Back Market - United Kingdom Reviews 

39,601
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 12,064 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent product quality, often finding devices in better condition than expected for their price, making high-spec items accessible. The delivery service is frequently highlighted as fast and efficient, with items arriving well-packaged and often ahead of schedule. People also commend the easy-to-use website and the smooth sales process. However, some customers reported receiving devices with functional defects, such as faulty microphones or power button issues. Others noted that "premium" items arrived with unexpected cosmetic damage like visible scratches, leading to concerns about quality control and the role of third-party sellers.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many expressing satisfaction with their... See more

Quality

Customers had positive experiences with quality, with many reviewers impressed by the condition of their... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the very quick... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, easy to use, and... See more

Price

Users describe positive interactions with price, often highlighting significant savings compared to new items... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Speedy and efficient sales process. MacBook was in very good condition when it arrived. Unfortunately, the keyboard spec was wrong though and this marred the overall experience. The MacBook spec adver... See more

Rated 4 out of 5 stars

Excellent, easy to use website offering a great range of reconditioned phones. I knocked a star off because there is no phone contact number for customer service just a 'chat' box. That said the chat... See more

Rated 4 out of 5 stars

Product was dispatched very quickly (too quickly, I missed the delivery but can’t criticise) and arrived nicely packaged. The phone is in excellent as new condition with 100% battery capacity. So far,... See more

Rated 4 out of 5 stars

I have given 4 stars purely for the customer service. I never received the phone thanks to DHL but the team at Back Market did everything they could to help, despite it being out of their hands. I did... See more


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Computer and Accessories Store
  3. Electronics Store
  4. Online Marketplace

Written by the company

Back Market is the online refurbished marketplace that gives customers access to 1000's of the best, quality assured, smartphones, laptops, tablets, game consoles, gadgets, smart tech, appliances, and a whole lot more at massively reduced prices. All products are verified refurbished to our strictest quality standards, come with free delivery, 30-day returns, dedicated customer service and 12 months minimum warranty, ensuring you get a product that works like new but costs up to 70% less than buying new. More than this, buying refurbished creates significantly less carbon and e-waste, so it's not just money that you are saving by shopping at Back Market. We're dedicated to making shopping for the best in renewed tech, easier, cheaper, quicker, and more eco-friendly. http://backmarket.co.uk/ https://www.backmarket.co.uk/reviews


Contact info

4.2

Great

TrustScore 4 out of 5

40K reviews

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4.2

All reviews

(39,601)

11,444 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

I ordered a phone and got all the usual "ready for dispatch" etc texts then Backmarket informed me the seller didn't actually have that model and refunded my money quicker than stated. They then gave me 15% off my next purchase as a sorry. They worked fast to sort out all of the issues. Highly recommend.

August 3, 2026
Rated 5 out of 5 stars

Good experience

Good experience. Never bought a refurbed phone before. Would do again from this site. Quick and easy!

July 27, 2026
Rated 5 out of 5 stars

I have used back market multiple times…

I have used back market multiple times and every single time the service has been second beautiful to none, the quality of the phones has been fantastic.
Unfortunately I can't rate the last phone I I smashed It at work within a week (should of took out the insurance)

August 3, 2026
Rated 5 out of 5 stars

Great choice of phones at good prices

I have bought a few phones from this website in the past and they have always worked well and the description has been accurate. I would definitely recommend buying phones from them as gifts if you want to save some cash.

April 20, 2026
Rated 5 out of 5 stars

Great company to deal with

The whole process of replacing my phone was made easier using back market. The website is easy to follow and helped me decide on a model of phone to buy. It arrived really quickly and very well packaged. I then had time to send my old phone back for a trade in once I had everything set up correctly on the new one.

July 27, 2026
Rated 3 out of 5 stars

A great computer on the second go.

Unfortunately the first computer I was sent was not set up properly and was therefore unusable. I had to send it back. The return and replacement process was very quick and easy and the second computer is excellent and I am happy with it.

July 27, 2026

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