa... See more

Rated 5 out of 5 stars

I stumbled on Back2Credit after searching for weeks and thank goodness I found them. My advisor, Lucy, was kind, patient, took her time to explain and watch generally a really positive influence on wh... See more


Company details

  1. Money & Insurance

Information provided by various external sources

At back2credit we help our customers in financial difficulty as we provide debt advice, debt management throughout the UK


Contact info

4.8

Excellent

TrustScore 5 out of 5

164 reviews

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No history of asking for reviews

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Rated 4 out of 5 stars

Back2credit at first i was a bit…sceptical

Back2credit at first i was a bit sceptical until i started to speak to the staff so thank you graham also dennal lovly woman from south africa the fact that there there to take the big presureso yes am new to this but now my anxinty is not going to make my head burn out.
Just a phone call and you got a group of people who are there to support you and make you feel normal wgain thank you paul heron

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

LOVELY LUCY Lucky me

I stumbled on Back2Credit after searching for weeks and thank goodness I found them. My advisor, Lucy, was kind, patient, took her time to explain and watch generally a really positive influence on what some could deem an embarrassing situation. I felt human, like is was completely understandable, but most importantly, I felt heard and appreciated. The system is great, the advice clear, the instant answers from both Lucy and management was impressive and I feel utterly reassured and pretty glad I stumbled across them. I've hope for the future, so thank you all, and Lucy of course. A credit to your team (debt joke there 😉) Thank you all! Looking forward to working with you towards a positive future with ease and with the time to breathe and think clearly. Amazing. Annie 🤗

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Super sam

Sam was so helpful and super fun to talk with and made this so easy to understand and how much this will help me 100% happy with sam

January 29, 2026
Unprompted review
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Rated 5 out of 5 stars

My first experience with this was very…

My first experience with this was very good! And extremely helpful, I was assisted by a lady named fahmida, she was very assertive and polite and helpful she assisted me through my options and found the one that assured me with my finances that I have been struggling with for a while and it felt overwhelming to try and sort myself she was patient and understanding and helped me with my financial situation.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

my experience was one off understanding, patience and politeness. My advisor talked me thre each scenario and explained which options best suited me. I am greatful for the help I received and recommend this service

December 15, 2025
Unprompted review
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Rated 5 out of 5 stars

B2C Review

Back2Credit have made my life so much easier to manage. All thanks to the plan they put in place to help me, Lucy Leach and Charanjit Binning have gone above and beyond to help me and I couldn't be more grateful.

December 24, 2025
Unprompted review
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Rated 5 out of 5 stars

These guys saved me,I would reccomend

These guys saved me. I’m now debt free I would reccomend to anyone who struggles with companies constantly ringing them to let them know they’re in debt. It’s all combined into one with a monthly payment and takes so much stress off.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Thank B2C!

From the first moment B2C took our debts in hand we had peace of mind and regained our dignity.
Today we are debt free and grateful for the professional, trustworthy, and friendly service we received.
Thank you B2C!

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service highly recommend

Had my first phone call and was super helpful. The stress that I was feeling has been massively eased with just a simple few steps and a conversation. There was no judgement and the lady I spoke to was extremely helpful with any questions I had to ask and also explaining the whole process very well. I highly recommend this company if you are struggling with stuff and want it to be sorted the process was so straight forward and quick and easy and now I can move forward knowing that thing are much more simple.

November 6, 2025
Unprompted review
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