Back Market - United Kingdom Reviews 

Good product, ended up buy two, ordered one for my wife on a Sunday night, arrived Tuesday, ordered another one on the next Sunday for myself, battery seems good tablet looks unused got the SIM card ones so can be used for navigation

Website easy to navigate and great selection of choice!

Easy to navigate website and the product supplied was better than expected. Quick and easy.

very fast shipping, exactly what i was expecting in terms of the product, easy to order and send in my trade. fast payment for my trade in. overall would 100% recommend!

Had to grudgingly get another phone because my trusty old iPhone 6 (yes...behind the times, I know) decided that most of my important apps needed IOS 17 or above. Sigh. It's mostly for pics/messages/banking. Wanted another iPhone but the newer ones are RIDICULOUSLY expensive new, then I came across Back Market! Did a bit of research first but went back to their site and purchased a "good" reconditioned iPhone 15 (huge step up from the 6). Purchasing was easy, it was no where near as expensive as a new phone (I grudge new) and even better I was able to pay in pay in 3 through Paypal. My new phone arrived really quicky, well packed - "good" = immaculate in my books. Loaded up perfectly (for an technophobe). More than happy. My life is now functioning again. If/when I need to replace (hopefully not but knowing phone companies they will find a way to destroy your happiness unless you upgrade) I will most certainly use Back Market again. Thank you.

Great devices

Easy transaction, great communication and the two products I bought were excellent, first time buying from back market happy to buy from them again

I honestly wish I had never purchased from Back Market.

I paid over £200 for my daughter’s I phone, which was advertised as being in “Excellent” condition. Within just nine months, the phone developed multiple problems, including sound issues and a battery fault so serious that the battery expanded and caused the screen to lift away from the phone.

A phone sold as “Excellent” condition should not be developing faults like this within such a short period of time. These issues clearly raise questions about the quality checks carried out before the phone was sold and whether the device was genuinely in the condition advertised.

The most disappointing part is how Back Market handled the situation. The faults occurred while the phone was still within the warranty period, yet instead of taking responsibility and helping resolve the issue, my warranty claim was rejected. I was left having to pay for repairs myself.

After this, Back Market offered just 10% credit towards the repair costs. I provided the repair receipt as requested, only to then be told that it was missing information that had never been communicated to me beforehand. Nobody explained these requirements when I was asked for the receipt, so now I am expected to spend more time and money travelling back to the repair shop to obtain further paperwork.

The whole experience has been incredibly frustrating. It feels like once Back Market has your money, the responsibility for any problems is passed back onto the customer. There has been very little empathy and no real attempt to acknowledge the inconvenience this has caused.

I was a loyal customer and genuinely believed Back Market was a reliable place to purchase refurbished technology. Unfortunately, this experience has completely changed my opinion.

I will not be purchasing from Back Market again, and I would strongly recommend others think carefully before buying. A phone costing over £200 should not develop major faults within nine months, and customers should not have to fight this hard for support when something goes wrong.

3rd phone now has battery issues, Had issues with first phone, got a free upgrade to better quality 2nd phone, great. Then 2nd phone had issues, had to send phone back for refund, so i can buy another replacement from them. This meant, no phone for nearly a week (wait to return, refund and buy new) found replacements on back market bit still had to send back and wait for refund, no extra compensation and i lost the original free upgrade. Terrible customer service

All went very smoothly to replace a badly smashed Iphone 15 Pro Max.
I went for the Platinum replacement of Iphone 15 Pro Max. It looked as new, and the price offered for trade in of the damaged phone was honoured. It was smashed both sides and could not operate, although it still had power.

Prompt service and great products. Faultless.

Wasn't disappointed the phone was as I expected. Would defiantly buy again. Delivery service was as they prompt and on the day they quoted.

Purchased an iPhone 15. Unable to update software. This was an essential birthday communication aid for a disabled person. The phone looked good however what I had been sent was a USA model with traces of someone’s e sim embedded. The phone was constantly provisioning for a mobile network it couldn’t locate. It is the opinion of my Apple Store that this was interfering with the updates. Hours on phone to Apple support and two trips to tech guys in store 30 miles away and no resolve. It is believed the provision thing is linked to its inability to update, Apple could not resolve. They took the phone as a trade in because I needed a communication device urgently.
Back market refuse to assist in anyway without the device being returned - which obviously I can’t do.
They only agree I was sent a USA model.
I’ve lost £200 and loads of inconvenience for myself and the disabled person involved . Common sense dictates if the phone was ok no one would let Apple take it and loose money and pay again to buy another.
NEVER AGAIN - I HATE THEIR INABILITY TO CONDIDER EACH CASE INDIVIDUALLY, I WOULD NOT RECOMMEND THIS COMPANY DUE TO THEIR AFTER-SALE ATTITUDE AND THE POSITION THEY PUT ME IN,

Awful service. I ordered a phone for my business and after a short period of time, it stopped working. Sent it back via courier, during which it was damaged by the courier. I was then told by backmarket the seller said it was 'out of warranty' and they sent it back without confirming the address, to an ex employee, now making it very hard to recover. Beyond dissapointed and will never use their service again.

I have had a good experience in the past, but not this time... Backmarket are effectively a drop shipper, they have separate companies refurb the tech then Backmarket handle the sales, this is all fine until there is any issue with delivery. In my experience, I ordered a phone on Saturday 25th July. The package was shipped from NEFIX INTERNATIONAL LTD via DPD, DPD decided they could find my address. So i changed the delivery to have DPD drop it to a YEEP! Locker near my house, 3 times DPD dropped the phone to the locker, 3 times I didn't receive a passcode, DPD said contact the sender NEFIX INTERNATIONAL expect I don't have a contact for NEFIX INTERNATIONAL only back market, and back market, although repeatedly saying they are working on it, are unable to help. So now after more than a week of frustration and laggy web chat, my phone has again been picked up from the locker by DPD and is on its way back to NEFIX INTERNATIONAL, not because I asked for this, just because that's what DPD decided to do, I have now asked for a full refund and purchased a phone from a refurb company on Ebay. But wait, this isn't Backmarkets fault, its DPD and NEFIX INTERNATIONAL I hear you say, I disagree, I purchased the phone from Backmarket and as their customer I expect them to deliver the goods I have bought and paid for in a timely manner, if they are struggling to manage their Refurbers and their corresponding delivery services, it is really not my concern. So long backmarket

Swift delivery. Product as described.

Great price - as new condition (Pixel 8). Fast delivery.

Fast delivery and my refurbished iPad looked brand new and in great condition

So far very good - no problems at all - beautiful device and in perfect condition.
The advantage of the Samsung S20 FE 5G is that it takes an SD card so I can keep images stored on my phone rather than a cloud.
I also recommend the Htlhpxx case from Amazon - it's a perfect fit and really feels and looks incredible.
Well done Backmarket.